I sent email last year to sales support email address for some questions. No reply.
Recently, I raised a ticket with Logos regarding change of plan (adding another year). No reply.
Does Logos help customers via email or ticket at all?
Thanks!
I have always received a response when I have contacted customer service via email (cs@logos.com), though I have not yet written to sales. You could try calling if you are having trouble. Additional contact information can be found here.
I am in Australia and I am usually out of US working hours during my day.
Everytime I contacted cs@logos .com I received a reply on the same day. Yesterday I contacted them because the Daily Deal didn't work. I received a reply in under 15 MINUTES. The answer was false. I wrote back. And 30 MINUTES later the correct answer arrived. (Customer Service needed an update from Marketing…) That's awesome!! I'm from Austria, Europe.
Sounds like it is just me…..
Have you checked your Spam folder?
Not necessarily. You mentioned you were trying to contact sales via email. Perhaps you should alternatively try writing to customer service
I tried Sales and Customer support email last year. No response. Not in spam.
Just a few days ago, I raised a ticket. I got the auto generated email ok but not a response from Logos.
I received a few marketing email from Logos every day, however.
It is just me…. That Logos doesn’t like to directly interact with me, perhaps. Or, my email goes into their spam folder!!!
I'm glad you said something here in the community forums. I'll follow up with you individually and try to get you the help that you need.
I had this same issue back in October. They could not understand why I had not received a reply and said they would work on their system. Apparently it is not fixed.
Can you share a bit more about what you were experiencing? Were you not hearing back from Customer Support, or not receiving marketing emails, or something altogether different? Thank you!
Here is the thread from October:
Outstanding. Thank you!
Hearing from John makes me feel better as I am not the only one. Probably me email address is considered bad. It is nothing offending at all. Thanks for Jason to reached out and I gave him my email address to see if it can be "unblocked" somehow.
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