I lost all my downloaded offline books on my iPad!

PL
PL Member Posts: 2,139 ✭✭✭
edited November 2024 in English Forum

My 5-week-old iPad seemed to be draining battery very quickly recently (losing 3-4% of the charge per hour while on sleep, with no background apps running), so I brought it to the Apple store to be looked at.  The "genius" ran a diagnostic on it and determined that there's noting abnormal with the battery, so he told me to do a restore through iTunes when I get home.

I went home and did the Sync a few times just to make sure it gets everything on the iPad backed up, then I did the Restore.  It took a while, and it completely messed up the layout of the app icons on my home screen, but that's easily fixable.

After the restore, I found that every single one of the 52 apps worked correctly, including all ebook readers and other Bible apps -- all content and settings were restored and immediately usable -- with the exception of the Logos app 1.5.1.

ALL MY DOWNLOADED OFFLINE BOOKS WERE GONE!

I was suspicious when after the restore the App content took up 4GB less memory than before.  That sounds about like the amount of books I have spent weeks downloading for offline use on my daily train ride to and from work.

My questions are as follows:

1) Has anyone else experienced something similar (or an iPad / iPhone restore that did not remove the Logos offline books)?

2) Is this normal behavior, or is this an anomaly (that is, are the downloaded Logos books expected to survive an iPad restore)?

3) Is there anything I can do now to restore those downloaded books (other than re-downloading), as they may still be sitting on my hard drive somewhere?

4) I saw that a number of apps allow the manually syncing / copying of books or content via the iTunes interface.  Can Logos consider allowing that as an optional model (that is, providing a way to download and copy offline books to the iPad via iTunes rather than doing it over the air)?

Thanks!

Peter

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