Problems with broadcasting

My church has just started testing out Proclaim. When we tested everything at my house, it worked beautifully. I was able to pull up the Logos app on my Android phone and receive signals that were pushed as we went through the presentation. However, when we tested it out at church (we meet in the auditorium of a local school), we cannot get the broadcasting part to work. The phone app doesn't recognize any signals or even that the presentation is running.

Luckily, I am a network engineer for the school district, so I have access to all of the school's wireless networks and filtering. I tried making sure the computer running the presentation and my phone were connected to the same wireless that has full rights. I even put logos.com into our global whitelist as a precaution. I also made sure the location was set for the school, not my house. Is there anything else that would need to be set to on the network to allow the broadcasts to get sent to my phone from the presentation?

As a side note, I did check the logs on the computer. I was getting the following errors:

Error handling response (GET https://clientservices.logos.com/update/v1/feed/proclaim/stable.xml).
System.Net.WebException: The remote name could not be resolved: 'clientservices.logos.com'
--AND--
Error handling response (PUT https://proclaimservices.logos.com/v1/onair/86819b245a6549c3ab49648acb00fe94).
System.Net.WebException: The request was aborted: The request was canceled.

After I added logos.com to the global whitelist, I didn't see these errors appear in the log anymore. Now the presentation runs without putting any more errors in the logs, even though the broadcasts still don't work.

Any help would be greatly appreciated! Thanks!

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Comments

Spencer McKimson

What you have done should be more than enough for phones to get signals from presentations as long as they are in the vicinity of the Address that you have set for the presentation. Have you tried using the Phone's to follow the presentations when not connected to the wifi network? My first thought is that the wifi at the school may be a little unstable; this would be something to try, and if this does not make a difference, please let me know.

Drew Sartorius

https://community.logos.com/discussion/comment/635158#Comment_635158

Going off of the wireless on my phone didn't help at all. I also tried putting both the presenting computer as well as my phone on a wireless network that is basically the same network as the schools, but before it gets internalized (no firewalls or filtering) and it didn't work there either. Now I'm really confused!

Drew Sartorius

https://community.logos.com/discussion/comment/635171#Comment_635171

I did just realize something that might make a difference... when I'm connected to the school's internet, it looks like my location is set about 3 miles down the street. I'm guessing this is where the ISP is. Would my location being off by a few miles prevent me from connecting to the presentation?

Spencer McKimson

https://community.logos.com/discussion/comment/635174#Comment_635174

This could be the issue. Make sure the location is set closer and then try again.

Drew Sartorius

https://community.logos.com/discussion/comment/635179#Comment_635179

Very interesting...that was it. So it looks like I have two options. The first is to set my phone to only use GPS, not Wi-Fi for getting my location. The other option would be to set the location of the presentation to be at the location shown by the network. Neither are perfect, but I guess we could get by one way or the other.

Do you know what the radius is for the presentation? I wonder if we could set it half way between the actual location and the network's location to pick up both spots.