Smart Tags Problem

I installed the new Beta, went over to Word 2007 to follow the instructions to activate the use of the Smart Tags. Everything works fine. I'm running a 64bit Win7. Perhaps there is a problem with Word?

For those who have this problem with Word 2007 - when you type for example John 3:16 - are you hitting the space bar or just stopping your typing after the 6? If the latter try the former and let us know if you get the purple underline then.

I don't have 2010 but others have reported that it works, although it doesn't underline

http://community.logos.com/forums/p/22037/164878.aspx#164878

Mitch Davis said:

Kevin,

In the Add-Ins section of the MS 2007 "Word Options" do you see "Logos Bible Software 4 (Bible References) under the "Active Application Add-ins? 

Yes, I do.

Frank Sauer said:

For those who have this problem with Word 2007 - when you type for example John 3:16 - are you hitting the space bar or just stopping your typing after the 6? If the latter try the former and let us know if you get the purple underline then.

I have Word 2007 and it's not working for me either. I've enabled SmartTags by following the instructions, and the checkboxes are still on when I open Word Options back up again to double-check, and Logos Bible Software 4 (Bible references) is listed among the active add-ins, as it should be:

I type a space after John 3:16 and no purple underline shows up, nor any  icon. I've got Logos 4.1 Beta 9 running. I've tried closing and restarting them both, and still no dice. Would log files help with this? I would think probably not since the code to do something with the typing in Word isn't even coming from logos4.exe but should be in L4SmrtTg.dll. But how can I tell if the DLL is even getting loaded and called? Does it generate its own log files?

Dave Hooton said:

And your Smart Tag window looks like Step 5 in the Article?

Yup, except I don't have Outlook e-mail recipients turned on, but I don't want them on, and that shouldn't make any difference:

Dave Hooton said:

I had to persevere with a few references + space before it worked - it seemed like an intelligent learning process!

An intelligent learning process for you or for the software to learn your habits? It still hasn't "learned" how to do this for me, in spite of me having typed in all kinds of references with spaces before and after, done as abbreviations or book name fully spelled out, with proper capitalization all the time. Sigh! Fortunately, I'm just testing this feature, it's not one I ever relied on in L3, so I'm not too put out by the fact that it doesn't work for me. But I'd sure like to know why, in case it's something Logos needs to fix.

No joy here.... here's my setup. Tried all the suggestions in this thread. No joy... As you can see, it APPEARS to be installed correctly (right side), but there are no underlines (left side) or smart tag menus.

Only the L3 Smart Tag works (right above the L4 Smart Tag, unchecked at the moment).

Frank Sauer said:

In Word Options under the Advanced Tab scroll down to "Show Document Control" and be sure the "Show Smart Tags" option is checked. Do you get a response at all if you hover the pointer over the scripture reference?

Hi Frank,

Mine was already checked, but L4 Smart Tags still aren't working for me.

Blessings!

Bill,

Looking at your setup, one thing that stands out different than mine and could very possibly have Word confused is that you have both the Logos and the Time Smart Tags checked. It may be looking at the scripture reference as both scripture and time, try unchecking the Time Smart Tag and going through the process.

BillS said:

No joy here.... here's my setup. Tried all the suggestions in this thread. No joy... As you can see, it APPEARS to be installed correctly (right side), but there are no underlines (left side) or smart tag menus.

Only the L3 Smart Tag works (right above the L4 Smart Tag, unchecked at the moment).

Frank Sauer said:

Just wondering have you tried temporary disabling the other Active Addins from Adobe and the others. The only reason I ask is that I only have the two Logos Smart Tags and Outlook running. Wonder if one of the 3rd Party addins could be preventing it.

Good try, but no cigar. I just disabled all the other add-ins except Logos SmartTags and restarted Word, and still no SmartTags. I've tried "training" it some more. Nada. Could any other Word options be interfering with it? AutoCorrect? Check spelling while you type? I tried turning those both off and it didn't help.

I tried enabling some other SmartTag (Dates) and that worked. So it's just the Logos Biblical references that aren't working. I wonder if I have the right version of L4SmrtTg.dll? Here's what I've got: 

Anyone else?

I remember back in the L3 days having to reboot my puter to get Smart Tags working right, even though all the right boxes were checked. It couldn't hurt

Kevin Becker said:

Yes, I do.

Kevin ~ Try the same thing I suggested to Bill. Try uninstalling Logos Smart Tags for Libronix DLS 3 from Control Panel. If that alone doesn't work, close all Microsoft Office programs, then run the Logos4.msi file in C:\Users\[username]\AppData\Local\Logos4\Install\Installers. Choose Repair if prompted. It might not hurt to rename the Logos 4 Smart Tag DLL first. Path is shown in your screenshot.

Frank Sauer said:

So it appears the main difference based on this quick research is that unlike the V3 Logos Smart Tags, V4 has to already be open to recognize the scripture references. For those that could not get the Smart Tags to work, did you have Logos 4 open?

Correct. Here's an excerpt from the Logos Smart Tags support article referenced in the Release Notes:  You must be running Logos 4.1 (at the same time as Microsoft Office) for the smart tag recognizer to work.

I have installed Beta 9, and am running Office 2010.  I do not have the Logos action:

Nor do I have the addin:

I did reboot after the install, started logos, and then started word.  Any suggestions?