My new MacBook will not recognize my Proclaim subscription.

BIMI · 2025-03-05T20:24:26+00:00

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Hello, I recently got a new M3 Pro (currently running Sequoia 15.3.1) and after downloading Proclaim and trying to log in, I keep being re-routed to the purchase subscription dialog box. Our church account is currently paid up, but it's like Proclaim thinks we haven't paid. I have uninstalled and reinstalled the software several times. Nothing seems to work. Hoping someone can help….see below.

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Accepted answers

Shara Heiniger (Logos)

I've made it so you can click on more Teams to see two BIMI Digital Signage Teams and two presentation teams now. Please email cs@logos.com if we can be of any further assistance in this matter.

BIMI

Thank you both very much…I think it's fixed now. I really appreciate your help.

All comments

Justin Gatlin

Can you click "Use with watermarks" and then click "teams" and see if your profile is properly connected to the church account?

If you are the one paying, it should show up here: https://proclaim.logos.com/store/account/subscriptions

BIMI

Here is what I have…

BIMI

And this …

BIMI

When I click on manage team members…this. Does seem like somethings is not right…

Justin Gatlin

If you click "More teams" is BIMI Group an option? It doesn't look like your account is recognizing the presentation group. Assuming you are using the same account as your Logos account, if it is not under more teams, I think you need to email customer service.

proclaimsupport@logos.com

tel:888-634-2038

I sent a request asking to join your presentation group. Did you get an email about it? If so, maybe try adding yourself with this link: https://faithlife.com/bimi-proclaim/about

BIMI

When I click on "More Teams" this is what I get…

Screenshot 2025-03-06 at 11.15.20 AM.png

Shara Heiniger (Logos)

I've made it so you can click on more Teams to see two BIMI Digital Signage Teams and two presentation teams now. Please email cs@logos.com if we can be of any further assistance in this matter.

BIMI

Thank you both very much…I think it's fixed now. I really appreciate your help.