Audio Lag When Playing Videos

We have experienced a problem with the audio lagging behind the video in on two separate occasions with two different videos. The situation improves if we delete the item from proclaim and re-insert it into the set, but the audio still lags behind the video. Are there any solutions for this?

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Hunter Clagett

Does the audio lag when you play the videos directly from your hard drive?

Try uploading the videos as local files only as a test.

Thanks,

Daniel Rodriguez

https://community.logos.com/discussion/comment/363935#Comment_363935

Hi I have the same problem the whole video is lagging and music doesnt sound right and I upload files as local files

Hunter Clagett

https://community.logos.com/discussion/comment/438012#Comment_438012

Hi I have the same problem the whole video is lagging and music doesnt sound right and I upload files as local files

Does the video play normally if you play it directly from the file using Windows Media Player (Windows) or Quicktime (Mac)?

Thanks,

James Horn

https://community.logos.com/discussion/comment/438730#Comment_438730

I have the same problem, and yes it works fine in Windows Media Player and I only play it local.

Spencer McKimson

https://community.logos.com/discussion/comment/632137#Comment_632137

Does this issue also happen when playing pro media videos? This would narrow down the issue a little bit more.