iOS 5 Dumps Downloaded Books
Like many I jumped on the iOS 5 as soon as it was released. I am updating my iPhone now, but on my iPad the update erased all of my downloaded books despite the fact that iTunes says that the apps are being restored. The Logos app is here and working by I lost my downloaded books.
Anyone else seeing this?
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Yes....I also lost the entire library unless I am not allowing enough time to load.
running Logos Bible Software 6.0a: Collector's Edition on HP e9220y (AMD Phenom II X4 2.60GHz 8.00GB 64-bit Win 7 Pro SP1) & iPad (mini) apps.
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Perhaps we did not allow enough time? I now see the library and what I was reading. I'mnot sure yet about the downloaded books.
running Logos Bible Software 6.0a: Collector's Edition on HP e9220y (AMD Phenom II X4 2.60GHz 8.00GB 64-bit Win 7 Pro SP1) & iPad (mini) apps.
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I lost my downloaded books too.I spent two hours re-downloaded my books, same thing happened the last time around.
It is still beyond my why Logos does not save our downloaded books list as part of our profile and even allow us to mark books from download fromthe Desktop app.
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Worse than that is that Apple doesn't allow you to back up the downloaded books.
I don't blame Logos. This is Apple's doing.
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I blame Logos,
I also have an app from a competitor that is named after an oil producing tree. I did not have to re-download books or even sign up, I just opened the app and everything was there. I would not mind if Logos' app had to re-download the books, I just don't want to spend two hours doing it manually everything I re-install the app or upgrade the OS. It is not fun at all when you have thousands of books. This is why I did not even bother doing it with my android app.
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All I see when I open the Logos app is, on the home screen, Find nearby presentations, and Vyrso is here. Nothing else. Library..nothing. I did get a message first thing that said it couldn't download the book, but I'd not asked for any specific book. How the heck do I get my Logos back on my phone. never mind downloaded books. I have no library period. Been sitting here a LONG time and still nothing. I don't even know where to go to begin downloading anything. This is ridiculous. I'm planning to buy the new 4S later this week. Guess I'd best forget having Logos on this phone til I can go get the new one Friday, and then forget it too?
I deleted the app and re-downloaded it. Now it won't let me log on. Says invalid username and password. username is email and I've got that right and I know I've got the password right too, but it won't take it. However, NOW, I have a free books. But none of my library. This is frustrating.
April
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I also get no library, nothing but a revolving circle. please help!
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Same as others, no library..... Hope someone has a fix soon....
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I can't see my library on my iPad but I haven't upgraded it to IOS5 so - at least - part of the problem may be done to a server issue at Logos.
Graham
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Same for me: no Library at all, but titles still show under recent. I am on an iPad1 and still iOS 4.x, so this is about Logos 1.8.1 and NOT about iOS 5!
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I am on an iPad1 and still iOS 4.x, so this is about Logos 1.8.1 and NOT about iOS 5!
I had this problem before upgrading to Logos 1.8.1 so think it's a wider issue and must - as far as I can see - be related to an issue with the Logos servers that support the iPad environment or connectivity to them.
Graham
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Graham, Yes - not iOS 5 or Logos 1.8.1 then! After seeing all the other forum threads about login issues, I turned off networking on my iPad. In Offline Mode, my Library is back, and I can see and use all 500 or so titles I have offline. I'm writing these notes in the hope they might be useful to others, until the server issues are resolved. I guess I will go without Logos or iOS 5 upgrade until this gets fixed soon. Until then, I can keep what still works.
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Same problem...Upgrade my iPhone to iOS5 and now my Logos library is empty! Tried restarting the phone and that didn't work. I then deleted Logos and reinstalled it and now it says "Sign in Failed. Invalid username or password" yet I know they're correct.
Anyone figure out a fix yet?
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Weird...now I can't log onto Logos with my Mac either! What's up with that?
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So with Logos servers back up and working can anyone who has done the IOS5 upgrade comment on whether Logos downloaded books were actually lost?
Thanks, Graham
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So with Logos servers back up and working can anyone who has done the IOS5 upgrade comment on whether Logos downloaded books were actually lost?
Graham - Indeed, there seems to be a problem with how Logos stores resources on the mobile app. This is completely unrelated to the downed servers last night. I updated my iPad yesterday and lost my downloaded resources.
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Graham--I had started this forum for the very reason of addressing the downloaded books issue. The problem with the library and servers is a whole other issue, but, as is often the case, forums can go astray from the original subject.
As alabama24 mentioned, it seems the problem in Logos is with how the resources are stored on the device. I have a pdf reader with several Greek language files and other miscellaneous stuff stored in it. With the iOS 5 update it was all still there. I don't know what the fix will be, but it obviously seems that this is not an isolated incident. I am just thankful I had not downloaded multitudes of books as others. I remember one person talking about how they spent hours downloading the entire available library. I do hope they see this before updating!
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I finally gave up last night after couldn't use the pc version either. It didn't accept my password. Appears that it was indeed a server issue ans this morning, all programs load and libraries show. Don't see indicator that books are downloaded, so will probably have to do that, but I can do that as needed.
April
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Hi everybody,
I unfortunately upgraded to IOS5 before reading these posts...
All my downloaded books (approximately 1600) are lost...
Hours of downloading for nothing...
I'm a bit sad as you can imagine...
Would it not be great to have an option to download more then one book at the time?
For example, make a selection of books and choose "download selection"...?Hope this option will be coming available soon.
I think it would benefit a lot of people.Anyone agree?
Greetings from the Netherlands,
Stephan de Wit
www.logos.nl
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I don't entirely hold Logos unresponsible. They should know what you have downloaded somehow.
But I find Apple far more irresponsible. There is no excuse for not being able to backup every last byte on the device, be it iPad or iPhone.
I repeat, no excuse!
Would you tolerate a backup system/process of your desktop or laptop if that system/process left out anything? I don't think so. If you do, you should not.
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Hmmm. I believe that I will pass on iOS5 until there is a solution to this. I have over 2,000 books on my iPad and do not have time to redownload everything.
What about Preseus and the Civil War Collection? How do you get that back? Is it even available for download?
Logos does need to find a solution that will automaticily download books so that one does not have to download 2,000 books individually. This is rediculous! I have already had to do it more than once in the past.
"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley0 -
Can "not" statements be applied in library searches? For example, I would like to scroll the iPad library without the Perseus books, which are so numerous that scrolling the library takes hours just to get through the alphbetical "A" listing. If the answer is yes, is there a guide for the library search function somewhere that might show other search syntax options, such as search criteria concantentation? That would alleviate some of the frustration with having to redownload everything. If not, take this a plea for more robust library search functions Logos.
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I agree with the sentiments expressed in this topic. Very disappointing. This is the third occasion when I have lost all my Logos downloaded books. This also happened this time with my material from one of the other major Bible programs but they provide the facility to download in one go all the books held on computer by wi-fi which is very straightforward.
Andrew Chuter
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Apple gives us several options for storing data in iOS applications: documents, application data, caches and temporary. Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes.
iOS 5 is the first version I'm aware of that required a full reinstall. All previous versions have been upgradable, leaving all app data in place. Developers were not given notice that iOS 5 would be different. Had we known, we could have accelerated our plans to make bulk downloading and/or redownloading easier.
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Thanks Dave for the response. My apologies for the accusative tone the discussion took. I was just wondering why it happened and if it had a fix. Go figure that Apple changed things at the last moment. They did that with Lion and Microsoft did that with win 7. Too bad for the developers I guess. Thanks again for your work and I look forward to having a better download feature in the future. Love the app!
Ben
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Thanks Dave. It's awesome to understand things, but I've got one more question. Are they really thinking about adding a bulk download option? That would be awesome in my opinion.
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Are they really thinking about adding a bulk download option?
Jason - First, welcome to the forums!
To answer your question... According to his bio, Dave is the "Mobile software development lead for Logos Bible Software." So I think you can trust his comments. [;)]
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Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes
I'm glad you did this, though understand the frustration of users with several hundred books to download. But It really would make sense if we could just tag books to be downloaded with a mobile-download tag - and if we downloaded those books manually, the app could add the tag for us. That way if this sort of thing happens again, we don't have to select the books for download again, they can re-download automatically. It would also mean that within our desktop app we could choose which books would download.
My iCloud backup clogged up completely because other apps aren't following these guidelines. One of my apps uploaded 2.9Gb to iCloud, and OliveTree's BibleReader uploaded nearly 800Mb. I've had to turn backup off for these and other apps.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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