WARNING: Logos May forget to replace (no longer update) Vyrso books!

Edit:

Everyone should be aware that Logos may no longer update Vyrso books when they are offered in Logos format. [I discovered 8 books that were not updated] They also [gave] no credit for Vyrso purchases. [These were] 8 Piper books [found in] the 39 vol. Piper Collection.

I am going to avoid purchasing Vyrso books in the future because of this. I am happy to take the free stuff however! Smile

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Comments

DAL

So you mean they will still upgrade the books with tagging and all, but they just won't upgrade our Vyrso books for free to the Logos version of the same book?

DAL

Robert Harner

I noticed this past week in 2 collections that contained books I originally bought in Vyros and were updated in Logos format (I have 2 copies), the Vyros conversions did not qualify for dynamic pricing. One was a 10 book set that I had 5 books but 3 were Vyros updates in Logos format so only credit for the other 2 were given. I passed on both collections (would have bought otherwise!)

Lee

Is this true? I remember Logos policy differently.

Dan Francis

https://community.logos.com/discussion/comment/601509#Comment_601509

This seems rather foolish on Logos part... I can see them loosing lots of sales as some have pointed out they have skipped what they would otherwise have purchased... one hopes Logos does something about this soon.

-dan

Todd Phillips

Everyone should be aware that Logos no longer updates Vyrso books when they are offered in Logos format. They also give no credit for Vyrso purchases. I have 8 Piper books I am not being credited for in the 39 vol. Piper Collection.

I am going to avoid purchasing Vyrso books in the future because of this. I am happy to take the free stuff however!

Did they tell you that?

Vyrso books have to be converted to Logos books manually when their counterpart arrives. It's never been automatic in the past--we've had to remind Logos to do it from time to time.

David Paul

https://community.logos.com/discussion/comment/601514#Comment_601514

Did they tell you that?

Yeah, considering that I'm pretty sure someone from Logos (was it Bob?) said that Vyrso books would be updated to Logos for free if they became available, I'm going to wait for an official announcement before...drawing a conclusion.

Keith Larson

https://community.logos.com/discussion/comment/601514#Comment_601514

Did they tell you that?

Vyrso books have to be converted to Logos books manually when their counterpart arrives. It's never been automatic in the past--we've had to remind Logos to do it from time to time.

No but I asked for a report on the 39 vol. Piper set and the 8 Vyrso books I own were all marked as False under "Owned". In addition, I looked up each in my library and all were marked "ebook" not "Logos edition". So clearly they were not being updated to Logos edition standard.

DAL

https://community.logos.com/discussion/comment/601518#Comment_601518

Did they tell you that?

Vyrso books have to be converted to Logos books manually when their counterpart arrives. It's never been automatic in the past--we've had to remind Logos to do it from time to time.

No but I asked for a report on the 39 vol. Piper set and the 8 Vyrso books I own were all marked as False under "Owned". In addition, I looked up each in my library and all were marked "ebook" not "Logos edition". So clearly they were not being updated to Logos edition standard.

Well, did you ask them to upgrade you to the Logos edition? If not, you should, because you might be assuming too much and as a result posting false information that is misleading others to believe something that has not been officially announced by Logos. Just saying [;)]

DAL

abondservant

https://community.logos.com/discussion/comment/601518#Comment_601518

Keith - the only conclusion I can draw from that is that Logos hasn't, I wouldn't say they won't quite yet.

Maybe make a new thread with specific titles that need their edition changed

abondservant

https://community.logos.com/discussion/comment/601519#Comment_601519

My post for whatever reason didn't go through, but I agree with DAL. All we can say right now is that they haven't, saying they won't is taking some things for granted.

Suggest asking as my brother DAL here suggested.

Keith Larson

https://community.logos.com/discussion/comment/601521#Comment_601521

I updated my original post.

In a past conversation with my sales rep I did know that changes are being made to Dynamic pricing. He mentioned no credit for "free" books in the future.

Seeing that others are having this problem, something is in the wind.

abondservant

https://community.logos.com/discussion/comment/601526#Comment_601526

Books currently being (and sometimes recently) given away for free are usually valued at 0$ in dynamic pricing. Nothing really new there - and can you blame them? Once the price returns to normal, you receive the appropriately scaled discount.

Keith Larson

https://community.logos.com/discussion/comment/601528#Comment_601528

Books currently being (and sometimes recently) given away for free are usually valued at 0$ in dynamic pricing. Nothing really new there - and can you blame them? Once the price returns to normal, you receive the appropriately scaled discount.

This is a reasonable policy. I think my rep's point was these were changes (plural) coming and one of those would be free book would never be counted for credit, not just for a short period of time.

Matthew C Jones

https://community.logos.com/discussion/comment/601526#Comment_601526

In a past conversation with my sales rep I did know that changes are being made to Dynamic pricing. He mentioned no credit for "free" books in the future.

That has been the policy for a while now. We will not get credit for the free book-of-the-month, the Sproul freebies, or the Vyrso freebies.

Joseph Turner

https://community.logos.com/discussion/comment/601534#Comment_601534

This is the official word:

We have a standing promise to Vyrso customers that, if we convert any Vyrso title to a Logos resource, they will get the new, more extensively tagged edition for free.

To that end, we just completed a huge list of unlocks—resources that had been converted from Vyrso to Logos.

But I have a sneaking suspicion that a book or two may have fallen between the cracks. If you notice that you own a Vyrso book that is now available in Logos, and we neglected to unlock it for you, email customerservice[at]logos[dot]com, and we'll get it taken care of.

This post originally said that I could not find the post, but I had just not looked hard enough!

Keith Larson

https://community.logos.com/discussion/comment/601534#Comment_601534

In a past conversation with my sales rep I did know that changes are being made to Dynamic pricing. He mentioned no credit for "free" books in the future.

That has been the policy for a while now. We will not get credit for the free book-of-the-month, the Sproul freebies, or the Vyrso freebies.

Just to be clear these 8 books were not free, I paid for them.

Keith Larson

https://community.logos.com/discussion/comment/601548#Comment_601548

Here is the list of books:

Resource	Title	SRP	Owned
LLS:SWTBTTRPRVDNC	A Sweet and Bitter Providence: Sex, Race, and the Sovereignty of God	$11.95	False
LLS:BLOODLINES	Bloodlines: Race, Cross, and the Christian	$18.95	False
LLS:FLLNGFFLCTCHRST	Filling up the Afflictions of Christ: The Cost of Bringing the Gospel to the Nations in the Lives of William Tyndale, Adoniram Judson, and John Paton	$13.95	False
LLS:JHNCLVNHMJSTYGD	John Calvin and His Passion for the Majesty of God	$6.95	False
LLS:RTHNKNGRTRMNT	Rethinking Retirement: Finishing Life for the Glory of Christ	$1.95	False
LLS:SPECTACULARSINS	Spectacular Sins: And Their Global Purpose in the Glory of Christ	$10.95	False
LLS:PASTORASSCHOLAR	The Pastor as Scholar & The Scholar as Pastor: Reflections on Life and Ministry	$10.95	False
LLS:THSMMNTRYMRRG	This Momentary Marriage: A Parable of Permanence	$12.95	False

Joseph Turner

https://community.logos.com/discussion/comment/601555#Comment_601555

They are technically different books, so you will just need to call Logos.

Keith Larson

https://community.logos.com/discussion/comment/601557#Comment_601557

I will be calling tomorrow, but everyone who purchases a Vyrso book, needs to be careful, in the best case scenario Logos simply failed to update, but to miss this many books indicates a high likelihood they are making similar mistakes with other people's accounts.

Paul C

https://community.logos.com/discussion/comment/601560#Comment_601560

MJ. Smith

https://community.logos.com/discussion/comment/601509#Comment_601509

did not qualify for dynamic pricing.

are you referring to qualifying on the website or with a sales person? The Vyrso/Logos websites are not fully integrated as far as I can tell.

MJ. Smith

https://community.logos.com/discussion/comment/601518#Comment_601518

No but I asked for a report on the 39 vol. Piper set and the 8 Vyrso books I own were all marked as False under "Owned".

I suspect that the report it run off Logos/Verbum data omitting Vyrso unless you specifically ask. However, there are two separate issues:

Will vyrso books be automatically updated to the Logos format?
Will vyrso books be included in dynamic pricing - note some publishers are already excluded?

MJ. Smith

https://community.logos.com/discussion/comment/601560#Comment_601560

indicates a high likelihood they are making similar mistakes with other people's accounts.

Logos make errors? How surprising!!! [insert sarcastic tone]

fgh

RayDeck3">
We have a standing promise to Vyrso customers that, if we convert any Vyrso title to a Logos resource, they will get the new, more extensively tagged edition for free.

To that end, we just completed a huge list of unlocks—resources that had been converted from Vyrso to Logos.

But I have a sneaking suspicion that a book or two may have fallen between the cracks. If you notice that you own a Vyrso book that is now available in Logos, and we neglected to unlock it for you, email customerservice[at]logos[dot]com, and we'll get it taken care of.

Once they've fixed the unlocks, the dynamic pricing ought to take care of itself.

Keith Larson

https://community.logos.com/discussion/comment/601618#Comment_601618

Apologies for the confusion caused by this thread.

I was told by a Logos Sales Representative that changes are in the works with Dynamic Pricing that will affect the types of resources being credited. When I noticed that Vyrso purchases I had been made were not being credited in a Dynamic Pricing quote I assumed that it was because some of the changes were being implemented. This may or may not be a correct assumption on my part.

The one thing of value we can take from all this is we need as customers to realize that as long as a book remains of the Vyrso site it has not been converted (it appears Logos removes it from Vyrso when they do this). Second, if it has not been converted then you will not automatically be receiving Dynamic Pricing credit for that recourse. If a Sales Rep can manually credit that book to you I do not know.

Jonathan Sine

[These were] 8 Piper books [found in] the 39 vol. Piper Collection.

I just had a handful of JP books updated in Logos. Perhaps yours were too?

Keith Larson

https://community.logos.com/discussion/comment/601713#Comment_601713

Yes. I was waiting for the other four to be updated before I wrote anything. I am glad that I was not the only one to get the updated books.

Robert Harner

https://community.logos.com/discussion/comment/601577#Comment_601577

did not qualify for dynamic pricing.

are you referring to qualifying on the website or with a sales person? The Vyrso/Logos websites are not fully integrated as far as I can tell.

Qualifying on the website

These were fully Logos books (had both the original Vyros and the new Logos edition)

Stephen Steele

https://community.logos.com/discussion/comment/601778#Comment_601778

Other books that need updated from the J. I. Packer collection:

Affirming the Apostles’ Creed

A Grief Sanctified: Through Sorrow to Eternal Hope

Keeping the Ten Commandments

MJ. Smith

https://community.logos.com/discussion/comment/603690#Comment_603690

Better to contact customer service than assume Logos will continue reading this thread.

Jacky

https://community.logos.com/discussion/comment/603690#Comment_603690

Other books that need updated from the J. I. Packer collection:

Affirming the Apostles’ Creed

A Grief Sanctified: Through Sorrow to Eternal Hope

Keeping the Ten Commandments

I have the exact same resources, and when I e-mailed Logos CS, here is what they replied:

The difference in the book files based on your point of purchase only comes into play when you use a Vyrso book on the full software. Vyrso books are ebooks that lack the normal Logos book tagging as ebooks are typically meant for reading and not the intensive research and studying that Logos provides.

We do apologize that there is no conversion for Logos book files if the books you purchased were from Vyrso.com.

JT (alabama24)

https://community.logos.com/discussion/comment/604054#Comment_604054

I e-mailed Logos CS, here is what they replied:

I don't know what the context of the email that you wrote to them, but what they wrote back doesn't make any sense at all. Either they didn't understand what you were asking, or they were very poor at trying to explain whatever it was they were trying to explain!

I do know that there have been some occasions where Logos carried two editions of a book... but it is generally the policy that Logos will only carry ONE edition (either Logos or Vyrso). When it is brought to the attention of management that there are two editions being sold, they normally pull the Vyrso edition ASAP. It is possible that this might be the case with some of these resources: They were in Logos to begin with, Vyrso started selling it, and then it was pulled from Vyrso. Under those circumstances I don't think that you would be entitled to a Logos edition.

This does speak to the point that there needs to be a much tighter integration between the various stores. In other words, when you search for a book, it should appear irrespective of which "store" where it might be sold.

Stephen Steele

https://community.logos.com/discussion/comment/604058#Comment_604058

I emailed CS and got a more positive response! However I still only have Vyrso editions of the books...

"Thank you for contacting Logos Support and for bringing this issue to our attention. You are correct- we try to catch all the titles that had previously been sold on www.vyrso.com and update the customer’s account with the Logos version of that book.

Please double check in your library- you should probably have 2 books by the same titles you provided.

If this is not the case let me know and we can see about getting them unlocked correctly."

Graham Criddle

https://community.logos.com/discussion/comment/604396#Comment_604396

I emailed CS and got a more positive response!

[:)]

However I still only have Vyrso editions of the books

Have you gone back to CS to let them know so they can unlock the books?

Stephen Steele

https://community.logos.com/discussion/comment/604397#Comment_604397

Yeah have done - I'm sure they'll have it sorted soon.

Keith Larson

https://community.logos.com/discussion/comment/604417#Comment_604417

Just an update, after working over a week on this with CS, three of my Piper I purchased from
Vyrso are not being properly updated to the Logos version, nor am I getting any credit for them with dynamic pricing.

JT (alabama24)

https://community.logos.com/discussion/comment/604720#Comment_604720

three of my Piper I purchased from
Vyrso are not being properly updated to the Logos version

Which ones?

Keith Larson

https://community.logos.com/discussion/comment/604775#Comment_604775

A Sweet and Bitter Providence

Filling up the Affliction of Christ

John Calvin and His Passion for the Majesty of God

NB.Mick

https://community.logos.com/discussion/comment/604788#Comment_604788

A Sweet and Bitter Providence

Filling up the Affliction of Christ

John Calvin and His Passion for the Majesty of God

Guessing: All these are not (yet?) available as individual resources but only as part of the Piper-Collection, which might be the reason for Logos not to unlock the titles right now.

Jani Snell

https://community.logos.com/discussion/comment/604788#Comment_604788

A Sweet and Bitter Providence

Filling up the Affliction of Christ

John Calvin and His Passion for the Majesty of God

Hey Keith! It looks like all three titles were unlocked on June 13. You should have two sets of each resource (Vyrso edition and Logos edition).

Keith Larson

https://community.logos.com/discussion/comment/604832#Comment_604832

A Sweet and Bitter Providence

Filling up the Affliction of Christ

John Calvin and His Passion for the Majesty of God

Hey Keith! It looks like all three titles were unlocked on June 13. You should have two sets of each resource (Vyrso edition and Logos edition).

That is just it. For the other books there were two sets and for these three there were not!

Keith Larson

https://community.logos.com/discussion/comment/604832#Comment_604832

A Sweet and Bitter Providence

Filling up the Affliction of Christ

John Calvin and His Passion for the Majesty of God

Hey Keith! It looks like all three titles were unlocked on June 13. You should have two sets of each resource (Vyrso edition and Logos edition).

That is just it. For the other books there were two sets and for these three there were not!

Lee

https://community.logos.com/discussion/comment/604875#Comment_604875

I think there's been a good resolution. It is good that Logos is committed to their stated policy.

Personally, I feel that the title of this thread is attention-grabbing but misleading and a bit unfair to Logos. If only it were changed.

Jani Snell

https://community.logos.com/discussion/comment/604875#Comment_604875

That is just it. For the other books there were two sets and for these three there were not!

I'll look into this and will hopefully have an answer for you by the end of the week. Vyrso unlocks are a little tricky. We have just recently started recycling a Vyrso ID so that customers don't have duplicate resources. So sometimes, you'll receive a new resource (so two total), and other times, your Vyrso resource will be updated. We strive to give customers their unlock as soon as we catch/create a duplicate resource on the Logos and Vyrso storefronts. Please continue to let us know anytime an unlock was overlooked. [:)]

Todd Phillips

https://community.logos.com/discussion/comment/604892#Comment_604892

Please continue to let us know anytime an unlock was overlooked.

Jani,

I have the three volumes of Theology in Community series that are available in Vryso (The Deity of Christ, Suffering and the Goodness of God, The Glory of God). They can be seen here: https://vyrso.com/products/search?q=christopher+morgan+robert+peterson

However they have been available in Logos format for some time now in this collection: https://www.logos.com/product/37738/theology-in-community-series

Can I get the Logos versions unlocked? Or is there a problem since they aren't available outside of the collection? If so, can we get the collection broken up?

abondservant

https://community.logos.com/discussion/comment/604935#Comment_604935

I have two of those as well.

(Can we have the thread title changed, or can we at least let it die? its kind of agitating.) thanks.

Keith Larson

https://community.logos.com/discussion/comment/604940#Comment_604940

I would love to change the title but after so many hours you can not edit posts. do you know of a way?

abondservant

https://community.logos.com/discussion/comment/604947#Comment_604947

Keith, the moderators have changed it for you

fgh

https://community.logos.com/discussion/comment/604892#Comment_604892

Please continue to let us know anytime an unlock was overlooked.

Could you check these:

Judging from another recent thread, it seems fairly certain that the first one was missed. The other three are mere suspicions.

Todd Phillips

https://community.logos.com/discussion/comment/604935#Comment_604935

I have the three volumes of Theology in Community series that are available in Vryso (The Deity of Christ, Suffering and the Goodness of God, The Glory of God). They can be seen here: https://vyrso.com/products/search?q=christopher+morgan+robert+peterson

I just received the Logos versions of these books today. Thanks!