One more resource available on PC than Mac

Is it normal to have one more resource available in the PC version of Logos than the Mac version? My PC version shows 5,944 resources while my Mac version shows 5,943.

*EDIT* - Currently running the command "Update Resources" on my mac.

*FOLLOW-UP EDIT* - The "Update Resources" command did not find any additional resources.

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Simon’s Brother

Have you created a personal book on the PC? Currently they don't sync between installations.

Dave Hooton

https://community.logos.com/discussion/comment/562577#Comment_562577

Check edition:logos and edition:user.

DivineCordial

https://community.logos.com/discussion/comment/562603#Comment_562603

I do not think that I have made any personal books. Tools > Personal Books is empty.

edition:logos lists 10 resources on both PC and Mac.

edition:user lists 0 resources.

Dave Hooton

https://community.logos.com/discussion/comment/562618#Comment_562618

edition:logos lists 10 resources on both PC and Mac.

Don't you think that is a little short of the mark? Did you have Library view set to Entire Library? Are you on Verbum?

Dave Hooton

https://community.logos.com/discussion/comment/562622#Comment_562622

Try putting your PC Resources folder on a removable drive and use the scan command on the Mac to see if it picks up the extra resource (restart Logos after issuing the command) e.g. Scan {Resource Path} where {Resource Path} is the path to resources on the removable drive.

DivineCordial

https://community.logos.com/discussion/comment/562622#Comment_562622

I do not have Verbum.

Typing "edition:logos" into the Command box yield 10 resources under "Topic" (Search All Text in Entire Library):

Baker Encyclopedia of the Bible

The New Bible Dictionary, Third Edition

Eerdmans Dictionary of the Bible

Dictionary of Deities and Demons in the Bible

The HarperCollins Bible Dictionary (Revised and Updated)

Harper's Bible Dictionary

International Standard Bible Encyclopedia

New Nave's Topical Bible

Holman Illustrated Bible Dictionary

The Lexham Bible Dictionary

abondservant

https://community.logos.com/discussion/comment/562635#Comment_562635

If you have the time... You might try running the command "rebuild Index".

It takes slow computers a day or so, and fast computers a few hours.

toughski

https://community.logos.com/discussion/comment/562639#Comment_562639

it takes a day to rebuild index of 10 resources? Logos dropped to the new low! [:P]

abondservant

https://community.logos.com/discussion/comment/562651#Comment_562651

Toughski - check their signature...

L4 Platinum + L5 Portfolio...

They most certainly have more than 10 resources.

JT (alabama24)

https://community.logos.com/discussion/comment/562635#Comment_562635

Typing "edition:logos" into the Command box yield 10 resources under "Topic"

For clarification: you aren't supposed to use the command box, you are supposed to use the library search box.

Some screen shots might be informative.

DivineCordial

https://community.logos.com/discussion/comment/562658#Comment_562658

Typing the command in the command box brought up the search box anyways. But typing the command in the search box yields the same 10 resources.

The 10 resources listed have nothing to do with rebuilding the index, but are produced using the command suggested.

My entire library is showing fine except for my Mac shows 1 less than my PC, otherwise everything shows fine. It is currently not interfering with function, but I was wondering if this was normal and if there was a simple way to see what the missing resource is.

NB.Mick

https://community.logos.com/discussion/comment/562742#Comment_562742

My entire library is showing fine except for my Mac shows 1 less than my PC, otherwise everything shows fine. It is currently not interfering with function, but I was wondering if this was normal and if there was a simple way to see what the missing resource is.

Regarding the edition:Logos, it seems, you filtered the library for type:encyclopedia or such.

Anyway, this should not be normal. A simple way to decect the missing source would be to apply a tag such as "comptest" to all resources on the machine with the smaller library (or a rating if you do not have reted resurces), have it sync over and then select at the other machine * ANDNOT mytag:comptest which will probably yield excactly the resource(s) you have more on the larger library .

DivineCordial

https://community.logos.com/discussion/comment/562658#Comment_562658

DivineCordial

https://community.logos.com/discussion/comment/562744#Comment_562744

Great idea with the tagging. However, no results are shown. Strange.

Graham Criddle

https://community.logos.com/discussion/comment/562747#Comment_562747

Great idea with the tagging. However, no results are shown

Not sure what you mean here, please expand.

What do you mean when you say "no results are shown"?

Another option to try and work out which is the different resource is to create a Bibliography report for your entire library on each machine,

export to a word processor file and then compare the two using the Word Processor functionality. This does assume that the format created on each type of platform is the same.

DivineCordial

https://community.logos.com/discussion/comment/562758#Comment_562758

I mean that when I type the command "andnot mytag:comptest" on the PC (after the sync on first Mac then PC) it shows 0 resources.

NB.Mick

https://community.logos.com/discussion/comment/562805#Comment_562805

I mean that when I type the command "andnot mytag:comptest" on the PC (after the sync on first Mac then PC) it shows 0 resources.

sorry if I wasn't clear enough.

This is not a command but a library filter. See wiki.logos.com/Library for more info on filters, with examples and pictures, they are very helpful!
The filter says: give me all library resources except those tagged with comptest
You need to include the star * (wildcart for 'all' or 'everything')
You need to capitalize the ANDNOT

Hope this helps better.

DivineCordial

https://community.logos.com/discussion/comment/562816#Comment_562816

Alright, I found the resource using the the export/compare approach (even though the compare for some reason found a lot of changes, I was able to find the one).

The * ANDNOT mytag:comptest is working now. I had used the * and typed ANDNOT in capitals in the Library search when I tested it before but it didn't remove anything. Perhaps I had a typo. But it brings up the same resource now.

The resource is The Thousand and One Churched by Ramsay, William Mitchell; Bell Gertrude L.

NB.Mick

https://community.logos.com/discussion/comment/562819#Comment_562819

The * ANDNOT mytag:comptest is working now.

good to know.

what happens on your Mac when you type (or copy-paste) open LLS:THOUSONECHRCH into the command field?

DivineCordial

https://community.logos.com/discussion/comment/562826#Comment_562826

The * ANDNOT mytag:comptest is working now.

good to know.

what happens on your Mac when you type (or copy-paste) open LLS:THOUSONECHRCH into the command field?

It brings up the search box and doesn't find it.

NB.Mick

https://community.logos.com/discussion/comment/562877#Comment_562877

what happens on your Mac when you type (or copy-paste) open LLS:THOUSONECHRCH into the command field?

It brings up the search box and doesn't find it.

Hm. And when you click here on the Mac, does it show a preview/go to Logos to buy page?

DivineCordial

https://community.logos.com/discussion/comment/562881#Comment_562881

Preview.

And then when I go to the store page the Add to cart is greyed out.

NB.Mick

https://community.logos.com/discussion/comment/562888#Comment_562888

Preview.

And then when I go to the store page the Add to cart is greyed out.

Hm. It seems your Mac doesn't know you own the licence for that resource. Maybe one of the databases got corrupt, but I'm at a loss for that.

Maybe Dave is still watching the thread and has an idea, or another veteran user. A call to Logos tech support might help, too (probably a second level issue).

Graham Criddle

https://community.logos.com/discussion/comment/562889#Comment_562889

This is the sort of issue I would expect "update resources" to fix but I note that in the original post this was tried.

Could be worth ensuring diagnostic logging is enabled on the mac, trying the command again and uploading logs

Wild Eagle

https://community.logos.com/discussion/comment/562890#Comment_562890

Please try to restart the Mac (not Logos) and see if Logos update starts.

Dave Hooton

https://community.logos.com/discussion/comment/562890#Comment_562890

Could be worth ensuring diagnostic logging is enabled on the mac, trying the command again and uploading logs

Also try using the scan command as I suggested earlier, but on a folder containing the single missing resource (first ensure logging is enabled).

Thomas Ball

*FOLLOW-UP EDIT* - The "Update Resources" command did not find any additional resources.

Hello DivineCordial

I've preformed an action that should have updated your license file on the Mac. Can you restart the program and check for updates again? If none are found please call us at your earliest convenience. We'll more easily be able to troubleshoot the problem with you.

DivineCordial

https://community.logos.com/discussion/comment/563116#Comment_563116

*FOLLOW-UP EDIT* - The "Update Resources" command did not find any additional resources.

Hello DivineCordial

I've preformed an action that should have updated your license file on the Mac. Can you restart the program and check for updates again? If none are found please call us at your earliest convenience. We'll more easily be able to troubleshoot the problem with you.

Thanks Tommy, but the resource still did not download.