If you are charging for the software, please provide a version that actually works.

Wild Eagle
Wild Eagle Member Posts: 1,587 ✭✭✭
in English Forum

Hello Faithlife, when I pay for the software, I anticipate receiving a fully functional product. It's disappointing that you've been charging for the software while it remains unfixed for months. I'm not referring to minor issues; if my iPhone or iPad rotates and the app freezes, that's unacceptable.

"No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill 

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  • Jonathan Bradley
    Jonathan Bradley Member Posts: 1,006 ✭✭✭

    Well, the base software is free. Beyond that, there might be a bug, as it happens from time to time. I cannot reproduce the issue you are having.
    Have you tried uninstalling and reinstalling? If you have and it’s still doing that, make sure your iOS and iPadOS are up to date. Beyond that, you might need to reach out to Faithlife over the phone.

    Pastor, Mt. Leonard Baptist Church, SBC

  • MJ. Smith
    MJ. Smith MVP Posts: 53,404
    https://community.logos.com/discussion/243752/if-you-are-charging-for-the-software-please-provide-a-version-that-actually-works

    I agree that freezing is unacceptable. When was it first reported to Logos - I ask only because I became aware to the problem quite recently and I use the app rarely on my iPad. Fortunately, it is a problem with clearly defined conditions for reproducing.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Lukas
    Lukas Member Posts: 218 ✭✭

    I feel the same about paying for software and books and then they are not working as they are and we pay more for these books as they are programmed to work better with Logos. It is very frustrating to buy a book and some things are not working and you need to wait for how long before its fixed.

  • Wild Eagle
    Wild Eagle Member Posts: 1,587 ✭✭✭
    edited November 27

    See here I reported this issue in July and it’s still not fixed.

    I mainly use my iPhone/iPad, and sometimes I need to restart the app five times a day. Occasionally, I have to do this while I'm preaching, which is quite embarrassing. I've been patient for a while, but now months have gone by, and the issue still isn't resolved.

    "No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill 

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Community Manager, Logos Employee Posts: 506
    edited November 27

    @Wildbio, what version devices and operating systems are you using for your iPhone and iPad, if I might ask?

    my iPhone or iPad rotates and the app freezes

    Sr. Community Manager at Logos.

  • Wild Eagle
    Wild Eagle Member Posts: 1,587 ✭✭✭
    https://community.logos.com/discussion/comment/1346101#Comment_1346101

    iPhone 18.1.1

    iPad 18.0.1

    "No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill 

  • DMB
    DMB Member Posts: 13,613 ✭✭✭
    edited November 27

    Just minutes ago, screen locked after changing orientation. Latest ios on iphone, and latest Verbum (with the new bug, can't download Catholic reading). Also notice display is incorrect as well.

    IMG_0200.png

    "If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Community Manager, Logos Employee Posts: 506

    I've added the "Bug" tag to this post, as this is not the expectation and I'd hope we can look into it a bit further here.

    What year/version devices are you on with your iPad and iPhone?

    Sr. Community Manager at Logos.

  • Wild Eagle
    Wild Eagle Member Posts: 1,587 ✭✭✭

    Jason, this bug covers a wide range. I have the 2021 iPad Pro, and iPhone 16 Pro Max, both have same issue.

    "No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill 

  • Wild Eagle
    Wild Eagle Member Posts: 1,587 ✭✭✭
    https://community.logos.com/discussion/comment/1346056#Comment_1346056

    "Well, the base software is free." Lets be clear, the Base software is not free for me if I want to have the 2025 Libraries. I don't have an option to get Library without subscribing. Please note, I am not arguing about subscription, but about the platform that I expect to work, especially if I pay monthly premium price.

    "Have you tried uninstalling and reinstalling?" This bug is across different devices with different versions. I tried all the above, except calling since I know it is not isolated to one device only.

    "No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill 

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Community Manager, Logos Employee Posts: 506
    https://community.logos.com/discussion/comment/1346121#Comment_1346121

    Noted. Thank you for that additional insight.

    Sr. Community Manager at Logos.

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