Lag time when turning pages while reading on my iPad mini

I tried to search for this topic and didn't find anything. Perhaps I am not using the correct words.

Over this past week I read 8 books while I was not connected to the internet. While reading on my iPad mini I was often frustrated with the responsiveness in turning pages as I often had to wait several seconds for the page to turn after I swiped with my finger. Has anyone else experienced this frustrating behaviour?

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Has anyone else experienced this frustrating behaviour?

I don't have a mini, but I think that is unrelated. (which model?)
I HAVE experienced this, but it has been more than a year (maybe two)
It would be helpful to have more info:

What book? How many highlights/notes are attached to the resource? Have you killed the app? Killed other apps? Done a full restart of the device?

https://community.logos.com/discussion/comment/610484#Comment_610484

Has anyone else experienced this frustrating behaviour?

I don't have a mini, but I think that is unrelated. (which model?)

I HAVE experienced this, but it has been more than a year (maybe two)

It would be helpful to have more info:

What book? How many highlights/notes are attached to the resource? Have you killed the app? Killed other apps? Done a full restart of the device?

I should have thought of restarting. I've had that situations many times in the computing world and should know this. [:$] I will try it to see if that helps.

I did have a few other apps running but I have since quit them.

It was pretty much happening with most books I was reading. After restarting I tried them again and that seemed to help.

I will have to remember this in the future.

https://community.logos.com/discussion/comment/610506#Comment_610506

I thought I would re-post about this again since I continues to happen even after I restarted.

It is frustrating waiting for the text to catch up as I read.

Has anyone else experienced this? Any suggestions?

https://community.logos.com/discussion/comment/613908#Comment_613908

I've had a time when I was unable to open the app on my mini, and the cause was another app that was stealing memory.

https://community.logos.com/discussion/comment/613911#Comment_613911

I've had a time when I was unable to open the app on my mini, and the cause was another app that was stealing memory.

I don't think this is not my issue since I close all other programs when I use Logos.

https://community.logos.com/discussion/comment/613923#Comment_613923

The app I had issues with was suppose to be closed, but it still caused trouble. I had to restore backup to fix it.

https://community.logos.com/discussion/comment/613926#Comment_613926

So how do you tell if an app is causing a problem when it is closed?

https://community.logos.com/discussion/comment/613927#Comment_613927

Try 2 finger scrolling rather than page turning. I find that works better for my on my iPad 3rd generation.

-Dan

https://community.logos.com/discussion/comment/613928#Comment_613928

Thanks for the suggestion Dan. I'm still experiencing lag even when I use 2 finger scrolling. It doesn't happen all the time but enough to be annoying and sometimes quite frustrating.

https://community.logos.com/discussion/comment/613932#Comment_613932

I get this issue all the time and have not found a way to fix it. And yes, it is very frustrating, this is one of the reasons when I get the prompt in the app "Do you love Logos" or something to that effect, I feel very strongly that "No" as it is dog slow.

I keep hoping that the speed will improve, but after so long, I am starting to lose hope.

-- Odin

https://community.logos.com/discussion/comment/613937#Comment_613937

Thanks for letting me know that someone else is having the same issues. I too hope it gets fixed soon.

Okay, I just did a test to let everyone know what exactly I am experiencing. I am reading the Vyrso book "Move: What 1,000 Churches Reveal about Spiritual Growth". I tested chapter 15 and below I've recorded the number of seconds I had to wait when trying to turn each page. Note how inconsistent it is. I even try to swipe early but it is hard to guess how long it will take. In this particular chapter it became worse as I progressed through it.

0,1,0,0,0 after 2 swipes, 0,2, 0 after 2 swipes, 0,5,3,2,0,0,3,5,2,5,8,5,9,5,5,5,2,9

To clarify, I am using a fairly new ipad mini with 32 GB memory and no other programs are running. I also restarted it soon before the test.

Suggestions welcome.

https://community.logos.com/discussion/comment/613943#Comment_613943

Suggestions welcome.

it seems you skipped over some of my original questions. Let's start with your notes/highlights. Do these resources have any notes/highlights? If so, how large is the note file? In l5, pretend to print the note file. How many pages? What about a resource without any notes/highlights. Same experience?

https://community.logos.com/discussion/comment/613937#Comment_613937

I get this issue all the time and have not found a way to fix it. And yes, it is very frustrating, this is one of the reasons when I get the prompt in the app "Do you love Logos" or something to that effect, I feel very strongly that "No" as it is dog slow.

I keep hoping that the speed will improve, but after so long, I am starting to lose hope.

-- Odin

To be honest I use Olivetree or Accordance for that reason.... but sometimes you are wanting your resources you have in Logos.

-Dan

https://community.logos.com/discussion/comment/613947#Comment_613947

To be honest I use Olivetree or Accordance for that reason...

slow page turns like Bruce describes? 5 seconds? 9 seconds? I don't experience this. If you do, what are your note files like?

https://community.logos.com/discussion/comment/613945#Comment_613945

Sorry Alabama, I missed that when resurrecting this thread.

Do these resources have any notes/highlights? If so, how large is the note file?

Yes, there are about 40 highlights in this book and no written notes.

In l5, pretend to print the note file. How many pages?

2 pages

What about a resource without any notes/highlights. Same experience?

I tried three other books that didn't have any notes. Some pages turned immediately but most had 2-3 second delays and several times I had to swipe more than once to get it to move to the next page but it was snappier than those with notes. Even this is frustrating although not as frustrating as when I use highlights.

Please tell me you are not saying that Logos may be affected by a few notes! I really want to take notes on my books and the reason why I got the iPad in the first place was to be able to do this easily.

https://community.logos.com/discussion/comment/613958#Comment_613958

Please tell me you are not saying that Logos may be affected by a few notes!

Nope. Not saying that at all. I am saying that if you have LARGE note files, it causes problems... Even if there are only a few highlights/notes in that resource. I just did a quick check in a book I am currently reading. I have 80 highlights in 4 chapters. I expect to have 5 times that and don't anticipate any problems. When logos FIRST moved to highlights=notes! I had severe problems with the app. I decided to move to resource specific note files, and haven't had any problems since.

Did you say which mini you have? Is this a first gen? I have a 3rd gen iPad (so old-ish)

https://community.logos.com/discussion/comment/613960#Comment_613960

I decided to move to resource specific note files, and haven't had any problems since.

Actually, after reading posts where you spoke about this on the forums I made sure all of my files were "resource specific" so I don't have any large files.

Did you say which mini you have? Is this a first gen? I have a 3rd gen iPad (so old-ish)

Yes I have an iPad mini with retina display A1489 - 32GB that I purchased in late 2013.

I'm glad to hear that you don't have any problems with yours but I'm still not seeing what my issue may be. [:(]

https://community.logos.com/discussion/comment/613967#Comment_613967

I don't own the resource you listed. Similar results with all other resources?

https://community.logos.com/discussion/comment/613971#Comment_613971

How much free space on your device?

https://community.logos.com/discussion/comment/613972#Comment_613972

I don't own the resource you listed. Similar results with all other resources?

Yes, pretty much all of them that I have used recently.

How much free space on your device?

14.6 GB

https://community.logos.com/discussion/comment/614037#Comment_614037

I have no idea. I am just as perplexed as you. [:s]

https://community.logos.com/discussion/comment/614055#Comment_614055

Thanks for trying alabama. I appreciate all your suggestions.

Does Logos monitor this forum so that they know there is an issue or is there a way of reporting or problem solving this with them?

https://community.logos.com/discussion/comment/614057#Comment_614057

This situation has caused me to think what could be causing it. Here are the options that I'm pondering at this point:

There is an issue with my particular iPad mini. But I doubt this is the case since I don't have any other issues with any other app other than the Logos app.
There is an issue with the latest version of Apple software I am using. I have 7.1.2 (11D257)
There is an app running or something running in the background that is causing the issue. I have closed all the apps and started again but there may be an issue. Note that this is happening when I'm reading offline so it isn't from receiving "notifications" from other apps.
I have downloaded too many Logos volumes on my iPad and that impacts it somehow. I currently have 80 because I used it offline so much but I don't think this should affect anything as long as there is still lots of memory available in the device.
The Logos app is not fast enough. I am suspicious that this is the case. The lagging gets worse the faster that I read or if I skim read. If I wait 20 seconds after turning a page to turn the next page there is no lag but this makes reading quite frustrating and skimming next to impossible since I can read most pages faster than 20 seconds.

https://community.logos.com/discussion/comment/614062#Comment_614062

I have downloaded too many Logos volumes on my iPad and that impacts it somehow. I currently have 80

I don't recommend downloading large amounts of resources... but 80 isn't much.

I can read most pages faster than 20 seconds.

Do you have the text set to REALLY LARGE? Are you a speed reader?

https://community.logos.com/discussion/comment/614080#Comment_614080

I have downloaded too many Logos volumes on my iPad and that impacts it somehow. I currently have 80

I don't recommend downloading large amounts of resources... but 80 isn't much.

I currently have 286 resources downloaded and don't see the lag issues you are reporting.

https://community.logos.com/discussion/comment/614080#Comment_614080

I can read most pages faster than 20 seconds.

Do you have the text set to REALLY LARGE? Are you a speed reader?

My eyes are not as good as they used to be but the text is not REALLY LARGE. I have the text set exactly to the middle of the scale. By the way, what setting is your text?

Depending on the content of the material I do read quite quickly. Actually, on another note, a book that I really appreciated is called "How to Read Slowly" by James Sire which basically says that reading speed should be determined by the content of what you are reading. For instance, if it is the Bible I have to work at slowing down so that I can really take in what is being said, but if it is the newspaper I pretty much just skim it. Other material is somewhere on that scale.

https://community.logos.com/discussion/comment/614090#Comment_614090

I have downloaded too many Logos volumes on my iPad and that impacts it somehow. I currently have 80

I don't recommend downloading large amounts of resources... but 80 isn't much.

I currently have 286 resources downloaded and don't see the lag issues you are reporting.

That's good to know. So Graham or alabama, is your response time "instant"? Do you have any lag at all?

https://community.logos.com/discussion/comment/613957#Comment_613957

To be honest I use Olivetree or Accordance for that reason...

slow page turns like Bruce describes? 5 seconds? 9 seconds? I don't experience this. If you do, what are your note files like?

Slow performance over all, and if you do anything requiring Logos servers even on an LTE network, it takes longer and feels frustrating compared to the instant results in the other programs. I noticed it the other day especially when I was hoping into Verbum mobile from accordance mobile. I was reading a commentary and was being referred to an Anchor commentary which I own in Logos and which was saved on the iPad. Times like that are when you really notice how sluggish Logos feels. By no means is Logos mobile unusable just not ideal in speed.

-Dan

https://community.logos.com/discussion/comment/614104#Comment_614104

So Graham or alabama, is your response time "instant"? Do you have any lag at all?

Pretty close to instant. Enough that I don't think about it!

I've just tried it on a couple of resources - one local to my device and one not downloaded.

Then I started swiping through some pages:

On the local resource most of the time it is instant - the page is replaced by the time I have finished swiping - sometimes their is a sub-second delay
On the remote resource again most of the time it is instant. Sometimes there is a slight delay which I assume is when Logos is downloading another portion of text. Still no more than a second if that

https://community.logos.com/discussion/comment/614105#Comment_614105

Slow performance over all, and if you do anything requiring Logos servers even on an LTE network, it takes longer and feels frustrating compared to the instant results in the other programs.

Yes, network latency can be an issue (my tests above were on a wireless network) but I think what Bruce is describing is just lag issues when reading a downloaded resource. In his original post he referred to doing this when offline so network factors don't seem to be the issue in his case

https://community.logos.com/discussion/comment/614120#Comment_614120

I'm surprised Bruce hasn't got a Logos employee yet. Maybe it's just Monday morning. Can't trust that day, since it just turns out that way.

But more seriously, absent Logos guys, I'd install Noet and try the same books. I use 4 of th eapps and notice when one is acting up, another one is behaved. In theory, it's the same code. But I'm a believer in whatever works.

While I was trying out my Logos apps for speed-iferousness, (and they're all speedy, even running with a single notes file), I noticed the Library sort was most recent, but not remotely most recent. Oh well.

https://community.logos.com/discussion/comment/614120#Comment_614120

So Graham or alabama, is your response time "instant"? Do you have any lag at all?

Pretty close to instant. Enough that I don't think about it!

I've just tried it on a couple of resources - one local to my device and one not downloaded.

Then I started swiping through some pages:

On the local resource most of the time it is instant - the page is replaced by the time I have finished swiping - sometimes their is a sub-second delay

On the remote resource again most of the time it is instant. Sometimes there is a slight delay which I assume is when Logos is downloading another portion of text. Still no more than a second if that

I'm jealous! This gives me hope that it is something that can be fixed if I just find out what that might bit.

I think what Bruce is describing is just lag issues when reading a downloaded resource. In his original post he referred to doing this when offline so network factors don't seem to be the issue in his case

Yes, my issue is primarily not a network issue although performance is even worse when I use the network. But I expect that to be the case.

https://community.logos.com/discussion/comment/614123#Comment_614123

I'm surprised Bruce hasn't got a Logos employee yet. Maybe it's just Monday morning.

It's a national holiday today here in Canada. Maybe Logos is celebrating too. [:)] It is called Civic Holiday - http://en.wikipedia.org/wiki/Civic_Holiday

I noticed the Library sort was most recent, but not remotely most recent.

I also noticed this when I connect remotely to try to find a book but it is not sorted by most recent.

https://community.logos.com/discussion/comment/614104#Comment_614104

So Graham or alabama, is your response time "instant"? Do you have any lag at all?

Along with Graham, near instant.

I did have a thought... Did you say this resource is downloaded or no?

https://community.logos.com/discussion/comment/614131#Comment_614131

It's a national holiday today here in Canada. Maybe Logos is celebrating too. It is called Civic Holiday - http://en.wikipedia.org/wiki/Civic_Holiday

Depends where you are here in Alberta it is Heritage Day ( but I feel a little silly after going to the WIKI page you said the various names are there).

-Dan

https://community.logos.com/discussion/comment/614148#Comment_614148

It's a national holiday today here in Canada. Maybe Logos is celebrating too. It is called Civic Holiday - http://en.wikipedia.org/wiki/Civic_Holiday

Depends where you are here in Alberta it is Heritage Day ( but I feel a little silly after going to the WIKI page you said the various names are there).

-Dan

Ah yes Dan, I forgot that different Provinces use different names even though the Wiki page says that. [:$] It is a good reminder that life doesn't revolve around any of us.

https://community.logos.com/discussion/comment/614187#Comment_614187

So Graham or alabama, is your response time "instant"? Do you have any lag at all?

Along with Graham, near instant.

As with Graham I am pleased that yours works that well.

I did have a thought... Did you say this resource is downloaded or no?

They have all been downloaded to my device. What was your thought?

https://community.logos.com/discussion/comment/614197#Comment_614197

I remember one person had issues with his iPad and it was determined that he had too many resources downloaded... I believe the number was over 4000.

-Dan

https://community.logos.com/discussion/comment/614197#Comment_614197

They have all been downloaded to my device. What was your thought?

I don't know if it is anything... Try deleting the one resource and see what happens when you are pulling it from the cloud. Then download it again and recheck. Probably nothing... but, you never know. I know this solved something for one user at one time. Probably unrelated.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/614127#Comment_614127

This gives me hope that it is something that can be fixed if I just find out what that might bit.

Please send your support info and don't forget to add a short note explaining the issue in your email (90% of our customers don't do that and it's not much help if they don't).

Have you tried a fresh install of one of the other apps to see if the problem occurs there?

https://community.logos.com/discussion/comment/614214#Comment_614214

Please send your support info

Thanks for responding. I'm not sure what you mean by "support info". What info do you need? Where should I send this?

Have you tried a fresh install of one of the other apps to see if the problem occurs there?

I usually only use the Logos app but I will try it in Vyrso to see if that makes a difference.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/614221#Comment_614221

Thanks for responding. I'm not sure what you mean by "support info". What info do you need? Where should I send this?

If you tap on the Help icon there is a "Send Support Info" item - just tap on it and follow the instructions. This will send us log information that might help us debug the issue.

https://community.logos.com/discussion/comment/614221#Comment_614221

Thanks for responding. I'm not sure what you mean by "support info". What info do you need? Where should I send this?

On my iPhone (iPad is slightly different):

From homepage, navigate to "more" then "help" then "send support info." This creates an email with logs attached.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/614226#Comment_614226

Thanks for responding. I'm not sure what you mean by "support info". What info do you need? Where should I send this?

On my iPhone (iPad is slightly different):

From homepage, navigate to "more" then "help" then "send support info." This creates an email with logs attached.

Wow - I actually beat Alabama on this one! [:)]

https://community.logos.com/discussion/comment/614228#Comment_614228

Wow - I actually beat Alabama on this one!

My wife had a baby today. [:P]

https://community.logos.com/discussion/comment/614231#Comment_614231

Congratulations hope the child has a blessed life, and is always a blessing to you and your wife.

-Dan

https://community.logos.com/discussion/comment/614225#Comment_614225

Thanks for responding. I'm not sure what you mean by "support info". What info do you need? Where should I send this?

If you tap on the Help icon there is a "Send Support Info" item - just tap on it and follow the instructions. This will send us log information that might help us debug the issue.

Thanks. I didn't know this was even an option. I guess I should explore the app some more when I have time.

https://community.logos.com/discussion/comment/614241#Comment_614241

Congratulations hope the child has a blessed life, and is always a blessing to you and your wife.

-Dan

Thanks Dan for the kind words and blessing. [:)]

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