Logos 4 will not open

I have a mac book pro with 10.6.4 and 2g memory and 2.26GHz processor. I have Logos 4 instaled and have used it for about a month or so and now it will not open. I click on the logos symbol in the dock and it signs in, then opens and plays the music, then closes and opens a very small window with my last project, then it closes and every time I try to open logos it goes through the same process. I have tried restarting my computer, then open logos but still does the same thing. please help i am a bit frustrated. i attached the zip file as requested. thanks jake wilmoth email jtw@ccbi.ac.nz

26323.Archive.zip

2727.Archive 2.zip

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Comments

Mike Binks

Jacob

Until the Developers get a chance to inspect your logs.

May I ask if you have tried opening Logos with the Command (  ) Key held down and then selecting use blank layout?

It may get you started.

If you get Logos to open then you might try making sure that the programme opens to the Home Page for now.

Richard Labelle

https://community.logos.com/discussion/comment/186801#Comment_186801

I have the latest version of Logos 4 Mac. I don't know what happened but I tried to open Logos this morning but it will not log in. All that it does it to show the Signing in grey rectangle with the wheel turning for about 2 second and then disappear leaving Logos 4 unopen. I tried to restart my computer but no effect. Anyone else experiencing this today? I have an iMac 27" (late 2010) 8gb ram 2T hd and SSD drive. Thanks to all. This forum is great!

God bless you!

John Morgan

https://community.logos.com/discussion/comment/186934#Comment_186934

I am having the exact same problem. I have Parallels and Logos will open there but not on the Mac side.

John Morgan

https://community.logos.com/discussion/comment/186801#Comment_186801

I am having the same problem all the other men are having. I tried your suggestion and it doesn't work.

I can open Logos through Parallels but not in the Mac side.

Daniel Arnott

https://community.logos.com/discussion/comment/186941#Comment_186941

Same problem here!!! And this is meant to be a stable final release.....shocking

si_cochran

https://community.logos.com/discussion/comment/186941#Comment_186941

Same issue here: Logos does not open from dock. The sign in box appears, but Logos does not open. Finally, I held the command key down when the program was launching, and L4 opened after I clicked sign in.

Tom Philpot (Faithlife)

There was a security patch for ASP.NET that was applied to our login server that re-does the way our authentication cookies are handled.

If you hold down the Cmd key while logging in, you'll get a login window that will allow you to re-login.

Billy Taylor

https://community.logos.com/discussion/comment/186946#Comment_186946

Looks like there is some problem with the server system at Logos. Or an update that was recently released. My Mac is doing the same thing. Obviously this is not an isolated issue. Sure would like to see a Logos person respond to this thread!

I did notice that an updated was loaded yesterday afternoon to my machine.

Bill Jastram

I'm having the exact same problem.

Jesse Fortson

https://community.logos.com/discussion/comment/186934#Comment_186934

Same problem here too.

Billy Taylor

https://community.logos.com/discussion/comment/186949#Comment_186949

Thanks for the response. Got mine to open.

Gary cheaney

https://community.logos.com/discussion/comment/186953#Comment_186953

Same problem. Tried the command key many times still no response.

13260.Archive.zip

Stephen Koehn

https://community.logos.com/discussion/comment/186948#Comment_186948

Thanks, Mr. Philpot (a Logos person) and Mr. Binks!

Holding the command key while opening Logos 4 Mac in Applications did bring up the proper window and I was able to re-login and now open up without a hitch.

Thanks for your help!

Shalom,

Stephen

Paul Lewandowski

https://community.logos.com/discussion/comment/186948#Comment_186948

Thank you. Worked wonderfully.

Cameron Watters (Faithlife)

https://community.logos.com/discussion/comment/186996#Comment_186996

Just wanted to follow-up on this thread and say that our authentication servers have been updated so that the app no longer crashes. The login screen should show up automatically, whether or not you hold down the command key. It should only come up once, to allow you to log in and grab a new token.

See: http://community.logos.com/forums/t/25235.aspx for a tiny bit more detail.

Mike Binks

https://community.logos.com/discussion/comment/187008#Comment_187008

Is this what has made all the forum posts come up marked as unread?

David Mitchell

https://community.logos.com/discussion/comment/187017#Comment_187017

Is this what has made all the forum posts come up marked as unread?

Yes.

Alan Macgregor

https://community.logos.com/discussion/comment/187008#Comment_187008

Just wanted to follow-up on this thread and say that our authentication servers have been updated so that the app no longer crashes. The login screen should show up automatically, whether or not you hold down the command key. It should only come up once, to allow you to log in and grab a new token.

See: http://community.logos.com/forums/t/25235.aspx for a tiny bit more detail.

Thanks for explaining. That's why I had to log in to the website this morning and also why I had to log in to the program when I ran it a few minutes ago. [:)]

Jacob Wilmoth

https://community.logos.com/discussion/comment/186801#Comment_186801

Thanks working good, this is are great forum.

God bless

Jacob