I can't see my books from my new subscription.

I just got one of the new monthly subscriptions but maybe don't understand how it works. I don't see new books in my library. Will they download automatically or do I need to do something? I have restarted the app multiple times. I've not had problems before when buying new books, they download right away. The app is synced already as well.
Thanks!

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GregW

Have you tried typing “Update now” in the Go box?

NB.Mick

I just got one of the new monthly subscriptions but maybe don't understand how it works. I don't see new books in my library. Will they download automatically or do I need to do something?

They should download automatically - however, if you own a larger library, it may well be that you already own the books that came with the subscription. Are there any books you knew would be coming with your subscription and you are waiting for? What if you buy an arbitrary free book (such as from ebooks.faithlife.com or from general.ebooks.faithlife.com - both links should give unowned books ordered by price), does it download?

Jacob Litchfield

https://community.logos.com/discussion/comment/1326048#Comment_1326048

Yes, I did try that after you mentioned it but the app doesn't seem to do anything when I select that from the menu. Thanks

Jacob Litchfield

https://community.logos.com/discussion/comment/1326050#Comment_1326050

The number of books I am to receive with the subscription is larger than my present library so I should see a difference in my library. Maybe it will just take some time to see them come in.

NB.Mick

https://community.logos.com/discussion/comment/1326052#Comment_1326052

yeah, maybe. One thing to ckeck may be the Program Settings: for new books to download automatically, they should look something like this:

Antony Brennan

https://community.logos.com/discussion/comment/1326052#Comment_1326052

If yuou open your library and using the filters on the left you can choose to see the resources added in the last 30 days and your subscription resources should show up there

Allen Browne

I just got one of the new monthly subscriptions but maybe don't understand how it works. I don't see new books in my library. Will they download automatically or do I need to do something? I have restarted the app multiple times. I've not had problems before when buying new books, they download right away. The app is synced already as well.
Thanks!

Just a wild thought: Is the email address you used for the subscription identical to the email address you were using previously?

Dave Hooton

@Jacob Litchfield

Do you see the name of your subscription in the startup window after restarting Logos?