Proclaim crashing again...

Hi Guys,

I really love Proclaim, but lately it has been crashing quite regularly and is becoming unreliable as our projection software on Sundays.

The latest crash occured when trying to move to the next lyrics of a song whilst on air. Crash dump attached.

3750.ProclaimCrash.txt

Would appreciate some help!

Cheers,

Jordan

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Jordan Robb

Seems like it may be related to my previous issues so please see that forum post!

Spencer McKimson

https://community.logos.com/discussion/comment/598632#Comment_598632

It looks like the app is running out of memory, which is causing the crash. Can you try and reproduce the crash when the projector is not connected (Just using the screen of the presenting machine)?

Jordan Robb

https://community.logos.com/discussion/comment/598681#Comment_598681

Hi Spencer,

I disconnected the projector and tried again. I didnt get this crash but i did get the same crash i've been having the last couple of weeks (as can be seen im other other post). Any other ideas what i can do?

Spencer McKimson

https://community.logos.com/discussion/comment/598870#Comment_598870

Alright so we know that this crash seems to be related to the projector. If you could give me the make, model, and driver version of the projector, that would be great. Other than what we have done, I suggested making a presentation w/ the videos that are giving you problems in the other thread; that way I could take a look. Also, what are the system specs of your presentation computer?