Bug: L4 4.0b latest Release not indexing

Lynden O. Williams
Lynden O. Williams MVP Posts: 9,020
edited November 2024 in English Forum

Came home and updated the latest books that Logos had downloaded. It was stuck on 99% for the longest. Finally, shut down the computer. 

Now when I start it up, the index crashes, and it has started indexing all over again.

5367.Logos4IndexerError.log

1256.Logos4IndexerCrash.txt

1524.Logos4.log

5381.Logos4Indexer.log

1856.awesomium.log

Mission: To serve God as He desires.

Comments

  • Mark Smith
    Mark Smith MVP Posts: 11,845

    Interesting.

    The log shows that a file (C:\Users\Family\AppData\Local\Logos4\Data\ma3hbap0.2ir\LibraryIndex\index-build.lxn) the Indexer needs access to is being used.

    Try opening up Task Manager, go to the Processes tab and be sure there are no instances of Logos4Indexer running. If you find any, end the process.

    Restart Logos with Task Manager open and see if you get two instances of the Indexer (I doubt you will, but don't have any other idea how that file would be being used).

    Pastor, North Park Baptist Church

    Bridgeport, CT USA

  • Lynden O. Williams
    Lynden O. Williams MVP Posts: 9,020

    Thanks Mark. I have shut it down, give the command to rebuild index, one hour later I cam back and it was finished, usually takes 4 hours or more. Started the software and same problem. Only one instance of anything resembling Logos is in the Process tab running.

    Fortunately, it does not stop the software from running. The index did crash, and I am getting the message that some results cannot be displayed, while the library is being indexed. Where is the index file located? I want to delete it and see what will happen. While I go to work, it can be working as well.

    Mission: To serve God as He desires.

  • Lynden O. Williams
    Lynden O. Williams MVP Posts: 9,020

    Mission: To serve God as He desires.

  • Keep Smiling 4 Jesus :)
    Keep Smiling 4 Jesus :) MVP Posts: 23,165

    Fortunately, it does not stop the software from running. The index did crash, and I am getting the message that some results cannot be displayed, while the library is being indexed. Where is the index file located? I want to delete it and see what will happen. While I go to work, it can be working as well.

    Logos 4 has a number of index files.  Curious if Logos4IndexerError.log file has more errors about unable to update locked file ? If so, wonder about restarting computer ?

    Keep Smiling [:)]

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,191

    Does the following file exist on disk? If so, can you delete it with Windows Explorer (while Logos isn't running)? If so, does that fix the crash?

    C:\Users\Family\AppData\Local\Logos4\Data\ma3hbap0.2ir\LibraryIndex\index-build.lxn

  • Lynden O. Williams
    Lynden O. Williams MVP Posts: 9,020

    Tech support had me delete several files and the problem continued to occur. Just saw your response, after I did an uninstall. It is now preparing the library. Thanks Bradley.

    Mission: To serve God as He desires.