Bug: white line at bottom of presentation window
Its a little inconsistent, but with certain PCs we get a while line of pixels at the bottom of the presentation window when in on-air mode. Its part of the actual Proclaim window (not there when not presenting; e.g. not part of the desktop). Specifically it seems to be more common on our Toshiba laptops.
My guess is that it might be some slightly different calculation between what the laptop says the resolution is (e.g. 1024/768) and the window that Proclaim creates. What can I do to help you more effectively see the problem?
I've worked out a simple workaround by using my projector to move the displayed image down just slightly (removing the bottom white line), but I'd like to help improve the software. I appreciate all the investment you're making in this program and its working very well for our small church in Erie, PA.
Comments
-
Luke, We've discovered the same thing. For us the line projects below our screen so it looks across some furniture and a window. I have found the same solution adjusting the image in almost any direction seems to eliminate it, But that'as just another step I sure like to have eliminated.
So i add my voice to Luke's.0 -
Hello guys,
So I am having trouble reproducing your issue in house. Are there any additional steps you can give me to reproduce this issue? Also it would be helpful if I knew was operating system and operating system version you two are running. With this information, I can investigate your issue further.
0 -
We encounter the same problem at church - very irritating...we run a laptop with two projector connected via VGA
the resolution on the laptop is 1366x768
the output resolution 1024x768
we can also do the "trick" - moving the picture on the projector. but the problem is that it cuts off the picture if you present a movie etc. ...
would be very happy if you could fix that bug...
Cheers
Chris0 -
We also encounter the same issue at our church. It seems to be more pronounced when importing PowerPoint slides and does not matter if they are converted to images or remain as slides.
0 -
Tom Berg said:
It seems to be more pronounced when importing PowerPoint slides and does not matter if they are converted to images or remain as slides.
Is the white line visible on all the slides? or just the ppt slides?
0 -
with us always // PPT JPEGs SONGslides CLIPs....
0 -
Checked this morning and the white line is only at the bottom of the PowerPoint slides. However, the other 3 sides do not completely fill the output monitor. There is about a 1/4 inch space on each where nothing is rendered.
0 -
I'm still unable to reproduce this. If someone could post a photo of what it looks like that might be helpful. Also, are you experiencing this on Windows or Mac?
0 -
We are having the same issue except the white line is at the top of the screen. I've attached a photo. Proclaim is currently displaying a 'Blank' screen.
The contrast on the photo isn't very good, but the line is quite visible if you are in the room.
We are using Windows.
0 -
-
(Windows 7) Note: at the very top of this pic, you will see a black bar, that is the bottom of our screen. you can see the screen shadow about half way down the US flag on the left and then another 10 inches below the shadow is a line of white. It is brighter on the right side of the stained glass window.
We can see all of the slide on the screen, so this is projected below the slide. This does not happen with movies or with PowerPoint. And it can be eliminated by going to the projector settings and adjusting the screen centering. Once adjusted the line does not return even if I adjust the centering back to the original setting. We have to do this little tweak every time we use Proclaim.
0 -
I can also add my voice to the issue. As per other suggestions I can "fudge" the issue with adjustments on the projector to remove the white line but it is not the best solution as it affects other projections (e.g. not Proclaim). Again our project resolution is 1024/768 and so is the laptop setting for the output so there is no mismatch and we have no issues with any other projections.
0 -
We're still unable to reproduce but one theory we have is that it may be related to auto-hiding the Windows taskbar. Is your taskbar set to auto-hide? If so please try unchecking that option and see if the behavior is still reproducible.
0 -
We do not have our taskbar set to auto-hide yet still have windowing issues with PowerPoint presentations.
0 -
I have attached 4 images that demonstrates the issues that we are experiencing with PowerPoint files:
- White line at bottom
- Unfilled margins at right, left and top.
0 -
Hello all,
I just wanted to give an update on the current situation regarding powerpoints. In certain cases, the white line at the bottom of the screen is caused by the foreground image not covering the entire canvas in the powerpoint presentation (see screenshot below). Since the foreground image does not cover the entire canvas, this piece of white canvas shows up as a white line at the bottom of the screen in Proclaim.
If this is not the case, then the current workaround is to use powerpoint to save the presentation slides as jpegs and then import these images into Proclaim to use in an image slideshow.
0 -
Spencer McKimson said:
Since the foreground image does not cover the entire canvas, this piece of white canvas shows up as a white line at the bottom of the screen in Proclaim.
The white line can be made less prominent by changing the canvas colour to one similar to the image to be shown. In the example above a dark brown canvas would likely make the line unnoticeable.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
0 -
We have seen this white line too. We use a Toshiba laptop with Windows 8 (which I do not like...another time). To get this to go away, we have noticed that we must start with the laptop powered off, plug in the VGA cable, then power up. If we forget to do this, and have the laptop on before plugging in the VGA cable, the line always appears. If we do it the other way, it does not.
0
