Anyone else having difficulty logging in? First it timed out trying to log in, now it's stuck on syncing. Logs show various timeouts trying to connect with http://proclaimservices.logos.com/etc/etc
A cautionary tale about the cloud. Service starts in 30 minutes, still unable to sync and get the presentation.
I think I've seen others ask this, but is there a way to download the presentation from one computer to load on another? Not a perfect system, but a good backup in situations like this so the presentation I built doesn't just go out the window leaving us with nothing.
Same issue here!! in service now
This is not working for me either. It's server side, I am unable to log in to the service. I am unable to download content. I am unable to sync slides at all.
I'm sorry you're experiencing issues. I have alerted the Proclaim team, and I am investigating what/if any server performance issues may be going on.
Seems to be working now, but there's no if about earlier - definite issues. Couldn't connect at church nor at home. One place is a PC on one ISP, the other is a Mac on a different ISP. Computer/ISP were not the issue.
You're absolutely right. I found what appears to be the issue, and applied a fix for it around 10:30AM Pacific Time. Everything looks okay right now. Sorry again for your trouble.
Thanks for the fix. Are there any plans for an import/export feature in case things like this happen? Makes one a little skittish to have to rely on always available servers without a plan B just in case.
Yep. Same problem here this morning and a noon Pacific time fix does work for a Central time zone church. We're done. Thanks for the ride but it's time to step up to reliable software.
Same happened to me. I could not sync, so I had to take the computer from my office (the desktop in which I do the proclaim) and hook it up to our projector system.
If there is EVER a time Proclaim should not go down, it's Sunday morning. There should be a hotline or something we can call if this ever happens again.
Sorry for your experience Sunday. We identified the problem as Richard mentioned above, and this should not happen again.
Understood, but there are a million ways for servers to go down or be inaccessible. Are there any plans for import/export or save/load functionality? I love the cloud, but for something like this, relying entirely on the cloud is not necessarily wise.
We are watching all aspects and have now fixed the issue from this Sunday. Anytime a presentation is opened on a machine it is saved locally and doesn't need to sync to open - so opening it on the presenting machine prior to Sunday will help you save it sooner. However, the issues we've addressed will solve the problem you ran into. We are not planning for any import/export features for presentation.
It happened again. As I posted earlier: There should be a hotline or something we can call if this ever happens again. Still no phone number posted...
Here also again Please help in service now
Same here, no sync available. it's a blessing we have this morning's version on the presentation PC, I will be taking the Powerpoint on a pen drive to the church as well as using the same songs from this morning for this evening service. As an IT professional, leaving no plan B is precarious for a product like Proclaim depending on the Cloud.
Would this cause signals and the mobile app to not function?
Is everything dependent on Proclaim's servers??
Would this cause signals and the mobile app to not function? Is everything dependent on Proclaim's servers??
George,
I think so, yes. Users following on mobile devices have to be able to connect to the server to get the presentation data. Cloud goes down, it all goes down.
