Post and Category Types in the New Community
We are all still learning our way around the new community, so here are a few notes of clarity concerning categories and post types. I hope this is helpful for those wanting to make the most of the Logos community!
Category Types
There are two main category types for posts: Forum posts and Feedback posts. There are also a few subcategories of post types. I wanted to quickly go over what they are and how to use them best.
Forum Post Types
Questions
- The question post type is perfect for when you want to ask a specific question that can be answered with a single, clear solution. Once you pick the best answer, the post gets marked as answered. For instance, you could ask, “How do I make the text bigger in my Logos application?”
Discussions
- The discussion post type is great for topics that do not have a single right answer, like sharing user tips, finding helpful study resources, or chatting about new features. If you’re thinking of reporting a bug, add the “Bug” tag to your post and our team will take a look.
Polls
- Sometimes you want to gather the thoughts and opinions of other members in a fun and organized way. Polls are a great way to do that! Members can vote and discuss different topics.
Explore the forum categories →
Feedback Post Types
Idea Posts
- Idea posts are for sharing product ideas and suggestions. Other community members can add their thoughts by voting on your idea at the top of the post page. Idea posts have statuses that show how they’re progressing (e.g., “Submitted,” “In Process,” “Done,” etc.).
Explore the product feedback categories →
Want to keep learning? Read more in the Community Member Guide →
Sr. Community Manager at Logos.
Comments
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Moved my feedback here: Official: How’s the New Community Site Working for You? - Page 3 — Logos Community
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It may be helpful to you and others to receive some context around these decisions.
"Feedback" vs. Suggestions, Ideas, Requests, etc.
Before the launch of our new community website, Feedback used to live on a completely different website: feedback.logos.com. To completely replace that category of content while replacing our website would have been jarring for long-time members of both our forums (community.logos.com) and our feedback (feedback.logos.com) websites. Furthermore, before today, we hadn't heard issues with the term "Feedback" (alongside suggestions, ideas, and requests) but we are open to considering that and will add that to our list of considerations.
Responses to Your Observations
1) The feature set between Forum & Feedback is the same. (eg filtering)
Forum posts (i.e., question and discussion posts) differ from Feedback posts. Community members can upvote Feedback posts and these posts include statuses (e.g., submitted, in progress, done).
Filtering posts will depend on what view you are using, and filters are available in that view. I would encourage you to try the Advanced Search when filtering down post types. You can access the Advanced Search using the quick links section throughout the community site.
2) The results that should be on one page appear on the other page.
Not sure what you mean by this. If you are saying that feedback and forum posts appear intermixed, it may be that you selected a view that mixes them together. Consider using the main navigation on the website to find either the forum or feedback categories that you are looking for.
3) There is not ability to search for suggested features
The simplest way to search for only "suggested" features would be in the advanced search, where you can filter down the specific post time that you'd like to view. I can attach a screenshot here to demonstrate. I accessed the Advanced Search by selecting it in the quick links section of the community website.
4) It's unclear where to submit bugs
An official process does not exist for reporting bugs, outside of creating a new post in the community (adding the Bug tag is a big help) or letting our team know by visiting logos.com/contact.
Sr. Community Manager at Logos.
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Thanks for your detailed feedback.
1) While I appreciate trying to provide continuity between the old feedbear/ feedback.logos sites, now that it is integrated with the Forum, if I were a new user looking to provide feedback about something I liked or didn't like about a logos feature, the first place I'd look is feedback. As I understand it, the place to do that is Forums. Initially feedbear didn't provide such a strong connection to the term feedback, and I don't remember it being advertised as feedback on Logos' end.
2) I primarily use the feedback section, so I was under the impression (incorrectly) that both the forum and feedback pages let you post the "type" questions, ideas, discussions & polls. While that doesn't seem to be the case and in theory you can only post the "type" ideas on the feedback page However, the default filter contains the same options (type, tags, status) for both the forum and feedback page. Furthermore, when you filter the type using the feedback default filter, results for the types "discussion, question, and idea" all appear. In theory you should only have idea appear since that's the only type of post you can create on that page, right?
3) Thank you for the gif, and apologies for misunderstanding the functionality. The "all" advanced search doesn't offer the additional options that the various categories do, so I didn't realize that if you changed them, you'd get more options. I read all the documentation, saw images of people having those filter options, but couldn't find them myself. Is there somewhere in the documentation that says you have to change the type to get those additional filter options. If not, could that be included somewhere?
Also, is it possible for the "all" type to include all the filter options, and not a more limited set?
4) Generally best practices when submitting a bug is to check if another user has submitted one first. If I try to do that, I don't know whether to check the forum or the feedback section. It would be helpful if bugs should to be submitted as feedback suggestions or posted in the forum. I understand that there's no official process, but if I'm a first-time forum user I'm going to submit my bug to feedback. If I run into a bug and want a solution, I'd look in the forum, but there doesn't seem to be crossover between the two. Clarifying the process would be helpful to newer users.
With the additional information your provided I was wrong about the extent to which there isn't separation. There is clearer separation between the two pages, but it still feels like that separation is applied inconsistently.0 -
Thank you so much for your detailed feedback! I appreciate the time you've taken to share your insights, and I want you to know that we are constantly looking for ways to clarify and simplify our community experience.
I understand your concerns regarding the integration of the feedback functionality within the community. Specifically, we will look into the following items further:
- Feedback Terminology: We'll explore ways to enhance the visibility of the feedback section and ensure that it is clearly listed as the primary place to provide feedback on the Logos features ("Feedback" or "Suggestions", "Ideas", or "Requests"—we are now considering updating this thanks to your comments!).
- Post Types in Feedback and Forum: We will review the filtering options and functionality between the feedback section and the Forum. It’s essential that users can easily distinguish the types of posts they can create in each area, and we’ll work on making that clearer.
- Advanced Search Functionality: I appreciate your comments about the advanced search options. We'll consider updating the documentation to clarify how to access additional filter options and whether it's feasible to include all filter options under the "all" type.
- Bug Submission Process: Your point about the best practices for submitting bugs is very valid. We will work on clarifying the process for new users, specifying whether bugs should be submitted as feedback suggestions or posted in the Forum. Ensuring that users know where to look for existing bug reports and solutions is crucial.
Your feedback is invaluable as we strive to improve our community, and I’m here to help facilitate these changes. Please feel free to reach out via email to community@logos.com if you have any more suggestions or questions, @Jesse perl.
Sr. Community Manager at Logos.
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@Jason Stone (Logos) I noticed the term change. Please pass along my thanks to all involved.
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I am glad you noticed. Receiving feedback from our community members is vital, and we will act on it and make changes when we can! Thank you for bringing it to our attention.
Sr. Community Manager at Logos.
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Sorry, but I don't see a consistent way of requesting new books in Logos/Verbum.
Here is a recent description of the desired process by Logos: Best Practices for Requesting a Book in Logos. Following the link in the text I can (shall?) create a discussion, but no upvoting is possible. Example here.
Still a lot of new book requests have the upvote button, see e.g. here.
There is a German Sub-Forum which has upvote, but how do I find this without the direct link?
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See "Product Suggestions" in the top navigation.
You posted correctly, but it did not append the option to upvote. I will research that further, but I believe that issue was fixed already since March 7 when that was posted. I have just changed it to the post type that allows for upvotes.Sr. Community Manager at Logos.
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