index crashes after last download

ELA said:

Any suggestions what to do?

You will need to enable diagnostic logging, restart Logos 4 and after another crash zip the log files which you'll find under your My Documents folder and attach them to another forum message (use the paper clip icon in the message creation header to do this).

Diagnostic logging: http://wiki.logos.com/Diagnostic_Logging

Ruben Gomez said:

Logos indexer is also crashing on me. Here are the log files in case someone can help.

From the crash with 4.0c and now 4.0d you need to rebuild your indexes. Use Control Panel | Folder Options to view Hidden files and folders. 

Delete the folder C:\Documents and Settings\User\Configuración local\Datos de programa\Logos4\Data\hjhp2kna.exh\LibraryIndex\

Delete the folder C:\Documents and Settings\User\Configuración
local\Datos de programa\Logos4\Data\hjhp2kna.exh\BibleIndex\

Start L4.

This will take a long while so start at a convenient time.

ELA said:

Thank you. Here are my log files

The likely error is a corrupt Index, but I'm not sure which one!

Have you indexed successfully since updating to 4.0d?

Did the large download complete? Did it start a second round of indexing or  did you get the download at the same time as the update to 4.0d?

I suggest the following:-

• Use Control Panel | Folder Options to view Hidden files and folders.
• Delete the folder C:\Documents and Settings\lærer\Lokale indstillinger\Application Data\Logos4\Data\l4zotxo3.pnb\BibleIndex\
• Ensure Logging is enabled as above
• Start L4.

The Bible Index could take a couple of hours or so but it may crash. It may go on to the larger Library Index and still crash, but we should have information from the various logs.

If you want to wait for Monday and get the developer's recommendation then just answer my questions.

ELA said:

I can use the program though - at least for at few minutes after the index crash.

Then just do what I suggested with the Bible Index as it is trying to index.