Trying to sign into the program this AM and it's telling me "An Error Occurred While Attempting to Contact the Server, please try again later..."
Any ideas? Service starts in a little over an hour...
Same problem - both a Mac Desktop and Windows 8 laptop cannot sync down services (Red triangle in the sync spinner and message: "An error occured during synchronizations, click to try again").
I had the syncing issue to start...then signed out of the program as a troubleshooting idea. Now I can't even log back in to try to make a presentation from scratch...
We have the same problem....is there someone from Proclaim on-line that can give us an update...service starts in less than an hour....
We are aware of connectivity issues for some people and are looking at things on our end right now. I'll update this thread when I know more.
Maybe accounts forgot to pay the internet bill. Just kiddin. Happy father's day, hope you get sorted out soon.
Thank you, Dustin! I hope it's a quick fix.
Good Morning,
We too are having issues. I am glad to see that there is someone working on this issue. Praying that the "connectivity" issue is resolved soon.
With it being Trinity Sunday, it seems that there must be a movement of the Holy Spirit coming in a might way that the enemy is doing all he can to upset.
Barry
This is my first Sunday trying this on the trial membership. Mine's down too. How often does this happen?
Hi, Chris. I can honestly say it's never happened to me before. I've been using the service since about December of 2011 and it's always been stable, at least on the server side.
I'm in! Sync is working, too! Thank you to whoever fixed it.
Still down for me. I can't upload content, sync, or access my library. This is exactly why there needs to be an "offline" capability where I can create the presentation on my desktop and move it to my laptop for running at church. We have service tonight at 6:00, I hope it's fixed by then!
Hey Jeff,
Its being worked on at the moment and updates will be given as stuff is being fixed.
I noticed the connectivity issues this morning, but I had my presentation synced and I was already logged in so I didn't have any problems using my presentation - I'm glad I didn't log out or have to make adjustments this morning.
I've used Proclaim for close to a year and have never experienced this before - I really like it, so don't let this deter you from using it anyone!
Sorry for the interruption - we believe we have restored connectivity to all of our online services. Please let me know if you are still unable to connect.
Looks good from my end, and I echo Stephanie's comment - this kind of interruption is a first for me too.
Thanks for getting this nipped in the bud quickly! (But my comment on an "offline" mode still applies - especially for us small churches who can't afford internet!)
Oh Proclaim, Proclaim...spent a couple of hours on our Father's Day Presentation at home Saturday night.
Today, at the church, starting at about 10:30 or so, we could not get online to sync the presentation.
Couldn't upload videos either on Sunday either. Video was added and synced to group Saturday at 10 pm.
What gives? Will Logos please tell us the honest truth about what's happening with your servers on Sunday morning?
I'm beginning to lose credibility with my audio/video staff after convincing them that Proclaim was the future.
Rafel, I agree. And folks that say they never have any issues I'm mystified. Proclaim is the butt of Jokes for us. I wonder if some are using less of it's features than we are. We use Proclaim remote and presenter notes view. For about a month those were off. Most mornings we have difficulty making the presentation synch with the remote and end up stumbling-bumbling about to fix it.As much as I am a HUGE Logos fan, I think that we're done supporting Proclaim and using it in our Church. It is simply in the way -
Dustin, this seems to be the second week in a row where there are server or some type of connectivity issues so I looked back at last weeks posts to see if someone had responded with a report as to what went wrong but there was nothing. I agree with the others in that we are loosing credibility in our churches. It does no good to say to my paster sorry we are down for a little while when he is in the middle of trying to control his sermon and read his sermon notes on his Ipad. I would like a detailed explanation of what went wrong and what you are doing to fix it or I will have to go to another provider.
We didn't have this problem yesterday, but did experience it a couple of weeks ago. The server problem made logging into Proclaim extremely slow and even when it did load, it was almost impossible to advance slides (about a 5 second delay--too long to use for worship). This was on our PC running Vista. I pulled up the presentation on my Macbook Air and while I had the same server problem I didn't have the slide advancing problem-so we were able to make it for service.
I really like all the features of Proclaim-but I don't like finding out about bugs on Sunday mornings.
Jason
This past Sunday, we had a problem with one of our edge servers. We have already deployed a replacement for it. Currently, we are migrating all of Proclaim's web services to use the replacement. We will be done migrating this week, before Sunday.
I am very sorry for the inconvenience.
Hi, Stephen,
Thanks for the explanation and the apology. We appreciate the effort that goes into all this behind the scenes. It really was a near-disaster for some of us. We try very hard to put together professional presentations, and, speaking for myself, very quickly become dependent on it as a part of the services we do - when it doesn't work, things get weird very quickly.
Thanks again,
Larry
We sincerely apologize for the issues with Proclaim this weekend and last. The two instances were unrelated to each other, each dealing with different backend services. Both issues were, obviously, unexpected.
The "good" news is that whenever these issues occur, we are able to seek out solutions to protect the services from them in the future. We are able to do updates, replace hardware, write new code, etc - whatever it might be. We are able to make quick turn arounds on these, and, as Stephen said in his post, we'll have a solid, stable solution in place by this Sunday for both of these issues.
We are actively doing more internal analysis to continue to find issues or bugs before any crashes happen, and will be redoubling our efforts to provide stability in our tools. We look forward to getting to introduce not only new features to you, but also earning your trust on the stability of Proclaim every Sunday morning.
What do you have in terms of backup servers? Does one server having a problem really (still) bring down Proclaim?
Hi Aaron....since this is something we are making monthly payments for, would it be wrong of my to ask when the issues will be ironed out. I don't want another Sunday like last Sunday. The awkwardness is wearing thin. We will go back to using Media Shout until you guys assure us that you can handle Sunday mornings at 10 AM EST thru 1:00 PM EST. We are FOR Proclaim, but, in the immortal words of Billy Joel, "honesty is mostly what we need from you."
It's 6:30am in Nampa, ID on June 22nd and the problem seems to have recurred. It started with the "My Songs" section not populating when updating slides. I tried logging out of the app and now I cannot log back in - which is going to be bad news if that continues!! I get the same error that the server is not available.
I am having issues right now with backgrounds, with an error message "Unable to Load Media". I usually put together my sermon slides early Sunday morning, today, so far, I am unable to get them up. Hopefully within a couple hours I can get them. I am logged into Proclaim and can otherwise edit the slides, but not get backgrounds. I wish I could load the backgrounds onto the hard drive to avoid the delays that come from scrolling through the media, but I guess that is another topic...
Yep same for us. We cannot log into the software. "An error occurred while attempting to contact the server". This is as of 8:53am EST.
Not cool!
Hey guys,
Evreything seems to be working now. There were a few issues that have been resolved. Is anyone else having issues signing in? I have been able to do so myself.
It's 6:30am in Nampa, ID on June 22nd and the problem seems to have recurred. It started with the "My Songs" section not populating when updating slides.
Is this still occurring? I am able to do so on my machine.
Still getting "Unable to load media" on slide backgrounds
There are still some pieces being fixed at the moment. It should work in the next few minutes.
Bellevue, NE unable to sync! We are about to start worship. Please help.
this issue is known and we have people looking into it right now. Sorry for the inconvenience.
Thanks
I'm getting the unable to load media error in my content and the my store box
People are working on fixing the issue at the moment.
Go Spencer go! We are rooting for you guys!
Good morning, how long do you think is going to take? We are having the same issues here (Austin, TX) We still have one hour before our service and this is the second Sunday in a row we have issues with proclaim.
Should be shortly. I will give an update when a fix is in place.
Got it working! Sync is a little slow but is running! Thank you and hope you fix the issue. Praying for you!
Everything should be up ad running now. If anyone has issues please let us know.
Thank you...really hate sweating on a Sunday morning.
Our technician is running the presentation ok, but is getting the "cannot connect to server" message....
...and I think it's now resolved....whew
Good to hear. If you have any other issues, let us know.
We use an iPad to control the service quite a bit, and had grief with it at both our 8:30 and 10:45 services. We kept getting the Unable to change slides message and the iPad would simply quit responding. I closed the app and restarted it at one point in the 2nd service and it seemed to help.
For those of us who use iPads to control the service, this is also our confidence monitor (except notably for the OSB and videos)... and if the tablets aren't working, that literally means we have no confidence in the program and what we're doing. It is enormously disruptive and unsettling to have this happen on a Sunday morning. I can't see the screen well at all from preaching and leading worship.
Some of us are pretty stretched in a service as it is - I lead worship, preach, play guitar in the praise band at the 2nd service (and sometimes, like today, at the first service as well), I had two baptisms... and it was a busy morning. Proclaim glitchiness I didn't need.
Even saying that, though, today was better than last week, and I was semi-prepared for issues. Please communicate our gratefulness for progress... but we hope you are continuing to solve the issues. Sunday morning isn't the best time to do that, though...
I have an issue...It happens all to often. Once we are done our term we will probably look elsewhere. I love the idea, love how it works with Logos, but if it doesn't work on Sunday......
I was not able to use proclaim two weeks in a row. Last week, June 15 I tested it at home and it worked fine. However, at church my android tablet would not connect.
This week my windows 7 computer just kept freezing. I rebooted numerous times and finally right before the service it began to work. However, the tablet did not connect. sometimes it would ask for a sign in other times it was just black. I was never able to use it. After the service was over I tested it at the church and it seemed to work fine.
I too would like to hear more about the fix for this problem. I am feeling rather unsure of using the program next week.
The only thing I really want to stress about on Sunday is my sermon, not if Proclaim is going to work or not. We were halfway through the service today before it reconnected with the server and started working properly. I love Logos and the idea of Proclaim - it's easy to use and the cloud syncing it wonderful. I just can't work with a program that is fine Monday through Saturday but crashes on Sunday mornings when I need it. Sorry, guys, I'm done.
I apologize for the issues that arose this morning. After reviewing with the team, I am confident that the services Proclaim uses are now stronger than ever - in truth, this morning we more than doubled the processing power of our backend services and, once implemented, we had a very stable system this morning. It is my sincere apologies that some of you were effected this morning, and we will continue to mitigate the risk that you take on Sundays.
There will be a new update to the application this week, as well, to take care of some of the issues we discovered on the application side. This will be a special release to fix some of the stability issues, ahead of the new features that are currently available in the beta.
We know that the most important thing for a collaborative tool like Proclaim is the stability during worship, and will continue to make that our priority. Many of the updates we're doing are on the backend and are the direct response to when issues do arise. One of the good things about finding issues is our ability to uncover the problems and deploying a quick - and substantial - fix. Every time we have an issue like this morning, our tools get better and stronger as we can make sure that the particular issue does not occur again.
Please know that the team will be working exceptionally hard this week to serve you and your plans for worship - we hope to continue to provide you the most innovative and stable church presentation tool available.
