One desktop not syncing
I have a laptop and desktop, side by side today, the desktop syncs fine, the laptop has had the yellow triangle all day. I have stopped and restarted Logos several times; it has successfully logged me in, downloaded new resource, yet no sync. I have attached its log files, does anyone have an idea? Thanks!
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We're investigating this issue. It should only be affecting the sync of Library Catalog information (e.g., tags, ratings, custom titles, etc.). All other information should be syncing correctly.
I think you are correct Bradley! I did see earlier today that some tagging of stars I added did not go across to the other computer. Thanks for looking into this.
As an update, as of this morning, I still am not getting any Sync on my laptop - yellow triangle persists. I got some resource updates overnight as well, so it seems to confirm what Bradley suggested that it's only some things (like ratings, etc.)
Let me know if I need to post any additional logs or provide any other information, thanks.
Hi Bradley,
Do you have an update on this issue? I have about 42 tags I added in that did not sync before noticing this problem, which I intended to use. I am wondering if the update may be out "soon", or do I need to go to an alternate plan? (a) Type them in redundantly (prefer not to of course!) (b) Is there a way to overcome that it only happens on one installation (c) Is there a way to export/import the updates to the other computer?
Thanks - trying not to be impatient but as usual Murphy's Law strikes at an inappropriate time...
No, sorry, I don't. The most likely answer is that it will be fixed in 5.1, although it's possible that we could ship 5.0b SR-4 to address the problem.
The "nuclear" option would be to delete Logos5\Documents\(random)\LibraryCatalog\LibraryCatalogSync.db on the computer that is not syncing. This will permanently lose all unsynced data on that computer. However, sync for library catalog information (ratings, tags, titles, etc.) should start working again when the file is recreated.
Thanks Bradley, that gave me the courage to go the nuclear option. Luckily I sat my laptop by my desktop and I could look at all my changes carefully. Wow! I have a fast laptop and it took three hours to rebuild the Library Catalog! But all appears to be syncing correctly now, YAY!
One question - is there a risk the problem could resurface again, is there something to avoid doing? I don't know if the effort on your part was (a) stop the problem from occurring, (b) fixing the data to allow the syncing to work again, or both - and maybe a is easy to fix and b is not?
Thanks for your help!
I don't yet know what causes the problem, but it's likely that there's a bug somewhere that could cause this to happen again (until it's fixed). We will be working to identify the cause and fix the bug.
I have an update on this case. Thanks for your patience while we tracked this down.
This sync error is most commonly triggered by rating/tagging Personal Books (and most Galaxie resources, e.g., journals). We have deployed an update to the sync server that may resolve the sync error for some users. However, the final fix will require a new 4.6b/5.0b Service Release with some updated code. We are currently developing and testing this, and will announce on the forums when it is available.
The only workaround is to avoid rating/tagging personal books until the SR is released.