My Ipad Logos is constantly crashing as it tries to sync
Since the last update my Ipad Logos is constantly crashing as it tries to sync. I then reopen Logos. The sync symbol comes up again. Then after about 30 minutes or so it crashes again. It has been doing this all day. Any suggestions? (I'm wondering if it has anything to do with the fact that I do highlight a lot on my windows Logos. I tend to keep all my notes even from different books in the default notes file.) Any suggestions?
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I think the problem began after the update on my Windows Logos so it would have been an update install from an earlier version. (But perhaps there is no connection between the Windows update and the problem with my iPad.)
I have begun to follow the app size to see if it grows. It seems to be stuck at 468 meg on the iPad even though the sync wheel is turning.0 -
I think the problem began after the update on my Windows Logos so it would have been an update install from an earlier version. (But perhaps there is no connection between the Windows update and the problem with my iPad.)
Probably no connection… but what I meant was did you install the mobile app fresh, or did you just update it via the app store?
I have begun to follow the app size to see if it grows. It seems to be stuck at 468 meg on the iPad even though the sync wheel is turning.
Keep an eye on it and see.
Do you know how large your note/highlight files are? How many books do you have downloaded? Is it crashing while using a certain resource?
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How do I find out how large my note/highlight files are? I would think they are very large though because all my notes/highlights go into just a few of them. Also, I believe I have about 12 books downloaded on my iPad.
Also, I'm not sure how I install the mobile app fresh - I just update it via the Apple store.
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How do I find out how large my note/highlight files are?
The best way would be to find them in on your computer. Are you on Mac or PC?
I would think they are very large though because all my notes/highlights go into just a few of them.
There are two issues: having individually large note documents and having collectively large note documents.
Also, I'm not sure how I install the mobile app fresh - I just update it via the Apple store.
If you delete the app from your device, it will delete all of your user data. By downloading it again from the app store, you are doing a fresh install. NOTE: you will lose your downloaded resources. Since you only have 12, that should not be a big deal. I would really recommend that you do this. The app may ask if you want to redownload previously downloaded resources… I would tell it NO. This would provide one way of seeing how large your note files are. [Subtract the final app size after syncing stops from the app size itself.]
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Thank you for the helpful info. For some reason the sync has completed and it has not crashed. If the problem starts up again, I'll delete the app and do a fresh install. Thanks again.
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I spoke too soon. The iPad app was crashing again this morning as it tried to sync. I have deleted the app and have done a fresh install. Before the crash the size of the iPad app was 468 MB. After the fresh install it is now 88 MB.
I'm wondering if my note files for my highlighting have gotten too large and this is causing the problems in the syncing of my windows Logos and iPad Logos. Right now all of my highlights from all of my books go into basically one note file - and I do a lot of highlights. But I don't want to have a separate note file for each of the different books that I highlight as that would be too many note files. Any suggestions? Lastly, I'm not quite sure how to make my highlights on the windows Logos go into a different note file.
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I have deleted the app and have done a fresh install. Before the crash the size of the iPad app was 468 MB. After the fresh install it is now 88 MB.
Has it stopped syncing?
But I don't want to have a separate note file for each of the different books that I highlight as that would be too many note files. Any suggestions?
I don't know if the issue is how large the single file is… although it could be. Personally, I have lobbied for Logos to create resource (book) specific note files which operate "behind the scenes" unless needed.
Lastly, I'm not quite sure how to make my highlights on the windows Logos go into a different note file.
Right click on a highlighting palette. This will give you the option to:
- Continue saving the highlights in a "palette specific" note file.
- Choose another file to save to
- Choose to save in most-recent note file.
For what its worth… I do create a note file for every book. I open the note file when I begin reading a book and since it was the "most recent" note file, all my highlights for that book go into that file. I chose to use this system when I was beta testing 2.x builds. I spent MANY hours moving notes from the pallet specific note file to new, resource specific ones. This did stop the crashing for me… Based upon your other posts, I don't know if I would suggest all that trouble just yet.
Can you open the note file and pretend to print? I am interested to know how many pages your pallet specific note file would take.
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I think I found out the culprit. My sold colors highlighting note file is 1135 pages long! I suppose I should go to specific note files for each specific book. Is that what you recommend?
Also, what then would be the easist way to move the notes from the pallet specific note file to new resource specific note files. Maybe I should just delete this huge note file and count my losses.
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I think I found out the culprit. My sold colors highlighting note file is 1135 pages long!
Gulp. Yep, I think that's it.
I suppose I should go to specific note files for each specific book. Is that what you recommend?
Maybe I should just delete this huge note file and count my losses.
I am reluctant to advise you to do this just yet, although that may be the best route in the end. Let's see if we can get some response from Logos before you take that drastic measure.
Also, what then would be the easist way to move the notes from the pallet specific note file to new resource specific note files.
I assume you mean to ask about changing your strategy… I think it would really be impossible for you to move that many notes to individual note files at this point…
As for a strategy… I have created a new note file for each book (I create them as needed). To make this system work, I switch the behavior of the palette so that the highlight notes go into the last used note file. I call this "sticky." This behavior is great when you are highlighting through ONE book at a time. You simply set the note document when you start reading and then highlight away. If you are reading more than one book at a time, you must remember to change the note file back when you make the first highlight in the new book.
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Okay. Thank you. I'll wait to first hear from Logos.
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I think I found out the culprit. My sold colors highlighting note file is 1135 pages long! I suppose I should go to specific note files for each specific book. Is that what you recommend?
Also, what then would be the easist way to move the notes from the pallet specific note file to new resource specific note files. Maybe I should just delete this huge note file and count my losses.
Hi David,
As Alabama mentions, it's generally not a good idea to keep everything in one note file. When you say your note file his 1135 pages long, how are you determining the length? Also, it would be helpful to know the size of your notes.db file. Thanks!
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Also, it would be helpful to know the size of your notes.db file.
David - Let me walk you through getting your notes.db file. First, you will need to access you Mac OS Library. In 10.7 & 10.8, this is hidden. To view it, open a finder window. Go to the GO menu and press and hold the option key. This will reveal your library. You will need to navigate to the Notes folder by using the path I have given you below. NOTE: one folder will be a randomly generated name, but it should be obvious. Let me know if you have any troubles with finding it.
Library | Application Support | Logos4 | Documents | RANDOM | Documents | Notes | notes.db
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Thank you for your input and help. I have a Windows based Logos (and the iPad app). Can you help me using that system?
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Thank you for your input and help. I have a Windows based Logos (and the iPad app). Can you help me using that system?
Sorry, no. Windows is like Greek to me. [:P]
I have to run, but if no one responds to you, try posting in the windows forum, or take a look in the wiki.
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Hi David - the default location on Vista and Windows 7 is:
C:\Users\[Your user name]\AppData\Local\Logos4\Documents\[Random Logos]\Documents\Notes
The two fields in bold are your user name, and the random string Logos generates when it installs on your system. Both should be obvious if you navigate through Windows Explorer.
Running Logos 6 Platinum and Logos Now on Surface Pro 4, 8 GB RAM, 256GB SSD, i5
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Here is what I found regarding my note files:
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As Alabama mentions, it's generally not a good idea to keep everything in one note file.
Kevin - I agree, but you might want to tell management and the developers that… the default is set up that way!
Hi Alabama,
Yes, what you say is true, but management and development designed it that way for a reason.
For example, by default MS Word saves every document to the users's Documents directory - even if they don't want it there. It's up to the user to change the location as needed and it's not Word's responsibility to second guess the user. Similarly, Logos gives you the choice of which Note Document you want to save your Notes in, but maybe it isn't as obvious as it should be or the usability flow could be better.
If by default the Logos app asked every time (for every note created) which note document the user wanted to store their note in, it would indeed solve this problem by forcing the user to choose a specific note document every single time. However, I can already envision the usability complaints, as in "BUG: Logos used to remember my note document but now I'm forced to select it every single time I create a note!"
In the end, we don't want the application to get in the way of productivity but we can probably do a better job of explaining best practices. Most people know the concept of categorizing files in different folders so they (or others) can easily access them in the future, but "Note Document" and "Note" doesn't exactly translate to "Folder" and "File" - even though it's the same concept.
I'll broach the topic with Dev. As always, thanks!
-kevin
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If by default the Logos app asked every time (for every note created) which note document the user wanted to store their note in, it would indeed solve this problem by forcing the user to choose a specific note document every single time. However, I can already envision the usability complaints, as in "BUG: Logos used to remember my note document but now I'm forced to select it every single time I create a note!"
Agreed! In the early days of version 2.x, I lobbied for "sticky" or what is now "most recent note document" to be added. What would be even better, in my opinion, is if a resource specific note file could be created for each resource and allow that to be set as the default. I would want those note files hidden away from other note files, but accessible when needed.
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Here is what I found regarding my note files:
Thanks David,
Looking at the size of your notes.db I would not have expected a sync problem, but based on your experience it appears if the content of a single note document gets too large it crashes Logos on iOS. I will be testing this issue in the next couple of weeks.
At this point I would suggest splitting your notes into multiple note documents, and in the future try to make it a habit to categorize your notes into appropriately named note documents.
I apologize for the trouble!
-kevin
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Agreed! In the early days of version 2.x, I lobbied for "sticky" or what is now "most recent note document" to be added. What would be even better, in my opinion, is if a resource specific note file could be created for each resource and allow that to be set as the default. I would want those note files hidden away from other note files, but accessible when needed.
Your suggestion is intriguing and makes a lot of sense. On the other hand, note documents - if viewed as topical repositories combining notes from any/every resource that might add to the topic at hand - can as a result bring together like information from a great many resources. I admire the concept of gathering specific information on a topic from myriad resources into a a single place.
However, I admit I'm clearly biased since I think of note documents more as folders that hold the notes I want them to, regardless of which resource the notes came from.
-kevin
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Your suggestion is intriguing and makes a lot of sense. On the other hand, note documents - if viewed as topical repositories combining notes from any/every resource that might add to the topic at hand - can as a result bring together like information from a great many resources. I admire the concept of gathering specific information on a topic from myriad resources into a a single place.
I agree… but:
I believe that most people don't highlight thematically, but rather they highlight a book. The "Highlights = Notes" is VERY confusing for most users. Take the confusion surrounding the note title line in the note documents, for example. There is quite a following of users who are upset that L4 doesn't mimic the mobile app's behavior of including the entire quote in the title line. [This is, of course, 1) a bug and/or 2) limitation of the mobile app or hardware and/or 3 lack of consistency on Logos part]. They don't understand that the quote, truncated from the highlight when performed in L4, is just the generated title of the note. Highlight notes are BLANK by default until the user adds some content… but I digress.
The reason I suggest that Logos create resource specific note files for highlights is to
- Simplify the process of highlighting for the vast majority of users.
- Create smaller note files to (hopefully) eliminate some of the large note file issues
- Allow a user (in the future) to easily share all the highlights from a resource with another user.
I don't really want the note feature to change, I just want this added on top (and made the default). I fully agree with you about the usefulness of the note files the way they are set up currently. I am currently too afraid to experiment much with thematic note documents because I am worried about cluttering up my system. If my "resource specific" note files were hidden away somewhere, it would give me much more freedom.
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