Mac Logos 4 Briefly Starts, Then Crashes
Every attempt to start Logos 4 (fully updates as of end of April) fails. It begins to log in, then starts to update library. When the "launch music" starts, it immediately crashes.
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Robert Tims said:
Every attempt to start Logos 4 (fully updates as of end of April) fails. It begins to log in, then starts to update library. When the "launch music" starts, it immediately crashes.
Welcome [:D]
Looking at Indexer.log file noticed4.2a SR-3 version plus database file malformed:
Please delete /Users/badmin/Library/Application Support/Logos4/Data/3pci8z4r.0lc/DownloadManager/DownloadManager.db
Wiki page Mac Troubleshooting has http://wiki.logos.com/Mac_Troubleshooting#Update_Error section, suggest manually updating Logos 4 Mac application, current stable version is 4.2a SR-5. Note: 4.2a SR-5 checks indexes: if needed, will rebuild them.
If Logos works after update, smile [8-|] If crash again, please post new set of logs.
Keep Smiling [:)]
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I delete the file you mention. I downloaded the latest stable version and replaced my existing. I rebooted. It still crashed. Attached is the most recent set of logs.
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Robert Tims said:
I delete the file you mention. I downloaded the latest stable version and replaced my existing. I rebooted. It still crashed. Attached is the most recent set of logs.
Apologies: bit unusual for crashes in Indexer.log (database file is malformed) and Logos4.log (unexpected end in a database column value) files.
For Indexer, please delete /Users/badmin/Library/Application Support/Logos4/Data/3pci8z4r.0lc/UpdateManager/Updates.db
For Logos 4, please delete /Users/badmin/Library/Application Support/Logos4/Documents/3pci8z4r.0lc/LocalUserPreferences/PreferencesManager.db
If Logos works after deleting both files, smile
and check/change your program settings. If crash again, please reply to this thread with new set of logs.Keep Smiling [:)]
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Deleted the two files you suggested. Upon opening, it did begin (and continues to) download library updates, but LOGOS 4 will not run. I've attached a new log as you instructed.
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Robert Tims said:
Deleted the two files you suggested. Upon opening, it did begin (and continues to) download library updates, but LOGOS 4 will not run. I've attached a new log as you instructed.
Indexer.log file looks like resource downloading and patching happening, which will be followed by indexing.
Logos4.log crash for Home Page usage preferences (unexpected end of file while reading XML) is puzzling, log file shows PreferencesManager.db file was created.
Not know if Home Page generation issue will go away after Indexing complete (Home Page can include resource "Book of the Day") or if Home Page crash will disappear tomorrow due to content change (including lectionaries).
Home Page work around: launch "Logos Bible Software 4", then quickly press and hold command key until sign-in appears, click "Use Blank Layout", then click sign-in.
Keep Smiling [:)]
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Those are the most recent logs (attached). After indexing, the crash still happens. holding down the command key does allow the program to start but with a blank page.
I've got camp in a week and a half. Hope to get this fixed please.
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Robert Tims said:
Those are the most recent logs (attached). After indexing, the crash still happens. holding down the command key does allow the program to start but with a blank page.
I've got camp in a week and a half. Hope to get this fixed please.
Looking at Logos4.log file, noticed crash happening instead of message "(Timed) Generating online home page at ..."
Wonder about launching Logos 4 with command key, then click "Work Offline" ?
Observation: if "Work Offline" generates a Home Page, suspect unexpected XML end of file could be an online issue (could customize Home Page to uncheck online items: Blog, Community Pricing, News, Pre-Pubs). Personally have Pre-pubs unchecked for my Home Page.
Apologies: with all items checked for Home Page unable to crash Logos 4.2a SR-5 on 2007 model iMac.
Keep Smiling [:)]
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Launching LOGOS 4 with command key and choosing "work offline" results in immediate crash as always. At this point, should I just delete the entire application and reinstall? Latest log files attached.
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I had a similiar problem and it required me to delete my layouts file. Then it worked perfectly.
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Robert Tims said:
Launching LOGOS 4 with command key and choosing "work offline" results in immediate crash as always. At this point, should I just delete the entire application and reinstall? Latest log files attached.
Chad M. Foster said:I had a similiar problem and it required me to delete my layouts file. Then it worked perfectly.
After enabling debug level for all Logos4.log messages, noticed Layout updating occurs near Home Page update, hence concur with Chad's suggestion.
Please compress /Users/badmin/Library/Application Support/Logos4/Documents/3pci8z4r.0lc/LayoutManager/layouts.db
Then delete /Users/badmin/Library/Application Support/Logos4/Documents/3pci8z4r.0lc/LayoutManager/layouts.db
If deleting layouts.db file works, not know if Logos developers would like compressed file posted (for analysis with logs).
Keep Smiling [:)]
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Followed instructions (compressed layouts file, deleted layouts, restarted computer). Logos 4 crashes just as music starts (as it has been for a week now). latest log attached (not the layouts one). Again, should I not just wipe the computer clean of the program, then reinstall?
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Robert Tims said:
Again, should I not just wipe the computer clean of the program, then reinstall?
Crash looks familiar; unfortunately stack trace does not show location of problematic XML file. Logos 4 Mac has some XML embedded in application so am wondering about uninstalling Logos Bible Software 4 application, then reinstall.
Wiki page Mac Troubleshooting has Uninstalling and Reinstalling in Logos 4 Mac section; suggest skipping step 3 this time.
If Home Page launches after reinstalling application, please smile and share (would like to rejoice with you).
If crash repeats, please post logs, followed by doing step 3 (takes more time since complete indexing needed).
Keep Smiling [:)]
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Followed instructions for deleting Logos 4 and reinstalling. Two exceptions.
Delete logos4 in /Users/username/.mono/registry/CurrentUser/software -- this step did not happen because this file did not exist.
I did not delete the index (step 3).
I reinstalled, restarted computer, launched LOGOS 4, and it crashed just as it had been. LOG FILES attached. Please advise. I am not smiling.
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Robert Tims said:
Please advise. I am not smiling.
Understand [:(] Also crash from unexpected end of XML file looks quite familiar.
Personally choose to Keep Smiling because of Paul's command to rejoice in Philippians 4:4
Robert Tims said:Delete logos4 in /Users/username/.mono/registry/CurrentUser/software -- this step did not happen because this file did not exist.
The folder ".mono" is nominally hidden; updated Uninstalling and Reinstalling in Logos 4 Mac section:
Delete logos4 in /Users/username/.mono/registry/CurrentUser/software (folder .mono nominally hidden)
- Finder => Go menu => Go to Folder... => ~/.mono/registry/CurrentUser/software (Go) => Delete logos4
OR - Open Terminal (inside Utility folder in Applications)
- rm -rf ~/.mono/registry/CurrentUser/software/logos4
- Quit Terminal
Observation: one XML file exists within logos4 folder hierarchy.
If Home Page launches after deleting logos4 folder, please smile and share (would like to rejoice with you).
If crash repeats, please post logs, followed by doing step 3 in Uninstalling and Reinstalling in Logos 4 Mac section (takes more time since complete indexing needed, your choice to download or scan resources).
Keep Smiling [:)]
0 - Finder => Go menu => Go to Folder... => ~/.mono/registry/CurrentUser/software (Go) => Delete logos4
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It didn't work. Here are the logs. I am in the process of following the instructions you gave about deleting the entire library and then reinstalling. PAINFUL.
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[:)] Deleting the entire library as well as the program seems to have worked, as we have a smooth start. Still indexing but a first run at trying to use the program went well ... thanks!
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