Microsoft update now Logos will not load up

I am holding off on accepting any updates from Windows until we know why this breaks Logos and until there's a fix for it. Do we know that it's for sure limited only to XP? (I'm running Vista.)

There were no such issues with Windows 7.  Everything seems to be working fine.

I just did the Microsoft update on laptop (Windows 7 x64) and desktop (Windows Server 2008 R2 x64) and Logos runs fine on both.

Rosie Perera said:

Do we know that it's for sure limited only to XP? (I'm running Vista.)

I'm running Logos4.0d Beta 3 now, and took the 17ish Microsoft updates without issue. My PC is Vista32 Pro.

Looking again in my Windows Updates Log, one of them was an update to .NET per http://www.microsoft.com/technet/security/bulletin/ms10-041.mspx

Windows XP is covered within that. So yes, its possible that it might have some impact with Logos4, but if so, I would have expected a few 10's to 100's or more reports from XP users here, or elsewhere. Logos would have been hearing about it for sure if it impacted most or all XP users.

I ran into the same problem with XP and the Windows update, but I did a system restore and it did not fix the problem.

I tried uninstalling and then re-installing the latest version of Logos 4, but that didn't work either.

I could get it to open offline, but that does me no good since I just reinstalled the program and now can't access my resources.

I'm going to try restoring again to undo my uninstall of Logos 4, any other suggestions? It seems very much that the program is failing on sign in.

After I installed the 17 windows updates for Window 7,  Logos 4 won't do the latest Logos update. It keeps showing the error message:

Verify that you have
access to that directory (...\Logos4\System\es\Libronix.DigitalLibrary.Documents.resoureces.dll). 

Then it cancels the installation process...

I'm running vista ultimate and 2008 server software. Logos 4 opened fine after the updates but would stop working whenever I opened the NIV Bible, all other bibles opened fine. Trying to find a work around I tried opening NIV in a floating window, Logos stopped working again and now i am unable to open Logos at all. I have tried doing a system restore to a date prior to the windows updates but that hasn;t resolved the problem, i also tried using an earlier mirrored file of Logos but i am still unable to open Logos. I haven't tried reinstalling Logos but note from other posts that this doesn;t appear to be helpful either. Here's hoping Logos will resolve the problem soon.

34515.Logos4.log

Thanks Dave, yeah have tried that, with no success. See attached log files7840.Logos4.log

5775.logos4setup.log

3201.Logos4Crash.txt

Hi Melissa, installing that update resulted in me getting the sign up screen when it started opening (which i wasn't getting previously) however once i signed in i got the same problem, just aftre the music plays it stops working. I have attached the new logs6825.DigitalLibraryInstall.log

NeilStGeorge said:

Melissa, I also tried opening it with ctrl and selecting blank screen and working offline and still got the same problem.

Thank you. I've submitted your logs to development.

NeilStGeorge said:

Does that mean they will investigate and get back to me?

Is there any point completely uninstalling Logos and doing a new install - or is that unlikely to make a difference?

They'll review the log and get back to me. There may be something less drastic you can do to workaround the problem instead of uninstalling. I'll update this thread as soon as I hear from them.

No, not at all

I was on the phone with Don from tech support a couple of days ago and he determined that the issue was with my computer and the latest update to the .NET framework. Until Windows updates with a patch to fix that problem, I can't really do much. My laptop barely meets the minimum requirements to run Logos in the first place, so I am seriously contemplating purchasing a new laptop today since even if this gets resolved, I'm still just limping along. It runs incredibly slow when it does finally open.

Thanks for checking back in, I've pretty much abandoned trying to solve it though since it's an issue with Windows and my pc.

Nate

this is the logfile for the crash when trying to start it normally.2318.Logos4Crash.txt

NeilStGeorge said:

Oh dear seems as if my problem has returned, Logos 4 (beta) was working fine yesterday, yet today when i tried to open it i get the stoped working error again. Opening it using ctrl and selecting blank  layout enabled it to open, how ever when i loaded my basic layout window design it stopped working again. See attached logs. If you could investigate and advise please as this is meant to be a work around to the standard version of Logos.

If you delete that layout and recreate it, does it make any difference?  Is the NIV included in the layout?

Joe Miller said:

Since you chose to use the beta version, it would be most helpful if you posted your reports in the beta forum.

Its OK Joe - relax [:)]

This thread has been ongoing for a while now, and a few posts back, Development and Melissa asked Neil to install the Beta. If its ongoing, someone might move this whole thing into Beta, but the initial fault being addressed was with the released version.

7701.Logos4Crash.txt

Things seem to be deteriorating, I'm not able to open Logos Beta at all now. Even holding down ctrl and selecting blank layout it crashes. see logs attached.66434.Logos4.log

Dave Hooton said:

Neil

Run a hard disk check to see if there are any errors. But I recommend to uninstall L4 from Control Panel. Save your L4 Resource folder (very important!) and delete the Logos4 folder. Then re-install using Method 3 at Quick Installation onto multiple computers  (don't worry about installing the beta!).

Neil, you said things seem to be deteriorating. If you have any reason to suspect your hard disk might be getting close to failing (other software having odd behavior, everything seeming to slow down or occasional recoverable boot failures / CHKDSK running automatically on startup, etc.), I'd recommend you back up your hard disk now, in case things get worse. I've just gone through another hard disk failure (second in 12 months) and it's a pain in the neck if you don't have a recent backup. Hard disks do fail. I seem to be particularly hard on them. Not all crashes are signs that your hard disk is about to fail; certainly that usually isn't the case. But if all the attempts to fix what's going on in Logos get you nowhere, and you start seeing some of these other symptoms and other programs being affected, that's what I'd begin to suspect.