Use Video Background Proclaim Locks Up

Every time I try and use a video background, at the end of the slide with the video background, Proclaim locks up. I created a text file from MSCONFIG of my machine information, and can provide any other information needed. The slide has song playing in the background (local to the computer), and the video is a proclaim provided background.

MSCONFIG-Info.txt

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Spencer McKimson

Hey Jason,

Are you able to reproduce this with videos offered by Proclaim as well, or only video backgrounds? Also, does this happen with your own uploaded videos?

Jason Wilder

https://community.logos.com/discussion/comment/577606#Comment_577606

Yes, that's what I did in this most recent incident. In the past I have tried other video resources too.

Josh Edwards

https://community.logos.com/discussion/comment/578021#Comment_578021

Jason, I just tried this on my Mac and Proclaim worked as expected. I wonder, though, do you have the most up to date drivers for your system? (video card, bios, etc.) You may want to check those and try it again. It really sounds like there's a conflict with something video/audio related. Does it happen only when playing songs in the background? If so, at the end of the slide set is it supposed to play another song immediately after it (different slide set) or are the songs in a loop? Answers to these questions will help them track down what's going on. Thanks so much!

Jason Wilder

https://community.logos.com/discussion/comment/578036#Comment_578036

All the drivers are up to date, I custom built the computer in late January. This slide is the only one in the presentation that has any video background, and a song. I have played other presentations with songs in the background recently, but not with any video background, and they worked fine. I will try a few tests tomorrow, before the service to see if something stands out, but I really think it's the video. I will try the song without a video background and see what happens. I also saw the post about attaching proclaim logs for troubleshooting, I'll do that tomorrow as well.

One thing in common for me, and maybe not anyone else, is I'm using AMD/ATI video cards, but they are very good cards for workstation 3D rendering and design work.

Jason Wilder

https://community.logos.com/discussion/comment/578265#Comment_578265

I tried again and the same thing happened. I did save the Proclaim log files but did not get a chance to attach them to this post. I also tried the presentation on a laptop this afternoon, and it also locked up on the video background slide. I was running the presentation with the laptop screen as the "No Signal (Application)" monitor, and a 32" LCD TV as the "Confidence" monitor. The presentation was fine all the way through. As soon as I tried the LCD as the "Slides" monitor proclaim locked up at the end. It seems to lock up much more, as soon as I transition from the series of slides with the video background, to a slide with an image background.

Josh Edwards

https://community.logos.com/discussion/comment/578424#Comment_578424

That is bizarre, Jason. I use Proclaim weekly on 3 different windows machines and 1 mac and have never encountered it. Definitely post the log files if you can. Maybe there's something in there that will help the team track down what is happening. It's curious that it happens on the laptop as well. I wonder if there's something in the video file itself that is causing the crash or even in the audio file. Those questions are best left answered by the tech team at Logos. Hopefully they'll see this and respond quickly. Definitely attach those log files if you can, though. Good luck tracking this down. Sorry I couldn't help you.

Spencer McKimson

https://community.logos.com/discussion/comment/578424#Comment_578424

Hey Jason,

If you could post the logs from your session that would be great; the more info the better. Also, which presentation is this happening with? I can take a look at the presentation and see what I can find as well.

Jason Wilder

https://community.logos.com/discussion/comment/578858#Comment_578858

I've attached the logs, but I had to change the presentation to use a still image background. It happens for me on any presentation.

0363.awesomium.log

0513.Proclaim.log

27841.ProclaimError.log

Jason Wilder

https://community.logos.com/discussion/comment/583241#Comment_583241

Any update on this, it's been almost 1 week since I posted the logs? This post is almost a month old, and I'm no closer to resolving this issue. It seems like problems like this one get some initial interest from tech support, but then get dropped. Please help, I can't use any video backgrounds in presentations.[:(]

Spencer McKimson

https://community.logos.com/discussion/comment/585391#Comment_585391

Hey Jason,

Sorry I have been trying my best to reproduce your issue to no avail. The logs aren't indicating any issues, what I will do come tomorrow is see if I can set up a VM similar to your machine and try to reproduce the issue. If there is any more info you can provide to help gain traction on this issue that would be great! Sorry for the inconvenience.

Jason Wilder

https://community.logos.com/discussion/comment/585407#Comment_585407

If there is any way to schedule a webex session, I would be more than willing to be here to reproduce it, if that could be arranged? Also if there are other logs to gather I can do that, just let me know. I work in the IT industry, and know these issues are hard to troubleshoot without some clues.

Spencer McKimson

https://community.logos.com/discussion/comment/585449#Comment_585449

If you could record a stream of it happening that would be great as well. I am curious, do you have another computer that you could try this on and see if videos still do not work? What ATI video card are you currently using?

Jason Wilder

https://community.logos.com/discussion/comment/585629#Comment_585629

I've tried this on a laptop as well and it happens, I can't remember off hand what type of card it has. In my workstation I use for services, I have two AMD FirePro V7900 cards.