Proclaim Not Loading To IPAD

This morning, while trying to control presentation from my IPAD, once again, as I was walking to the podium, the loading to IPAD failed. During the praise and worship time our presentation is controlled from our sound booth. I turned my IPAD on and ran Proclaim remote 15 minutes prior to start of preaching...never fully loaded then got a repeated error message...very frustrating. The sound booth had to take control of my sermon slides once again. I've yet to be able to control with my IPAD - in 5 months of attempts.

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Spencer McKimson

Hello Rafael,

I am sorry to hear about your frustrations. I have not run into issues running the app here in house so more info would be great. What is the exact error message you receive when trying to load your presentations? Is the wifi connection you are using relatively strong? Also it wouldn't hurt to know which version of the iPad you are using.

Rafael Gomez

https://community.logos.com/discussion/comment/574608#Comment_574608

Hi Spencer...the message was something like "unable to load." But it was working fine the day before.

Is it a server issue - congestion on your end? I have a 4th Gen IPAD...but again, that can't be the issue. It was working fine

and loading everything the day before.

Rev James Dinger

https://community.logos.com/discussion/comment/574651#Comment_574651

Rafael, I have had similar situations...and have sent them to Spencer and the Proclaim group...they have yet to get back to me on their findings. I finally decided to abandon Proclaim this weekend for my sermon slides. Honestly, it was nice not being distracted wondering if my presentation was going to work as I approached the pulpit. Overall, from my perspective there is improvement that needs to be made in this feature. I think Proclaim has incredible potential as a multimedia tool, but lately the technical challenges are causing me to question if we have made the right decision.

Rev James Dinger

https://community.logos.com/discussion/comment/574661#Comment_574661

On a side note, trial runs always seem to run well On my end as well..I cant help but wonder if Proclaim servers are overused on actual service dates and times....Ie. Sunday mornings...

Aaron Brockmeier

https://community.logos.com/discussion/comment/574661#Comment_574661

I had the same issues this Sunday. I tried to use the remote on both on my iPad and my iPhone. Restarted the apps on every device. Restarted the iPhone and iPad. The only device we did not restart was the main computer.

Rafael Gomez

https://community.logos.com/discussion/comment/574661#Comment_574661

Thank you Rev. James...I feel the same way. Yesterday was very stressful...rebooted IPAD, unistalled Proclaim...nothing. I am questioning our decision also.

Rev James Dinger

https://community.logos.com/discussion/comment/574651#Comment_574651

a quick add on to my post...the trial runs that I do as a test during the mid week, always perform well. This makes me wonder if Proclaim servers are overwhelmed on service days...My IPad does the exact same thing, never fully loads on a Sunday morning, Ive also tried off my IPhone using my data plan at Proclaims suggestion...same thing...presentation never fully loads and tech booth scrambles to take over...

Rafael Gomez

https://community.logos.com/discussion/comment/574663#Comment_574663

I agree...this seems like a server issue. My difficulties are always Sunday AM. This week I came in on Saturday to do a trial run. Worked perfectly. Worked perfectly that night from home. Sunday...that's another story. This is a sever issue on their end. They can't properly handle the traffic.

Rev James Dinger

https://community.logos.com/discussion/comment/574666#Comment_574666

Spencer, the slide error I think you are looking for is the same one I presented a couple of weeks ago on this issue..."failed to render"

Spencer McKimson

https://community.logos.com/discussion/comment/574669#Comment_574669

Most likely. I am sorry for the inconvenience here. I will be trying to create a a few test cases to emulate what is happening to you guys on Sundays since it seems to work for me (and you two as well) on test runs during the week.

Dan Elmore

https://community.logos.com/discussion/comment/574671#Comment_574671

I've been having the exact same issues for weeks, and I'm questioning our purchase as well. This past Sunday I took screenshots to share with you. The first is from my iPad mini Retina that I just got two months ago. This was the only device on our WiFi network (no one knows the password yet). We have one of the top broadband speeds and the top Netgear wireless router. Like others, test runs the day before worked fine. It even works ok at our 8:30 service. It's the 11am service when we have trouble. This sat like this for about 4 minutes. I force quit the app, restarted it, and two times it wouldn't even let me sign in!

The second pic is from my iPhone 5s. You'll see I switched off the Wifi and tried the cell data network. Same issue.

This is incredibly frustrating and I think I'm going to explore other worship presentation options this week.

Dan Elmore

https://community.logos.com/discussion/comment/574840#Comment_574840

Sorry, here's the pic from the iPhone 5s.

Michael Wright

https://community.logos.com/discussion/comment/574841#Comment_574841

With the exception of the Power Point import issue we didn't have any trouble Sunday morning. We use a Mac Book Pro with Retina. I used my WIFI enabled Android device for remote control between the hours of 11:00 and 12:00 Central without any issues. For the past three or four weeks while out sick, I have actually controlled the presentation from home using my iPad by listening to the service on the phone and advancing the slides remotely. Again with no issues.

There have been a few occasions in the recent past when I questioned whether Proclaim had adequate bandwidth and server resources to handle the Sunday morning load, but not yesterday.

Rev James Dinger

https://community.logos.com/discussion/comment/574841#Comment_574841

Yep! Recognize these screen shots...the dreaded "oh great - plan B time"

Rev James Dinger

https://community.logos.com/discussion/comment/575009#Comment_575009

Not sure if you guys were checking in other posts, but we are not alone in our struggles...Scott posted on another thread that they are having troubles with the "slide rendering service" - Not sure if this means Server issues or Software issues...has anyone heard if this has been taken care of for this Sunday?

Scott Alexander

https://community.logos.com/discussion/comment/575381#Comment_575381

Scott posted on another thread that they are having troubles with the "slide rendering service" - Not sure if this means Server issues or Software issues..

The issues from last Sunday were related to the new cross platform rendering code running on the server. We've been working on some potentially major optimizations all week and things are looking really good. To be safe we'll run the old code (known to be stable) this Sunday. Then ship the newly optimized code on Monday, giving us a full week for testing, prior to the following Sunday's services.

Last Sunday was unacceptable, I'm really sorry for the issues it caused. Know that we're doing everything in our power to ensure future Sundays are without incident.

Rev James Dinger

https://community.logos.com/discussion/comment/575396#Comment_575396

Scott, thank you so much for the update...I truly appreciate the candidness and am looking forward to a successful presentation experience...Thanks, Jim

Dan Elmore

https://community.logos.com/discussion/comment/575447#Comment_575447

I'm looking forward to this working well also. I'd just like to note that it hasn't been only this previous Sunday that hung up like that. This past Sunday was by far the worst, however. Thanks for working on this.

Rafael Gomez

https://community.logos.com/discussion/comment/575396#Comment_575396

Scott...thank you. Appreciate the hard work on your end. Looking forward to a Sunday with smooth sailing.

Rev James Dinger

https://community.logos.com/discussion/comment/575447#Comment_575447

Scott, slides were slow to load and sync. Proclaim remote was "sketchy" as I not only lost control, but the slides advanced several times throughout my sermon on their own. Scott, I no longer have confidence in the Proclaim Software. My focus needs to be on preaching the Word of God, not watching the screen every thirty seconds to see what has changed or hasn't or isn't working.

I asked my Tech Team Leader if she had any confidence in using Proclaim for our worship set, as currently we were only using it for Sermon presentations, she replied "never."

Scott, it is time for us to move on. Who do we need to talk to for a refund?

Thanks,

Jim

Scott Alexander

https://community.logos.com/discussion/comment/576744#Comment_576744

Scott, it is time for us to move on.

I'm sorry to hear this but I understand. You can call Logos customer service at 800-875-6467 and they can get you a refund.

I'll be following up with a post on last weekend and what to expect this weekend later today.

Rev James Dinger

https://community.logos.com/discussion/comment/576759#Comment_576759

Scott,

Please communicate this back to your tech/sales team, as I just called in asking for a refund and was told, that all I could get was a subscription cancellation and no billing moving forward. This is unacceptable as we have spent countless hours trying to debug Proclaim for you guys. In addition we were told numerous times that the issues were on our end - ie. Spotty Internet, Bandwidth, etc. Only to find out that the Proclaim Software was having issues.

This is an insult as in all reality, we should be sending you an invoice for the countless hours we spent "chasing our tales around" only to find out that it resided with Proclaim.

Please escalate this issue to the appropriate supervisor that has the authority to issue a refund for the previous month's bills of Proclaim. I believe this to be the only fair resolution considering the unreliability and unusability of this software as it has not worked as has been advertised.

Thanks,

Jim

Scott Alexander

https://community.logos.com/discussion/comment/576765#Comment_576765

Please communicate this back to your tech/sales team

That's not right. Contacting now, we will have this sorted out shortly. Sorry about this.

Rev James Dinger

https://community.logos.com/discussion/comment/576767#Comment_576767

Scott,

Not being sarcastic...I am grateful for your help.

Thank You,

Jim

ps. Proclaim has such great potential...I'm truly sorry this didn't work out. Please let me know when iPad control from the pulpit is more stable...this was the selling featuring I was looking forward to the most.

Rev James Dinger

https://community.logos.com/discussion/comment/576768#Comment_576768

Scott,

I want you to know that I just received an e-mail from your customer service team. They have issued the refund in full.

Thanks,

Jim

Scott Alexander

https://community.logos.com/discussion/comment/576830#Comment_576830

Followed up with a post related to the Proclaim Remote here http://community.logos.com/forums/t/82433.aspx