Attached are my log files.
2604.ProclaimError.log1781.Proclaim.log
Sometimes I can continue to hit "retry" and it will eventually work. Not sure what's going on. Thanks for your help!
Try the solutions posted in our article here: https://www.logos.com/support/logos5/unable-to-connect
The article refers to Logos instead of Proclaim, but the solution steps are the same for both applications.
Hunter, please read the title of the post. It has nothing to do with loading the program or connecting to the Proclaim servers. I can not upload videos or PowerPoints or other media without it uploading to 99% then failing. Once I hit "retry" a couple of times on the error message, it seems to work. I really think this is an issue with the multi-part uploads that Proclaim does. According to my log files, it's not receiving a response back from the proclaim servers. (As best I can tell...)
Yes, I was aware of the nature of the problem you were seeing. From the logs you posted it appears your requests are occasionally timing out, which is most often caused by a connectivity issue.
Ok. I understand. However, this happens every time I upload. I can download, go on air and everything else without problem. It makes no sense to me.
Did the instructions I posted help resolve the issue?
Not that I'm aware of. I'm directly across the hall from the router and have an excellent signal. I haven't tried plugging directly into the box. None of the other suggestions apply in my case.
I'd be sure to try Step 5 on that page. That might easily resolve this problem.
