NASB 2020

Phil Gons (Logos)
Phil Gons (Logos) Administrator, Logos Employee Posts: 3,799
Please add the NASB 2020.
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  • Phil Gons (Logos)
    Phil Gons (Logos) Administrator, Logos Employee Posts: 3,799
    In progress here: https://www.logos.com/product/198302/the-new-american-standard-bible-2020-update.
  • Phil Gons (Logos)
    Phil Gons (Logos) Administrator, Logos Employee Posts: 3,799
    @m-chan-79, https://feedback.faithlife.com/boards/logos-data-sets/posts/498
  • People are asking my opinion of the NASB 2020, and I have to say that I all I know is from reviews. I have not actually read the version as of yet.

    About a month ago I emailed customer service about NASB 2020. I mentioned that it seemed like the NASB 2020 was taking a long time in production, and asked if the person had any idea when it would be coming out. The answer in essence was "Sorry you are disappointed (although I didn't say that I was...I simply asked the question). It takes a long time to do a version (although a competitor has theirs out), and we have no idea when it will be out." I found myself slinking away from the exchange with the thought in my mind, "Sorry that I asked!"

    Now I really can't speak to the length of time that it takes to produce this module, but I can speak to one very important element, and that is COMMUNICATION with the customer.

    Imagine ordering a sofa in 2020 to be delivered in 2021. You are still waiting half-way through March in 2021. There may be a great reason for the delay, but the answer you get from the company is "It is in production and will be done when it's done." You ask them for an idea when you might have it and they don't even have an indefinite answer, such as "a couple more months." What might you think? How might you feel? Wouldn't it be a reasonable thing for the company to communicate with its customers about the situation and let them know how far into production they are, and a ball park figure of when the sofa will be completed? Also, communicating with you what the hold up might be.

    I am not trying to cause a stir (although I'm sure that I will), but in the same way as the illustration, is it not also reasonable to communicate something with the customer about when the version will be completed...even if it is a ball park figure?

    Again, the purpose of this is to encourage COMMUNICATION with the customer. If I have missed something, please point it out.

    Thank-you!

    Sincerely,
    Dr. Bob Payne
  • @gospelizer-53 I apologize if this is the wrong place for this post.