"Crash" using beta "Faithlife" resources

SteveF

Do not know if this is a "beta" issue or a "Faithlife" resource issue.

Had a number of "Faithlife" resources open.

Was in Faithlife Videos.

Clicked on "Sardis GymTime-Lapse" = "Logos Bible Software has stopped working"

These logs zipped with error message still on screen.

[There had been message of an indexer error at an earlier start-up--did not seem to make a difference].

0083.Logos4.zip

7457.Logos4Crash.zip

6371.Logos4Error.zip

0042.Logos4Indexer.zip

4657.Logos4IndexerCrash.zip

6330.Logos4IndexerError.zip

Thanks

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Lynden O. Williams

It is a Known fact that the video does crash L4, cannot remember if it crashes the faithlife app.

SteveF

https://community.logos.com/discussion/comment/364041#Comment_364041

It is a Known fact that the video does crash L4, cannot remember if it crashes the faithlife app.

OK, thanks Lynden. I had hoped the latest beta release had solved that issue.

Mark Smith

https://community.logos.com/discussion/comment/364041#Comment_364041

It is a Known fact that the video does crash L4, cannot remember if it crashes the faithlife app.

HMM. It was crashing Logos but I believe all that was taken care of before we got to RC1. I had trouble but it was corrected.

Steve, I am not having a problem with the video. How did you select the video? Are you using Logos 4.5b (4.52.0.2176)?

SteveF

https://community.logos.com/discussion/comment/364060#Comment_364060

How did you select the video? Are you using Logos 4.5b (4.52.0.2176)?

Hi Mark:

Yes, I am using that latest build.

I loaded the Faithlife Video resource in Logos 4. Opened its TOC and randomly started to choose videos by clicking on a title in the TOC.

The first two worked. This one labeled "Sardis-gym" etc did not.

At that warning window/crash I then got logs and quit trying.

I supose I should try again with the same video.

Thanks

[EDIT: just did same procedure--when I clicked on the FAithlife Videos, the resource immediately loaded to that same "Sardis-gym" video and played it fine. BUT when I clicked on a second video (Athens Agora) the whole program crashes again ie. "Logos has stopped working."

The only resource open is the Faithlife Bible Video]5315.Logos4Crash.zip

After closing the program:

6013.Logos4Crash (3).zip

I am thus assuming that this has nothing to do with beta but everything to do with videos?

[EDIT 2: Now I am really confused. I've re=loaded and successfully, at this point played 8 with no issues...]

Mark Smith

https://community.logos.com/discussion/comment/364200#Comment_364200

[EDIT 2: Now I am really confused. I've re=loaded and successfully, at this point played 8 with no issues...]

Maybe your computer is just getting tired of crashing so has given up??? Anyway, that is peculiar behavior. The developers can look at your log file and see if they can learn something from it.

Bradley Grainger (Logos)

Clicked on "Sardis GymTime-Lapse" = "Logos Bible Software has stopped working"

Sorry that the app crashed for you; we thought we had fixed all the issues with playing video during the beta.

This is a crash report I haven't seen before (thanks for posting it), so I've filed a new case for it.

SteveF

https://community.logos.com/discussion/comment/364523#Comment_364523

This is a crash report I haven't seen before (thanks for posting it), so I've filed a new case for it.

Thanks, Bradley:

I'm relieved it is not "just" me...

Thanks

SteveF

https://community.logos.com/discussion/comment/364371#Comment_364371

Maybe your computer is just getting tired of crashing so has given up???

Thanks Mark.

Yes, I did wonder!

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/364523#Comment_364523

This crash should be fixed in 4.5b SR-1 (which should be released early next week).