Indexing Problems
I recently completely removed and reinstalled Logos 4 on my Mac. Now, I keep running into Indexing problems. It will never finish. I leave it running all night, then come back in the morning only to find that it has crashed and has to start all over. I recently deleted my LibraryIndex.db file and hope that helps, but we'll see. Also, Indexing doesn't seem to kick off after a reboot. Is there anything I can do to make sure that happens? What would I need to add to my Login Items to kick that off?
Comments
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Noticed zip file had a crash at 09:50:12, then Logos 4.2b SR-1 relaunched 10 minutes later, which overwrote crash information in log files.
Likewise noted Indexer.log file shows indexing in progress: 196 Bible resources need indexing and 806 library resources need indexing.
By the way, rebuild index command would accomplish same effect as deleting LibraryIndex.db file.
Suggest waiting for blue Logos icon to disappear from menu bar before extensively using Logos 4 Mac. After blue icon disappears, suggest trying a search (e.g. love). If no search results, please reply and attach new set of logs.
By the way, connecting power adapter to MacBookPro would be a good idea. Also, a cooling device may help since indexing can take hours and generate heat.
Wiki Mac Troubleshooting => Logos 4 Mac Indexer Automatic Launch section has command (and link to an AppleScript application) to check launch setting. On a Mac with multiple Logos 4 users, have seen Indexer launch after a reboot with messages in Indexer.log file (last used by another user) so effectively did nothing.
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I've done the "rebuild index" as well, but with no success. I ran Logos again and it started indexing. While I was away it crashed. I am attaching the logs again, but this is what I see at the bottom of the Indexer.log:
Got a SIGSEGV while executing native code. This usually indicates
a fatal error in the mono runtime or one of the native libraries
used by your application.So how would I completely remove mono and reinstall it? I think a lot of this has to do with permissions issues that I still have not been able to sort out completely.
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I also went ahead and deleted logos4 from the .mono folder in my user directory. Gonna see if that helps. But when I rebooted, Logos4 Indexer still didn't kick off automatically. Anybody know how to get that function working manually?
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No luck, still crashes... Anybody? Again, this was a completely new install based on the instructions here
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Looking at Indexer.log file, noticed crash when indexing "The Lexham Greek-English Interlinear Septuagint" LLS:LLXXI
Wonder about resource support info ? can open resource, then click (i) and scroll down
LLS:LLXXI
2010-11-17T00:57:38Z
LLXXI.logos4
One option is hiding "The Lexham Greek-English Interlinear Septuagint", then restart Logos 4 Mac, which should delete resource file and retry indexing. If (after) indexing completes, can unhide "The Lexham Greek-English Interlinear Septuagint" to cause resource to be downloaded and indexed.
By the way, noticed unusual path for your Logos 4 installation that begins with /Volumes instead of /Users (so path length is longer than typical). Curious about /Volumes in path, wondering about user's home path ?
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Thanks; I'll give that a try. Yes, my user directory is on a separate, internal drive in my MacBook Pro. My main drive is a SSD so I am trying to save space on there. Might have to start over and rethink that, though...
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No luck; I hid both of the resources for "The Lexham Greek-English Interlinear..." restarted Logos and indexing still crashes.
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Matt Barker said:
Thanks; I'll give that a try. Yes, my user directory is on a separate, internal drive in my MacBook Pro. My main drive is a SSD so I am trying to save space on there. Might have to start over and rethink that, though...
For Logos 4 Mac responsiveness, may want to consider Logos 4 folder placement on SSD. Logos 4 is resource intensive on Mac & PC – benefits from fast processor, graphics, and disk along with adequate memory.
Forum thread => Install on SSD discussion about symbolic links may be helpful (one way to place Logos 4 folder on a different drive)
During Logos 4 Mac Alpha pre-release testing, crashed Indexer many times with various resources. For some time, used hdiutil to attach a disk image for Logos 4 folder, which is another way of using a different drive.
Thankful can install Logos 4 Mac application by dragging to desired folder (personal Beta in my documents folder) on a Mac shared with another user that typically has stable Logos 4 Mac version installed in Applications folder.
Matt Barker said:No luck; I hid both of the resources for "The Lexham Greek-English Interlinear..." restarted Logos and indexing still crashes.
Concur indexing did not complete. Noticed a resource that has (timed) followed by stacktrace (vis amount of time spent indexing resource). This time indexer crashed for resource LLS:OTGRKSWETETXT "The Old Testament in Greek: According to the Septuagint (Text)"
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I am still having indexing problems. I even took my Mac into the Apple Store and had someone at the Genius Bar wipe and reinstall the OS (to make sure there were no issues as I had installed the OS many times already). I have now installed Logos again and Indexing is still crashing.
So, to repeat - I have completely wiped the drive and had the OS completely installed fresh. I started with a clean profile, installed Logos4 again from scratch, and indexing still crashes.
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I am also noticing that the indexer does not kick-ff at login (fresh o/s install, fresh profile, fresh logos4 install).
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Matt Barker said:
So, to repeat - I have completely wiped the drive and had the OS completely installed fresh. I started with a clean profile, installed Logos4 again from scratch, and indexing still crashes.
Wonder if clicking on Blue Icon for progress status during indexing ?
Also wondering about Mac hardware specifications ? (puzzled by indexing crashes in a variety of resources)
How much disk space is free (available) ?
How much disk space is used by your Logos 4 Resources folder ?
/Users/mwbarker/Library/Application Support/Logos4/Data/x3q6zvnv.a3s/ResourceManager/Resources
Matt Barker said:I am also noticing that the indexer does not kick-ff at login (fresh o/s install, fresh profile, fresh logos4 install).
After restarting Mac, wonder if Indexer.log file updated ? If updated, curious about contents.
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Definitely not clicking on the blue icon during indexing; I have hovered over it a few times to view the status, but have never clicked to pause or cancel anything.
What do you want to know specifically about the specs? This is a mid-2010 MacBook Pro with 8GB RAM and a 2.66GHz Intel Core i7 processor.
Currently 230GB available on my main SSD drive.
8.34GB of resources
Attached is the latest Indexer.log from after a reboot.
What I found strange was this line:
07/19/2011 16:04:22 | INFO | 1 | IndexerProgram | Indexer was requested to run for a user other than the last logged-in user; exiting now.Not sure why it says that, but that is what is says... Again, I have never had problems with Logos until reinstalling it the first time a couple of weeks ago. Now, even after a clean install of EVERYTHING, I am still having problems with it.
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Have you tried "Rebuild bible index" as the BibleIndex appears to be the source of the problem, not the Library index.
Mobile Development Team Lead
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I'll check to see if I can reproduce this problem with the set of books you have unlocked.
David Mitchell
Development Lead
Faithlife0 -
Matt Barker said:
Definitely not clicking on the blue icon during indexing; I have hovered over it a few times to view the status, but have never clicked to pause or cancel anything.
Looking in Indexer.log file, crash during Bible document indexing is different than one reported for clicking icon => http://community.logos.com/forums/p/32954/247909.aspx#247909
Matt Barker said:What do you want to know specifically about the specs? This is a mid-2010 MacBook Pro with 8GB RAM and a 2.66GHz Intel Core i7 processor.
Currently 230GB available on my main SSD drive.
8.34GB of resources
If (when) indexing completes, estimating ~ 13 GB for Logos 4 folder (includes Resources), which would fit in available disk space.
Matt Barker said:What I found strange was this line:
07/19/2011 16:04:22 | INFO | 1 | IndexerProgram | Indexer was requested to run for a user other than the last logged-in user; exiting now.Curious if have other Mac user(s) ?
Personally have seen this error on a Mac with 3 user accounts (Logos 4 Mac installed for 2 users with different libraries).
Tom Philpot said:Have you tried "Rebuild bible index" as the BibleIndex appears to be the source of the problem, not the Library index.
Matt Barker said:I am still having indexing problems. I even took my Mac into the Apple Store and had someone at the Genius Bar wipe and reinstall the OS (to make sure there were no issues as I had installed the OS many times already). I have now installed Logos again and Indexing is still crashing.
So, to repeat - I have completely wiped the drive and had the OS completely installed fresh. I started with a clean profile, installed Logos4 again from scratch, and indexing still crashes.
Noted Indexer.log was doing a full Bible Index build:
- 07/19/2011 13:55:24 | INFO | 5 | BibleIndex | Checking 1 resources that may have changed since they were last indexed.
- 07/19/2011 13:55:24 | INFO | 5 | BibleIndex | 196 resources need to be indexed, and will be merged into an index of 0 resources.
- 07/19/2011 13:55:24 | INFO | 5 | BibleIndex | Re-indexing because the existing index seems to have been corrupted.
- 07/19/2011 13:55:24 | INFO | 5 | BibleIndex | Final count: 196 resources need to be indexed; no merge necessary.
Observation: the Re-indexing message looks the same after using rebuild bible index command for Logos 4.3 Beta 9.
Adventurous option is installing current 4.3 Beta on Mac to try out improvements (many items listed in wiki Mac and PC User Interface Differences => Feature Parity section) plus Personal Book Builder (PBB), which is free for Beta testing. Wiki has => Logos 4 Beta Program page with information and risks: could join 4.3 Beta development cycle, then transition to stable release using set update channel to default command (receive remaining 4.3 Beta releases then Stable 4.3 updates). If want to skip over remaining 4.3 Beta releases, can use command set update channel to stable
Earlier in this 4.3 Beta development cycle, releases were buggy (crashed a lot for many). Recently updgraded a stable 4.2b SR-1 installation to 4.3 Beta 11 to test resource downloads (found download could hang, but took fewer restarts than stable to download many resources); also hope to verify automatic transition to stable 4.3 release (update channel is set to default). Am aware 4.3 Beta on Mac does have some annoying issues not yet resolved => http://community.logos.com/forums/p/35664/268635.aspx#268635
If encounter Logos 4 Mac Beta issue, can post in Mac Beta forum for support and discussion.
Typically Beta releases are couple weeks apart; for past 6 weeks, new Beta has been released weekly (on Tuesday) => Logos 4 Beta Release Notes
Looking at Logos 4.3 Beta 12 release notes, appears Personal Book Builder (PBB) known issues are shrinking. Once PBB ready for stable release, anticipate stable 4.3 release candidate (speculation: possibly later this month, depends on PBB progress). Also aware next 4.3 Beta includes Morph Search visual filter fix => http://community.logos.com/forums/p/35711/268934.aspx#268934 (anticipating release later today).
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Still having problems, but the crashing never seems to happen at the same place. Understood it looked like there were problems with the BibleIndex, but it also fails at LibraryIndex as well. I have told Logos4 to rebuild both manually (not to mention that this was once again a clean install on a clean system, so it definitely started from a blank index). Here's the latest log file:
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Matt Barker said:
Still having problems, but the crashing never seems to happen at the same place. Understood it looked like there were problems with the BibleIndex, but it also fails at LibraryIndex as well. I have told Logos4 to rebuild both manually (not to mention that this was once again a clean install on a clean system, so it definitely started from a blank index). Here's the latest log file:
Wonder if console messages has any interesting messages that correspond with Indexer.log "random" crash timing.
Wondering about disk contention with Time Machine Backup (or other programs).
Wiki Mac Troubleshooting => Time Machine Backup has couple forum links.
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In forum discussion indexing bug, noted Logos developer reply:
Bradley Grainger said:For anyone who is having an indexing crash: is your computer in a well-ventilated area? Does the computer have good cooling fans, or is it hot to the touch? Is the room temperature normal, or is a hot day (or heatwave) with no A/C?
For laptop, single 6" fan in base helps cooling for Logos 4 use.
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Definitely not an issue with heat.
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No other console error messages at the time of indexing (that I have found). I also formatted my drive again last night and installed OS X Lion as a clean install from a USB drive. So this will be another clean install of Logos4 on a freshly installed O/S. I installed Logos4 and let it do its downloading, but the indexer was hung when I woke up this morning. I rebooted and indexing kicked off, so we'll see what happens.
The interesting thing with this is (and I am assuming this is an OS X Lion thing) is that there were no logs in the usual directory when I checked. Not sure where the log files are at now, or maybe a new permissions thing with OS X Lion prevented the creation of the logs in the typical folder. I'll have to check when I get home this evening how everything turned out. At this point, I am not hopeful...
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Still same problems; Indexer.log is the first run - Indexer-2.log is the second run. Each time I launch Logos, the indexer kicks off and starts all over. This is getting old...
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Matt Barker said:
Still same problems; Indexer.log is the first run - Indexer-2.log is the second run. Each time I launch Logos, the indexer kicks off and starts all over. This is getting old...
Concur with "getting old..."; noticed indexer error changed since Logos 4.3 Beta 13 installed on OS X Lion. Appears Bible Index complete, but Library index has argument out of range after indexing 10 % of resources (noticed different resource encountering error in two files, then all following resources have argument out of range error).
Wonder if rebuild library index command completes successfully ?
Likewise wonder if Logos can replicate rebuild library index error with 4.3 Beta 13 on OS X Lion ?
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Also wonder if excluding your Logos4 folder from Spotlight searching has any effect ?
Snow Leopard System Preferences => Spotlight
Personally excluding my Logos4 folder since Logos 4 Mac manages everything inside Logos4 folder.
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I'll give that a shot and see if it helps with anything. One thing that is interesting is in the console, the latest Indexer.log mentions that the problem could be tied to the Mono framework.
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Well, still having problems. It looked like it did a full index of everything without any issues, but when I opened it Logos4 again, it started indexing again. It looks like the Bible Index and the Personal Book Index are okay, but it shows this for the Library Index:
07/22/2011 18:51:34 | INFO | 3 | IndexerProgram | (Timed) Updating Library Index from Resource Manager.
07/22/2011 18:51:34 | INFO | 3 | LibraryIndex | Checking 0 resources that may have changed since they were last indexed.
07/22/2011 18:51:34 | INFO | 3 | LibraryIndex | 808 resources need to be indexed, and will be merged into an index of 0 resources.
07/22/2011 18:51:34 | INFO | 3 | LibraryIndex | Re-indexing because the existing index seems to have been corrupted.
07/22/2011 18:51:34 | INFO | 3 | LibraryIndex | Final count: 808 resources need to be indexed; no merge necessary.
So, it is indexing yet again. Not sure why it thinks the LIbrary Index is corrupt, but I can say that I manually told Logos to create a brand new index before it started and looking at the log (which keeps getting over-written, which seems counterproductive) it said it had completed indexing. It was the first time it got done all the way through, but it still thought the Library Index was corrupt, so here we go again.
Any new thoughts?
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Matt,
Sincere apologies for all the trouble you seem to be having.
![:\](https://community.logos.com/resources/emoji/confused.png ":\")
I will make a case for you and send your latest logs to the Development Department. If you want to post additional logs from this recent development, I will add those as well.0 -
Attached are the latest logs; I've also included some system crash logs that have been generated from Logos4 since the latest new install.
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Wonder if Indexer launches when Mac restarted ?
If so, one idea is restart Mac (and disconnect Time Machine external drive), watch for blue icon (and not launch Logos 4 Mac). After blue icon disappears, check Indexer.log file => if another crash, please reply with Indexer.log file, console messages (like to see from Logos Indexer start through crash), and crash report (if created). If using Time Machine, connect external drive.
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Not using Time Machine, so that isn't an issue. Since the latest OS and Logos4 install, the blue icon does seem to be appearing at login, so that issue seems to be resolved.
Believe it or not, but the latest index seems to have worked. After launching Logos4 a few times and rebooting a few times, it still seems okay. Not sure why all the sudden it is working, but it is. Here's the latest log.
Logos4 has since crashed once and every time it launches it launches in a small window. Not sure what that is all about.
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Matt Barker said:
Believe it or not, but the latest index seems to have worked. After launching Logos4 a few times and rebooting a few times, it still seems okay. Not sure why all the sudden it is working, but it is.
Indexer.log file looks normal; wonder about searching in Logos 4 Mac ?
Matt Barker said:Logos4 has since crashed once and every time it launches it launches in a small window.
Forum thread => GM: Window size has some window resizing ideas.
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And now that I've upgraded my library to Platinum and downloaded the latest resources, indexing problems have started again. Oh joy! Looks like it has been trying to index 488 new items - at one point it said it had completed the job. Only, the next time I started Logos, it started indexing them all over again.
I once again deleted all my indexes and had it start over. Now it looks like it will never finish. Annoyed, yet again. [:(]
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Wonder about Indexer.log contents ? Also wonder about Mac energy savings settings ? (can set computer to never sleep while monitor goes to sleep after # minutes) Likewise wonder about available disk space ?
Note: if using current stable Logos 4.3 SR-1 version, need to always enable logging to create Indexer.log file => http://wiki.logos.com/Diagnostic_Logging#Enable_Mac_logging_always
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Here's my latest logs. Some crash, some complete successfully, but they all start over again.
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Concur Logos 4.3 SR-1 running on OS X Lion 11.1 has many indexer issues: many error messages and some crashes.
One option is email to Logos Mac Support => http://www.logos.com/about/contact with reference to this thread; since running current stable version, also can call Logos Support.
Curious about amount of available disk space ? Scholar's Platinum needs many GB's of free disk space during indexing.
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Not a space issue; I am only using 70GB of a 240GB SSD hard drive. My problem is that I've had these indexing problems in both Snow Leopard and now Lion.
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Logos phone call support opens in 10 hours at 6 am Pacific Time on Monday.
Likewise wondering about indexing solution.
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Looks like once again, after numerous attempts at indexing (starting over from 0), it has finally finished and doesn't start all over again. I just wish that it would at least save the information on the books it has successfully indexed instead of starting from scratch.
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Apologies for numerous attempts needed to index; wonder what changed to allow indexing to complete ?
Observation: wish is normal Logos 4 operation; seldom need to completely rebuild indexes. When resource(s) are updated, Logos 4 indexes updated resources then merges indexes with previous indexing so Logos 4 has one set of indexes (merging index entries can take awhile).
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