My new MacBook will not recognize my Proclaim subscription.

BIMI
BIMI Member Posts: 6 ✭
edited March 5 in Proclaim Forum

Hello, I recently got a new M3 Pro (currently running Sequoia 15.3.1) and after downloading Proclaim and trying to log in, I keep being re-routed to the purchase subscription dialog box. Our church account is currently paid up, but it's like Proclaim thinks we haven't paid. I have uninstalled and reinstalled the software several times. Nothing seems to work. Hoping someone can help….see below.

Screenshot 2025-03-05 at 3.22.48 PM.png
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Best Answers

  • Shara Heiniger (Logos)
    Shara Heiniger (Logos) Member, Logos Employee Posts: 132
    edited March 6 Answer ✓

    I've made it so you can click on more Teams to see two BIMI Digital Signage Teams and two presentation teams now. Please email cs@logos.com if we can be of any further assistance in this matter.

  • BIMI
    BIMI Member Posts: 6 ✭
    Answer ✓

    Thank you both very much…I think it's fixed now. I really appreciate your help.

Comments

  • Justin Gatlin
    Justin Gatlin Member, MVP Posts: 2,191
    edited March 5

    Can you click "Use with watermarks" and then click "teams" and see if your profile is properly connected to the church account?

    image.png

    If you are the one paying, it should show up here: https://proclaim.logos.com/store/account/subscriptions

    Using Logos as a pastor, seminary professor, and Tyndale author

  • BIMI
    BIMI Member Posts: 6 ✭

    Here is what I have…

    Screenshot 2025-03-05 at 5.24.02 PM.png
  • BIMI
    BIMI Member Posts: 6 ✭

    And this …

    Screenshot 2025-03-05 at 5.25.30 PM.png
  • BIMI
    BIMI Member Posts: 6 ✭

    When I click on manage team members…this. Does seem like somethings is not right…

    Screenshot 2025-03-05 at 5.27.14 PM.png
  • Justin Gatlin
    Justin Gatlin Member, MVP Posts: 2,191
    edited March 5

    If you click "More teams" is BIMI Group an option? It doesn't look like your account is recognizing the presentation group. Assuming you are using the same account as your Logos account, if it is not under more teams, I think you need to email customer service.

    proclaimsupport@logos.com

    or

    tel:888-634-2038

    I sent a request asking to join your presentation group. Did you get an email about it? If so, maybe try adding yourself with this link: https://faithlife.com/bimi-proclaim/about

    Using Logos as a pastor, seminary professor, and Tyndale author

  • BIMI
    BIMI Member Posts: 6 ✭

    When I click on "More Teams" this is what I get…

    Screenshot 2025-03-06 at 11.15.20 AM.png
  • Shara Heiniger (Logos)
    Shara Heiniger (Logos) Member, Logos Employee Posts: 132
    edited March 6 Answer ✓

    I've made it so you can click on more Teams to see two BIMI Digital Signage Teams and two presentation teams now. Please email cs@logos.com if we can be of any further assistance in this matter.

  • BIMI
    BIMI Member Posts: 6 ✭
    Answer ✓

    Thank you both very much…I think it's fixed now. I really appreciate your help.

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