I am using Android Logos v40.0.0. When I opened a timeline picture (e.g. The Life of Abraham) in FSB Infographics, it appeared in very low resolution. Reading the text inside the picture is impossible.
I have added the Bug tag here, as this is less than ideal experience from our application and the media here. The team will review the bug and triage it appropriately. Thank you for escalating this for us.
Are you able to provide us with a screenshot of what you are seeing, @Wan Lung, Lee?
Hi @Jason Stone (Logos) , not sure if this is helpful but I noticed that when you save the infographic to your computer through "Save as" then the graphic is unreadable as in the screenshot below. Perhaps this is what the user experienced.
Adding to the above, however, when viewed inside Logos, the graphic can be zoomed in and viewed properly.
Does this mean you can view it as you need to, and your problem is resolved?
@Jason Stone (Logos) I noticed on Verbum/Mac, if I bring up Life of Abraham as an example, it comes up looking great (M4 Mac). But if you zoom in and out, it gets totally blurry. Zooming in and out more makes it go away again and it looks nice again. Sometimes panning around causes it too, but definitely zooming in/out makes it really bad until you zoom more.
@Jason Stone (Logos) No, the problem seems to be on the mobile app (Android, can't say for IOS).
On the mobile app the infographics are not viewable at all. It also only zooms in to a certain point and then it won't zoom in further. Below is a screenshot I took from my mobile phone:
On the Desktop app, a person can zoom in and view the infographic but when you download the infographic to your computer the text is not viewable and the image quality is horrible.
Those are the two issues I've encountered when trying to recreate the initial poster's issue.
Just in case you need it, I can confirm this observation by @SavedbyGrace: "On the mobile app the infographics are not viewable at all. It also only zooms in to a certain point and then it won't zoom in further."
This is the double-tap zoom on Android tablet (old Samsung SM-T865). Pinch-and-zoom just springs back to the original size. Cool graphic if I could just see it, lol.
I can confirm that we are working on fixing this issue.
This will be fixed with the release of version 42.
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