Baker New Testament Commentary Not Showing

I recently bought the baker New Testament commentary set by Hendriksen, in the Saturday sales, but I found that it isn't appearing in my library on iPad. Does anyone know why? It says it's available for mobile devices, or at least I'm fairly sure that's what it means on the product page... Help anyone?

Lawrence

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Graham Criddle

Hi Lawrence - and welcome to the forums

I can see this series on my iPad so they are certainly available there.

how long since you purchased them?

have you tried force-killing the app on the iPad and restarting it?

Graham

Mark Barnes

I recently bought the baker New Testament commentary set by Hendriksen, in the Saturday sales, but I found that it isn't appearing in my library on iPad. Does anyone know why? It says it's available for mobile devices, or at least I'm fairly sure that's what it means on the product page... Help anyone?

It is available on mobile devices, and it's appearing on mine. It sounds like the library catalogue is not updating for some reason. Assuming you're signed in correctly, you could try quitting the app with a long press in the taskbar, and restarting.

JT (alabama24)

Welcome to the forums, Lawrence. [:)]

Just to check... Have you filtered your library in any way? Is the search box in the library completely empty?

Lawrence Mason

https://community.logos.com/discussion/comment/490538#Comment_490538

Hey Mark,

I've had it for a few days now. I've tried force killing the app, I've also deleted the app and re downloaded it. Neither works...

Lawrence

Lawrence Mason

https://community.logos.com/discussion/comment/490608#Comment_490608

Hey Alabama24,

Nope. It's not filtered at all, nothing's typed in...

Lawrence

JT (alabama24)

https://community.logos.com/discussion/comment/490609#Comment_490609

Do you have the desktop app? If so, is it there? Is the resource available to you on biblia.com?

JT (alabama24)

https://community.logos.com/discussion/comment/490628#Comment_490628

I went to the product page to learn more about this set, and saw the following explanatory note:

Where I come from, we have a simpler way of distinguishing the "second person plural" from the "second person singular,"… We just us "Y'all." [:D]

Lawrence Mason

https://community.logos.com/discussion/comment/490628#Comment_490628

Nope. It's not on Biblia either. When I go to my account, the order shows up though, on logos.com. So I'm not sure what's going on...

Lawrence Mason

https://community.logos.com/discussion/comment/490628#Comment_490628

Also, yes, I do have the desktop app, but I'm actually away from home so I'm not able to check on there...

Mark Barnes

https://community.logos.com/discussion/comment/490650#Comment_490650

Nope. It's not on Biblia either. When I go to my account, the order shows up though, on logos.com. So I'm not sure what's going on...

If it's not on Biblia, you're going to need customer services to look into it for you.

Paul-C

https://community.logos.com/discussion/comment/490651#Comment_490651

Forgive me if this seems like a stupid question!

Are the log-in credentials you are using on your iOS device exactly the same ones as you are using to check your online account (which show the order has gone through)?

Lawrence Mason

https://community.logos.com/discussion/comment/490655#Comment_490655

Yep, exactly the same. I have every other order I've made on there, it's all as it should be...

JT (alabama24)

https://community.logos.com/discussion/comment/490669#Comment_490669

Yep, exactly the same. I have every other order I've made on there, it's all as it should be...

Mark is right… you will need to contact customer service. It's likely a small glitch on your account.

Mike

https://community.logos.com/discussion/comment/490669#Comment_490669

Hello Lawrence,

I apologize for the confusion. I think we may have provided some misinformation. I will email you with the details.