Regarding proclaim case number - 84966

I am still having problems syncing and having the image files appear when offline.

Scenario:

1. Multiple people work at their homes on the proclaim show for Sunday.

2. I sync the show on my laptop (Macbook Air, OSX 10.9). I make sure every slide is visible

3. Turn off my laptop and take it to the church gathering location. NO INTERNET

4. Turn on my laptop and launch Proclaim. Some of the images don't appear.

5. Today's show is an example. I synced. I turned my machine off (after turning off WIFI). I turned it back on. Two slides were blank (white). See screenshot 1

6. I turned on WIFI and now they appear.

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Comments

Spencer McKimson

Sorry for the inconvenience here. Which presentation of yours did this happen on? I would like to take a look and see if I can reproduce the issue.

Craig Forbes

https://community.logos.com/discussion/comment/598442#Comment_598442

This happens nearly 100% of the time. It's almost a weekly occurrence. I'd be glad to walk through the steps again (did this once on the phone) to get this resolved. It needs to get resolved this week or we will be forced to go to another solution. We've wasted tremendous amount of time on this.

Thanks,

Craig

Spencer McKimson

https://community.logos.com/discussion/comment/598446#Comment_598446

I would make sure that the presentation is fully synced (no items are left to sync), otherwise the item will be a local copy, and will not show on a computer which is not online AND does not have the original files. If this is happening on the computer you are uploading the media on, please let me know.

Craig Forbes

https://community.logos.com/discussion/comment/598515#Comment_598515

Correct. I confirmed the green light in the upper right was in-fact green (with no spinning sync indicator). I went through every slide. I confirmed it presented (in on air mode). Then I turned off internet, quit Proclaim, turned off my machine, turned it back on, and did not have the two slide images shown in the screen grab.

craig

Spencer McKimson

https://community.logos.com/discussion/comment/598518#Comment_598518

Okay, I am going to check the sync data for your presentation to see if it is getting downloaded correctly. I will get back to you shortly.

Spencer McKimson

https://community.logos.com/discussion/comment/598518#Comment_598518

So I checked out your sync data and nothing seemed to be wrong (there were no pending uploads for your presentation, so nothing should have been local). I also tried on OS X 10.9 in the situation you described and it worked for me. What I would suggest is try deleting your mediacache folder and restart the app while online; this will be located here:

/Users/[username]/(~Library)/Application Support/Proclaim/

this will force your computer to redownload the pieces of media in your presentation in case there was a corrupted download. Then, before you take the app offline, make sure all of the pieces of media in the presentation download fully (i.e. no spinning circles where thumbnails should be, the sync wheel is transparent and when hovered over says 'all items are up to date', etc). Once this is done. Shut down Proclaim and go offline. Boot up Proclaim and it should have everything loaded correctly. From what I gather, there was just a problem downloading the media fully, which is why it was giving you a white thumbnail instead of a picture (hovering over the sync wheel should have also told your there was a problem downloading media or soemthing similar).

If doing the following steps does not help, please let me know.

Craig Forbes

https://community.logos.com/discussion/comment/598749#Comment_598749

I did that. No change. Here are three screenshots: 1 - online, everything synced. Image files clearly visible. 2 - I turned off wifi, closed Proclaim, shutdown laptop, turned on laptop, launched Proclaim, no images (WON'T WORK 1, 2, 3). Turned on WIFI. Images synced.

Mike Binks

Craig,

Forgive me butting in on this conversation but I find myself thinking 'why on earth does he do that?'.

I work much of the same way as you do each Sunday however my workflow differs in that I handle the computer differently.

I have never had any trouble except when I have failed to copy across 'local files' to my presentation machine. I tend to do the hard work of preparation on an iMac and then sync across to a MacBook Air which I take to the church which until the last couple of weeks had no internet access.

So I would...

1. Multiple people work at their homes on the proclaim show for Sunday.

2. I sync the show on my laptop (Macbook Air, OSX 10.9). I make sure every slide is visible

3. Turn off my laptop Shut the cover on my laptop (ignoring wi-fi status) and take it to the church gathering location. NO INTERNET

4. Turn on my laptop and launch Proclaim. Some of the images don't appear.

4 Plug in all the peripherals. Open the laptop, (ignoring wi-fi status) log in and pick up with Proclaim where I left off.

You might like to try this one week and see if it makes any difference. I don't think my laptop has been turned off this year and has only been restarted for OS upgrades. It's the Mac way.

Craig Forbes

https://community.logos.com/discussion/comment/599153#Comment_599153

Mike,

It's a forum. You are not butting in. Thankful for your input.

Short answer to your question: Habit (mostly)

Longer answer: I am bivocational and work at a tech company. My work environment is completely different than my home office or the church environment. The peripherals and applications are totally different at work, including multiple VMs. Home office is ministry focused (with associated apps). Church environment different yet (only want Proclaim and iTunes running). My experience has been that (even though I love my Mac) these transitions of OS, application, peripheral environments don't go well in sleep mode. Things crash, memory isn't reclaimed, battery life is reduced, peripherals don't 'just work'. So I've developed a habit of turning off and booting the Mac in each new environment.

All this to say, my workaround for the Proclaim bug has been to do just what you suggested. But it is still a workaround to a bug.

Thanks for the interest and suggestion.

Craig

Spencer McKimson

https://community.logos.com/discussion/comment/599209#Comment_599209

I'm still struggling to reproduce this issue. I will take a look at the presentation shown in your screenshots and play around with it and see what I find. Sorry for the inconvenience here.

Spencer McKimson

https://community.logos.com/discussion/comment/599261#Comment_599261

One of my co-workers just suggested something that I thought would be a good thing to check. When you are shutting down your laptop and bringing it to the church to present, do you log in using the same account on your presentation machine? You said you bivocational so it made me wonder if you are using separate login accounts for work and church. If this is not the case please let me know. The reason this would cause a problem is that the media would be downloaded for one account but not the other.

Craig Forbes

https://community.logos.com/discussion/comment/599340#Comment_599340

I only have one account on the mac. I should have two but just using one.
Craig

Spencer McKimson

https://community.logos.com/discussion/comment/599660#Comment_599660

Hmm okay. Still having trouble reproducing the issue but the extra info helps.