Change to birthday program coming in April

Jon said:

I’m beginning to worry that Faithlife is on extremely shaky financial footing.  With the mass layoffs last year, many staple annual sales that were discontinued in recent months (ETS/SBL, Sunday of the Word of God, etc, all of which were very high discounts in previous years), and now the birthday coupon changes to cut out the customers that spend under $50, combined with major publishers like Eisenbraun pulling off of the platform but staying with competitors, the picture it’s painting for Faithlife is worrisome.  

Is this an assumption or is there any basis? As far as I can tell, Faithlife seems to be doing well and expanding. Even what I learned is that there was an entry of investors and financial support, which do not change Faithlife's ministerial policy and allow it to continue growing. But if anyone has more information that points to a crisis, it would be good to point it out here. The mere fact that a publisher prefers to leave the platform does not mean anything, as the publisher evaluates whether or not the value it receives is worth it. I know publishers that either don't want to enter or don't accept their books being included in packages because they didn't consider the proposal advantageous.

Anderson JF Abreu said:

Jon said:

I’m beginning to worry that Faithlife is on extremely shaky financial footing.  With the mass layoffs last year, many staple annual sales that were discontinued in recent months (ETS/SBL, Sunday of the Word of God, etc, all of which were very high discounts in previous years), and now the birthday coupon changes to cut out the customers that spend under $50, combined with major publishers like Eisenbraun pulling off of the platform but staying with competitors, the picture it’s painting for Faithlife is worrisome.  

 

Is this an assumption or is there any basis? As far as I can tell, Faithlife seems to be doing well and expanding. Even what I learned is that there was an entry of investors and financial support, which do not change Faithlife's ministerial policy and allow it to continue growing. But if anyone has more information that points to a crisis, it would be good to point it out here. The mere fact that a publisher prefers to leave the platform does not mean anything, as the publisher evaluates whether or not the value it receives is worth it. I know publishers that either don't want to enter or don't accept their books being included in packages because they didn't consider the proposal advantageous.

Not an assumption at all, that was straight from the horse’s mouth, look at the wording they used in the original announcement:  “We’re making this change with our customers and best practices in mind, and it will allow us to continue offering birthday coupons in the years to come.”  Seems pretty clear that it’s not financially sustainable to keep offering the $20 birthday credit (as well as the pastor appreciation month credit that they quietly ended last year as well).

I understand your concerns about Faithlife's financial situation. It's never easy to see changes happening in a company that we've come to rely on. However, it's important to keep in mind that companies often go through ups and downs, and it's possible that Faithlife is simply going through a period of transition. That being said, it's always a good idea to keep an eye on any changes in the company's financial situation and to make informed decisions about how to proceed. If you have any specific questions or concerns, feel free to reach out to Faithlife's customer service team for more information.

depdad said:

I have my birthday listed in my profile, but I never received a coupon.

Just asking:

- You have your email settings allowing contact?

- You checked your spam box?

- Profile filled out (not sure; they used to demand that)?

Cheyenne Lehto said:

👉 P.S. If you haven’t been getting your birthday coupon, make sure your birthday is listed on your account here.

I just realized that i haven't received my birthday coupon this year although I have always received it in the past years. When checking my profile, I noticed that my birthday date was no longer there. Let's hope Customer Service will send a code now after I re-entered my birthday.

did the birthday program get discontinued? Dec is my birthday month and I didn't get an email last month like I normally have in the past.

So… I contacted Customer Service via chat and it sounds like my Dashboard decided that I was a December birthday, in spite of my birthday clearly listed and confirmed listed as January in my profile…. Supposed to be fixed now and I was told I should receive an email within a couple days…. (Not sure why it wasn't just given to me like in the past when codes didn't come through - but it is the "New Era")

Third promotional email of the day.... Incorrect information on top of it. Tells me I can save on a resource pack for the two of four resources that I don't own.... Funny, I own the whole set... So spam me with promo emails that aren't even accurate....

Seriously, is there any oversight on this stuff? All this, because I asked about getting the correct birthday code so I could make a purchase.... Couldn't just give me the code, had to subscribe me to all these emails...

Sure... They don't have to give us the birthday promo.... But, I don't have to give them my purchase either....

I guess some in CS think you have to receive all these emails (which I wasn't receiving when I was provided with the wrong code on my Logos Dashboard.... Though my birthday is clearly listed in my profile...) Not sure why they couldn't just provide me the correct code... But like you, I'm ready to unsubscribe from everything.... It will save me more money than the code and without poorly prepared marketing...

Yes. I find the deluge of scattergun emails mystifying, and I wonder if such a high volume is in Logos’ best interest. Seems to me that their promotion and pricing could be more targeted and compelling.

Did you happen to check the Dashboard in Logos - I never received an email, but they seem to have posted the December code for me (January) on the Dashboard. I wound up unsubscribing for all emails - as I was told the January code would be emailed to me - but all I received was numerous poorly prepared marketing emails….

The code did appear on my Dashboard - problem is that they posted the December code on my Dashboard - rather than January (which is my month)…. CS, rather than just supplying me the code for January after verifying that I am January - told me I would receive it via email and signed me up for promo emails that I did not want…. CS in the "Golden Era" would have just provided me with the code - the "New Era" not so much LOL

I emailed them last month and got my birthday code within a couple of hours. I've never had a problem with this program.

@Frank Sauer Very odd. If you haven't received the code yet, I'd put an order in your cart and contact customer service to process with the correct code, which they can do for you.

Thanks @Cheyenne Lehto - I can't speak for the others, but my personal issue was that the system posted what wound up being the December code on my Logos Dashboard, rather than the January code. (My birthday has been correctly listed the whole time and was verified by CS)

If that information is helpful for them to search for potential bugs in the setup

Is your birthday listed in the profile of your Logos Account?

I have tried logging off and back on, deleting cart and adding back in and etc. Nothing seems to work.