BUG: Problems connecting with SongSelect

Thanks for the replies.

Chrome was my default browser, although Proclaim seems to be using IE in order to log in to SongSelect. I changed the default browser to IE and tried logging in and receive the same error message.

I am in the UK, but the SongSelect seems to use a generic website address (.com) so I cannot see why this would prevent me from linking the account through Proclaim when I can log into the website.

Has anyone else got this set up and working in the UK  (or at least outside of the States)?

David said:

Andy.  We have access to several machines.  At home I use Firefox on iMac and Tosh and Dell laptops, at church Dell laptop.  All well at the moment and I am in the UK.  David

Hi David,

Thanks again for the response.

I am just trying to troubleshoot in order to make sure I am doing this correctly. I would be very grateful if you could confirm whether you took these steps in order to successfully link to your SongSelect account. I am on a W7 PC, btw (so your experience with the Dell will be closer to mine),

1. I set up the basic SongSelect account (£30ish) through the CCLI;

2. I then set up a User ID and Password;

3. I validated my User details with SongSelect (via the email) and checked that my User details were correct by successfully logging back into SongSelect;

4. I then entered my SongSelect User ID into the field marked 'Username' in the IE pop-up activated through the link account tool within Proclaim;

5. I then entered my  SongSelect Password into the field marked 'Password' in the IE pop-up activated through the link account tool within Proclaim.

I am sorry to bombard you with questions, but I also wondered whether you were able to confirm the following:

1. Does your SongSelect User ID and Password have capitalisation? I have read on another thread that there are issues with SongSelect in recognising case sensitive passwords. I have now set up a second SongSelect account which does not use capitalisation, but am experiencing the same disappointing results. I presume your User ID and password is alpha numeric (as stipulated by SongSelect).

2. When you accessed the account tool, did the pop-up activate through IE or your default browser (which I understand to be Firefox)? My default browser was Chrome, but I have since tried resetting this to IE and, latterly, Firefox to the same results.

Apologies for the list of questions, I am exceedingly grateful for any information you are able to provide.

Andy

Just to update.

As suggested above, the problem was with SongSelect, not Proclaim.

After emailing CCLI, they fixed the problem and I am now able to link accounts.

The integration is very welcome and seems to be well executed (from a quick playaround).

Andy