Crash on Beta 3 startup - without handouts

George W Raduano

The Beta was functioning perfectly for me until a few hours ago. I have never created handouts.

I did, download a new book, Center Church (Keller) and Logos ran the indexer. On subsequent startups, it crashed.

I am able to run Logos without syncing.

Thanks,

George

2705.Logging 2.zip

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Comments

JT (alabama24)

George - It looks like you will need to enable logging. Your logs are old, and don't include the most important one.

http://wiki.logos.com/Diagnostic_Logging

George W Raduano

https://community.logos.com/discussion/comment/401865#Comment_401865

Sorry. Here are the new logs.

Additionally, I rebuilt the index overnight which has not resolved the crash.

I did find it interesting that there was a message during the indexing that the files were being indexed for the first time.

Thanks,
George

0576.Logging 3.zip

JT (alabama24)

https://community.logos.com/discussion/comment/401966#Comment_401966

George - Do you open to the homepage or to a layout? Have you tried opening to a blank layout? Immediately upon starting Logos, press and hold the command key. This will bring up the log in screen. Check the box to open to a blank layout. See what happens.

I <kind of> know how to read log files. I saw some things relating to the homepage… There are a number of other users having issues with the homepage (including myself).

George W Raduano

https://community.logos.com/discussion/comment/401974#Comment_401974

I am able to use the command key to open to a blank layout.

JT (alabama24)

https://community.logos.com/discussion/comment/401976#Comment_401976

Are things up and running other than the homepage?

George W Raduano

https://community.logos.com/discussion/comment/401984#Comment_401984

Correct.

George W Raduano

https://community.logos.com/discussion/comment/401986#Comment_401986

I am able to use Logos with a blank layout and syncing operational.

JT (alabama24)

https://community.logos.com/discussion/comment/401994#Comment_401994

I am able to use Logos with a blank layout and syncing operational.

As long as things are working (with the exception of the homepage), I will rejoice with you! Hopefully Logos can fix this issue soon...

Tonya J Ross

It looks like this issue is being experienced by several users. I will pass your logs on to Development for investigation.

Jim Erwin

https://community.logos.com/discussion/comment/402110#Comment_402110

Yes. I am also experiencing the same problem. I hope they get this fixed soon. Then I can go back to a stable release and stay there.

Jeff Terrell

https://community.logos.com/discussion/comment/402190#Comment_402190

Getting the same issue here. Not planning on posting logs as it looks like it is a known issue. Just wanted to add another user experiencing the same issues with the hopes a resolution will be released soon.

Thanks!

JT (alabama24)

https://community.logos.com/discussion/comment/402359#Comment_402359

Not planning on posting logs as it looks like it is a known issue.

Jeff - Unless you know how to read logs and have done so with your own, how do you know that it is the same issue? [;)]

FWIW - I <kind of> know how to read logs... (like my 1st grader can "read" a book). I thought I might have been experiencing a similar issue to other users, but after corresponding with a QA tech, it was found that I had discovered a completely unrelated bug.

There are many reasons the app can crash... your issue may be completely unrelated.

Jeff Terrell

https://community.logos.com/discussion/comment/402364#Comment_402364

Good point...honestly, I have read so many instances of crashes re: B 3 that I assumed this was a version-wide issue Logos is working on.

I'll have to search the threads to refresh my memory on how to post my crash log.

Just was getting frustrated with the frequent crashes and didn't want to reinvent the wheel if this was already being fixed. I'll post my log once I remember how to do that.

Thanks.

Jeff Terrell

https://community.logos.com/discussion/comment/402364#Comment_402364

Here is my log file...please advise if I should create a new post. Thanks!

7624.Logging.zip

George W Raduano

https://community.logos.com/discussion/comment/402765#Comment_402765

Good News!!!

After downloading an update for some resources and the subsequent, indexing - all systems are go!

The homepage is operational again.

Brisa Davis

https://community.logos.com/discussion/comment/402950#Comment_402950

Responded here: http://community.logos.com/forums/p/55630/403253.aspx#403253