Crash while trying to develop a Handout

Another crash today on my backup computer which uses Windows Vista 64 bit rather than Windows 7 : this time I was only trying to read a commentary on the John 8:31-59 passage .....

7357.Logos4Crash.txt

any ideas ?

An additional oddity is that because I had already assembled a Classic format handout on this passage John 8:31-59, that when I tried the workaround to create another using the default Thin format, the second one was named John 8:31–59 (2) and the (2) is stuck in there as if it were part of the passage reference.  While you can nominally edit this text to remove the (2), it appears I am not going to be able to remove the (2)   without first renaming the first handout (Classic format) to something else (which I cannot do as attempts to open it crash Logos 4).  Interesting.....

Mark Barnes said:

I'd be interested to know what the Windows Event Log makes of your crashes.

Is there a specific Windows Event Log file I should be checking Mark ? 
When the crash occurs, Microsoft Windows identifies that Logos Bible Software 4 stopped working.

In an attempt to reproduce this problem from scratch I deleted the previously modified handouts from My Content; then did a Sync Now to try to ensure this was not downloaded again from the server.

Using Passage Guide on John 8:31-59, I waited until the "working" bars had completed on Commentaries and Handout.

The default handout in Thin format contains three items, the passage NRSV text, the Family Tree Adam to Abraham and the Ministry of Jesus Map. 

Apparently stable so far.  Next click the "edit" in the handout section to bring up the Handout window.  Wait again to ensure things remain stable.

Edit Author to "Wednesday Evening Life Group".  Edit Organization to "Church of the Resurrection"

Change layout from "Thin" to "Classic" using lower left pull down menu. (This adds a fourth item to the handout "Family Tree : Jesus (Mt 1:1-17)

Promote the "Light of the World" illustration to the fourth spot and Family Tree Jesus slips to a newly created fifth spot.
(Handout view remains on Page 1 throughout so far.)

Change date from today's date to March 2nd (the group's meeting night) - still stable: 
(Previously crash had occurred by now - possibly due to downloading the previous My Content handout version from the server ?)

Click the right arrow to flip through the pages of the handout.

Issues to note at this point: While the left  "Item content" pane, shows the chain line dividing included from excluded content between two versions of "Family Tree: Jesus" and indicates there a five items in the handout content, a flip though the page view of the handout indicates that for the third item, the Ministry of Jesus map, only the heading is present at the foot of page 3, and no Map is included.

Page 1: NRSV passage text (part)
Page 2: Family Tree: Adam to Abraham, followed by remaining NRSV passage text
Page 3: "The Light of the World" picture plus full caption text, folowed by some blank space and then the Title for the "Ministry of Jesus" map, and a truncated caption reading only "Chronologically speaking, it is not possible to sequentially arrange the events in the life of"  (no map - not enough space for it !!)
Page 4: Top half of page blank, bottom half contains the Family Tree: Jesus (Mt 1" 1-17)

Items Content pane to the left shows five items as part of the Classic layout content in the following sequence:

(Passage text - NRSV) John 8:31-59
Family Tree: Adam to Abraham
Ministry of Jesus (Map)
Light of the World (illiustration and lengthy caption)
Family Tree: Jesus (Mt 1:1-17)

My hunch is that when I then exit the Handout window after editing the content, this somehow creates the problem per a corrupt handout file in My Content as it is not practical to place all of these items completely into the handout (as is obvious from flipping through the views of the individual pages), despite the fact that the item content list in the left pane seems happy to think that all five items could be included.  The decision on how much can be included is automatic within the software.  All I did was to promote "The Light of the World" illustration and caption to item 4 in that list.  The software is apparently not correctly calculating the amount of page space required to accomodate each item in the Classic Page layout.

If instead of leaving the editor here, I switch the layout back to the default "Thin" layout, the item content pane to the left flips to allowing only the top three of the items in this layout (excluding "The Light of the World" and "Family Tree: Jesus (Mt 1:1-17)".

If I then flip it back to Classic layout, it includes "The LIght of the World" as a fourth item but no longer tries to add the fifth item "Family Tree: Jesus (Mt:1 1-17)"
This time a page flip reveals the Map to be there as expected on Page 3 and the "Light of the World" illustration and caption to be moved to Page 4.

Subsequent flips between Classic and Thin layout do NOT reproduce the problem five item content.

I used my backup computer runnng WIndows Vista this time - no crashes as I have not closed the Handout edit window on a layout that apparenmtly could not work.  But the original problem layout using the classic view was created on my newer Windows 7 machine.  To me this suggests the problem is within Logos and the initial decision on how much content could now be accomodated in that first switch from Thin to Classic layout (when it apparently decided on a scope and sequence that would not actually fit the pages properly).

Work around seems to be to verify the individual pages after resequencing items to ensure that what you were expecting per the item content pane is what you are actually seeing on the pages ( in the past I have normally done that - must have missed it earlier this week).

Second issue with layout using the Thin layout format:  If I promote "The Light of the World" illustration to the third content item to replace the Ministry of Jesus map (which on this occasion I did not need as it had been included several times already during the course of our study of John's Gospel), then the two items are exchanged and the "Light of the World illustration is included on Page 4 of the Thin layout Handout BUT the extensive caption is truncated and individual lines of the caption do not even wrap properly in the assigned space on the handout.  This is inappropriate given that the top part of the assigned page is left complelety blank, so the page actually has plenty of space to include the full caption if properly laid out.

Could not figure out how to get this information on my Windows Vista backup machine but can generate this for my main Windows 7 machine if still needed.