Cannot Login to Faithlife iOS App on iPad or iPhone!

Andrew Scott
Andrew Scott Member Posts: 1
edited November 2024 in Resources Forum

When I try to sign in the the app I get a message; 

"Sign in failed: you are not licenced for this product" 

but I have had a Logos account for a while now and have used the Faithlife app in my old iPad & iPhone without any sign in problems before.

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Comments

  • NB.Mick
    NB.Mick MVP Posts: 16,059

    Logos servers are down this early morning/afternoon (whatever your time zone may be). This seems to affect login to the apps and desktop versions of Logos as well as Logos.com and Vyrso.com.

    Have joy in the Lord! Smile

  • Cameron Watters (Faithlife)
    Cameron Watters (Faithlife) Member, Logos Employee Posts: 737
    https://community.logos.com/discussion/comment/493327#Comment_493327
    NB.Mick said:

    Logos servers are down this early morning/afternoon

    The issue we've been working on overnight (Pacific Time) primarily affects sites and services related to commerce and licensing and, unfortunately, login for Logos 5 and some of the mobile apps.

    I'm really sorry. We hope to have the issue resolved shortly.

    Director of Engineering for Enterprise and Operations

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