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I have an older version of Logos 27.3.76 on my PC that I can't delete. I also have the latest vers

Bill Lewis

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MJ. Smith

When you say you can't delete it what do you mean? I remove installations by using the Windows uninstall, then deleting the files. What are you doing?

David Taylor, Jr.

I was helping my pastor with Logos a couple of weeks ago and had this same scenario. We downloaded CCleaner to get rid of the old installation and then reinstalled the updated version.

Bill Lewis

When I try to delete it with windows uninstall I get an error message. "The feature you are trying to use is on a network resource that is unavailable"

David Taylor, Jr.

https://community.logos.com/discussion/comment/1348617#Comment_1348617

Yes that is exactly what we had. Did you download CCleaner? THat was the only thing that worked for us.

Bill Lewis

I own CCleaner and it says that logos-x64.msi is invalid. I noticed that it was a Faithlife version that I owned before Logos took them over.

Dave Hooton

I own CCleaner and it says that logos-x64.msi is invalid. I noticed that it was a Faithlife version that I owned before Logos took them over.

That may explain the issue. What version is it?

Do you know where Logos is installed? Is it on a local drive (a drive on your computer)?
You can open Regedit (Registry Editor) app via the Windows Search box and select Computer\HKEY_CURRENT_USER\Software\Logos4 and you will find an entry for the InstallDirectory. You will also find an entry for InstalledVersion. What is that?

Note that Logos is the main product of Faithlife.

Bill Lewis

Opened the registry:

Installed version is 38.0.0.0578 (which I know is the latest version)

Installed directory is C:\ Users\mrbil\AppData\Local\Logos

When I try to delete the old version, 27.3.26 (not .76), it says that Logos-64x.msi is not valid

Did a registry search for 27.3.26. These are the only 2 entries it found both under DisplayVersion Key.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-890565996-2128664440-162598168-1001\Products\94B1C0EABE2DBDF42B295BBD453BA0EC\InstallProperties

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{AE0C1B49-D2EB-4FDB-B292-B5DB54B30ACE}

P.S. I didn't know Logos was a product of Faithlife.

Dave Hooton

https://community.logos.com/discussion/comment/1348722#Comment_1348722

If Logos 38 is working as the installed version, then you can remove the v.27 install and uninstall keys from the registry (check that similar keys exist for v.38).

Bill Lewis

Thank you for your help. Will deleting those registry keys delete the program?

Dave Hooton

https://community.logos.com/discussion/comment/1349719#Comment_1349719

No. They will only remove v.27 from a list of apps to Uninstall.

Bill Lewis

I removed the keys but the program still shows up in my installed programs list but without the version name listed. I uninstalled the new version and tried to repair the old version but got the same error. I looked for a copy of the old v. 27 but it takes me to the download site of the new version. Again I appreciate your help.

Dave Hooton

Did you delete the full key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-890565996-2128664440-162598168-1001\Products\94B1C0EABE2DBDF42B295BBD453BA0EC

and not just its \InstallProperties?