6165.ProclaimError.log
I have tried to add our Graceway media account to proclaim since beta. I keep holding off on subscribing to proclaim until it is fixed but it appears that not many people are reporting about it so I'm uploading my error reports here in hopes that this can get fixed for us. Whenever I attempt to add Graceway media through linked accounts; without fail it crashes to desktop. If I enter my password in wrong i does however tell me the password is wrong and does not crash. It only crashes if I get the password correct. Windows 7 64 bit and XPIt happens on 3 separate pc's. I have tried reinstalling.
1307.ProclaimError.log
5582.ProclaimCrash.txt
First, verify that you have the correct date and time listed in your operating system.
It seems unlikely that this would be off on all 3 of your PCs, but it's something to check.
Are you located within the US?
Thanks,
Date and times on all pcs are correct and are set automatically off of the Internet. I am located in Oregon.
Looks like Graceway is giving us invalid data (UserEndDate) when we try to verify your login credentials. I will follow up with them on Monday.
Any news on this?
I tried to follow up with you directly over email on Monday. Need to get the username you're using to try to log in to Graceway.
Username: nlfscappoose
Heard back from Graceway. Apparently there was an old inactivated account w/ the same username which had an invalid user end date. It has been renamed so please try to link your account again. Let us know how it goes.
PERFECT! Thank you so much. Mystery solved! Now I have to teach our AV team how to use proclaim.
I am having the same problem. Will you be able to assist me? username:chipperd
