Highlithing/Notes Issues

Hi, I recently upgraded to L5 from L4 but I dragged a problem that refuses to go away. I have lots of notes on my computer (plenty of memory, 1T hard drive and 8GB of ram) yet, when I begin to highlight a verse with colors, the integrity of the entire software begins to falter, to the point that it affects the entire computer (Word, e-mail, web in the sense that I cannot highlight anything without having the same issue). This has been going on for a few years now. I had other computers in the past and all of them carried the same problem (so the issue is with Logos)

Issue at hand:

1. Sometimes (not all the time) when I create a blank note, and before I write my thoughts, I get duplicates notes(which forces me to delete the extra one).

2. Sometimes, when highlighting a verse in order to color it, it won't hold. What I need to do is to repeat the process 5-10 times until it finally the verse is highlighted. Then I proceed to write my note (this issue is dragged to Word to when I use it)

3. When I highlight a verse or a word, and I'm ready to add a note to a book (my notes are called "gleanings of the particular book I'm reading) the entire page begin to shake. This forces me to close the page and open it again until the shaking stops.

I had lots and lots of highlighting that I created on my own from google images using pictures (e.g. the picture of a tabernacle that I used to highlight over the word "covenant." The picture of a a divine lion to highlight over the word "Lord" in the NT, etc)...

These highlightings were applied to my favorite bible only. I also used underlines (green, blue, double, with label texts at the bottom to emphasize the meaning, etc), but the more I created new pictures, the worse the program responded. So, based on that I began to delete all my work until there was nothing left except my notes.

Previously, I had copied and pasted notes from other Bible Softwares into Logos. I thought that might be the problem, so I proceeded to deleted all of them thinking that this "crossover" might have compromised the integrity of L5 (and L4 before), but it did nothing to make it better.

As of right now, the program looks "good" (as long as I don't add any highlights), but it still has some "leftovers" that tells me this thing is not going away just by removing all my highlights.

Finally, after I deleted all my highlights and had the program to the level of "normal", I tried something new. I began to highlight all the words of God in the OT in red to see what would happen. After a while the entire thing began to "crumble" again. So, I deleted the whole thing from my documents in one stroke... So, I'm back where I started from.

Apparently I'm stuck. I called Logos once but all they did was to delet as much highlighing that I allowed them to, but there was no help at all. By the way, I only have one computer in the house and one iPad.

Any suggestions how to fix this monster? It is really taking away from the fun of doing a serious bible study because I don't want to do without my highlights.

I would appreciate if some of you had similart problems and how you went about it.

Thanks guys. I treasure your knowledge and your help...

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Comments

Fred Chapman

I have not had the problems you describe. I noted that you posted a similar problem here http://community.logos.com/forums/p/47904/355750.aspx#355750 back in April. A Logos employee suggested it may be a video card issue (something I was thinking as I read your post this morning. He also suggested you contact them by phone.

Did you ever address the possibility of a video card issue? Did you contact Logos? If so, what did they tell you?

Joseph Luna

https://community.logos.com/discussion/comment/438493#Comment_438493

Hi Fred. Thank you for responding. This is my 3rd computer that I own. The issue has carried on for a couple of years now, so I don't think it can be a video card issue. Previosly, I had a Mac (8 GB of Ram) which froze the moment I started Logos. It simply refused to work, so I sold it. The person I sold it to loves her computer and never had an issue with it (she doesn't own Logos).

Once I removed Logos from my computer and did without it for a little while. When I did this, I found no issues at all. It worked flawlessly. So, without a doubt, the issue at hand is the Logos software.

Is there anyone specific that you know that I could talk to? It would have to be a dedicated person that will take the time to look at this issue and come up with a viable solution.

thanks again Fred!

Fred Chapman

https://community.logos.com/discussion/comment/438500#Comment_438500

Different programs can play differently with video cards and other hardware. The fact that it has gone on for a couple of years, through several different versions of Logos indicates to me that it is a computer issue and not a Logos issue. Perhaps it is hardware, or perhaps it is a driver or windows settings issue.

I would suggest calling the number the Logos employee (I think it was Tommy Ball) orginally posted in April and see if they can help diagnose the problem. If it is a Logos issue, I'm sure that can identify it and solve the problem. If it is a hardware issue they can probably determine that and point you in the right direction to fix it.

Joseph Luna

https://community.logos.com/discussion/comment/438514#Comment_438514

I find hard to believe that 3 different new computers at three different times appear to have exactly the same hardware problem.

I had Dell and a MacPro. Now I own a HP laptop, yet all three were plagued by the exact same issue, but when I removed Logos from it, they all worked fine. Actually, my daughter has the Dell I gave her and my friend has the Mac I sold her, and neither one have any known issues.

Fred Chapman

https://community.logos.com/discussion/comment/438527#Comment_438527

My suggestion would be to contact Logos as Tommy originally advised and see if they can help you. I have run L4 and L5 on 4 different computers over the years and have not experienced what you describe. I currently run it on 2 different machines.