Sync Problem

Hi Homer - and welcome to the forums

Sorry to hear you are having problems.

Can you provide a few more details?

Which version of Logos software are you using on your PC?
What indicates that notes aren't being synced to the PC? Is it that the content don't appear in notes documents, you don't see icons in resources where you would expect them, etc?
If you create a note on your iPhone does it sync to the PC?
Are you creating private or community notes?

Graham

https://community.logos.com/discussion/comment/570373#Comment_570373

1. I am using Logos Bible Software 4.6c SR-6 (4.63.0.0400) on my PC/Laptop. I uninstalled and reinstalled latest Logos app on my Iphone and Ipad.

2. When I create a note or highlight on my Ipad, the content does NOT appear in notes document and I don't see the icons or highlights in the resource where I would expect to see it on my PC/Laptop. The note DOES sync and appear on my phone as I would expect.

3. When I create a note or highlight on my Iphone, the content does NOT appear in my notes document and I don't see the icons or highlights in the resource where I would expect to see it on my PC/laptop. The note DOES sync and appear on my Ipad as I would expect.

4. When I create a note or highlight on my PC/Laptop, the content DOES appear in my notes document and I DO see the icons or highlights in the resource where I would expect to see it on my Ipad and my Iphone.

5. I am creating a private note in The Holman Christian Standard Bible resource.

https://community.logos.com/discussion/comment/570471#Comment_570471

I am using Logos Bible Software 4.6c SR-6 (4.63.0.0400) on my PC/Laptop.

Is there a reason you haven't updated to the newest (L5) engine? As long as your computer specs are appropriate, you are strongly encouraged to update. You can do so for free using the link in my signature line. Are you still using XP?

When I create a note or highlight on my Ipad, the content does NOT appear in notes document and I don't see the icons or highlights in the resource where I would expect to see it on my PC/Laptop.

Whatever the underlying problem, it doesn't appear to be a mobile app issue, but rather a desktop issue.

Screen shots would be informative:

What note document are you using for your highlights?
What note document are you using for your notes?
Do you have the corresponding note document visual filters turned on in the HCSB?
Can we see those note documents in L4?

https://community.logos.com/discussion/comment/570485#Comment_570485

Just finished updating to 5. Same problem. I don't know about all those other things.

https://community.logos.com/discussion/comment/570511#Comment_570511

I don't know about all those other things.

what do you mean? If you don't know which note documents you are storing your notes in, how do you know they arent syncing? Notes can sync, and the visual indicators can be turned off so that you don't see them within the resource.

On your iPad, navigate to your homepage. On the left side are icons, one of which will take you to "documents." By default, highlights are stored in documents named after the pallet the highlighter used is found in. Other kinds of notes might be stored in those documents, or you might have created some of your own. You need to determine which note files you have used.
In L5, there is a place to look for documents, also named such. See if the notes are in those documents.
in each resource within L4/L5, there is a button to turn on/off the visual indicators for each note document. The button looks like three intersecting circles.

Since we can't sit down with you, screen shots are often helpful. If you are on Mac, let me know and I can give you instructions. If you are on PC, Google "jing" and download it.

https://community.logos.com/discussion/comment/570515#Comment_570515

https://community.logos.com/discussion/comment/570553#Comment_570553

This is a picture of a practice document that I created in my PC/laptop. Notes created on my phone and my ipad show up in the document and the resource on my ipad and my phone. But, only notes created by my laptop "Exodus 20:7" show up in the "Practice notes" document on my PC or in the resource. I also "checked" the visual in the resource.

https://community.logos.com/discussion/comment/570555#Comment_570555

https://community.logos.com/discussion/comment/570556#Comment_570556

This is the document in my Laptop

https://community.logos.com/discussion/comment/570557#Comment_570557

Interesting. Logos may need to look at log files for the mobile app and/or L5... Hopefully a Logos employee will chime in on Monday. In the mean time:

Do you have large amounts of notes/highlights (not just in one resource, but cumulative over your entire library)?
Do you see the sync wheel spinning continuously on mobile?
How much space is your Bible app taking up on your iPad? Have you downloaded any resources? How many?
When you visit https://documents.logos.com, Click on the note document in question. Are the notes there?

https://community.logos.com/discussion/comment/570556#Comment_570556

Hi Homer

Thanks for the screenshots - very useful

I have just tried that here and see the same thing.

Notes created on iPad sync between the apps on the iPad but don't sync with my PC

Notes created on the PC do sync with the iPad

Alabama - if you see this, can you check on your end as well?

Graham

EDIT: Alabama - sorry I was looking into this as you were typing your reply.

https://community.logos.com/discussion/comment/570579#Comment_570579

When you visit https://documents.logos.com, Click on the note document in question. Are the notes there?

For me - notes entered on the iPad do appear in documents.logos.com

https://community.logos.com/discussion/comment/570580#Comment_570580

Notes created on iPad sync between the apps on the iPad but don't sync with my PC

Are these "note notes" or "highlight notes" or both? I don't have access to my iPad at the moment, but all of my highlights from yesterday are showing up everywhere as expected. I am on beta for both mobile and desktop, so I might not be a good test subject.

https://community.logos.com/discussion/comment/570583#Comment_570583

Some are notes, some are highlights, neither show up on my laptop if they are created on my ipad or phone.

https://community.logos.com/discussion/comment/570583#Comment_570583

Notes created on iPad sync between the apps on the iPad but don't sync with my PC

Are these "note notes" or "highlight notes" or both? I don't have access to my iPad at the moment, but all of my highlights from yesterday are showing up everywhere as expected. I am on beta for both mobile and desktop, so I might not be a good test subject.

mine are "notes notes" by both selection and reference.

Like you I am running beta on both platforms but the fact that the notes appear in documents.logos.com suggest that it is a desktop sync issue as opposed to an iOS problem.

Drew Hannay

https://community.logos.com/discussion/comment/570615#Comment_570615

the fact that the notes appear in documents.logos.com suggest that it is a desktop sync issue as opposed to an iOS problem.

I would agree with that guess. You might have some luck posting this on the desktop forums.

https://community.logos.com/discussion/comment/570615#Comment_570615

And notes I create on my ipad are now turning up on my desktop!

Homer - can you check if you still have the problem at your end?

Graham

https://community.logos.com/discussion/comment/570680#Comment_570680

Just checked, mine are not showing up on my laptop. But, they are showing up on my Iphone and Ipad.