Error trying to purchase a Vyrso book: "Card not captured"???

Rosie Perera Member Posts: 26,202 ✭✭✭✭✭

October 2014 edited November 20 in Resources Forum

I've never seen this error before. What gives? I tried again and it still didn't go through. My credit card info is accurate, and it has not expired. I switched to another credit card, and still got the error.

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• Resources

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  JT (alabama24) MVP Posts: 36,512

  October 2014

  Same on my end. I'll create a thread in the general forum. 

  macOS, iOS & iPadOS |Logs| Install
  truth over tribe

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  JT (alabama24) MVP Posts: 36,512

  October 2014

  https://community.logos.com/discussion/comment/643466#Comment_643466

  Well, after I send Brian an email and created a new thread in the general forum... all is now well for me. Perhaps a temporary glitch? Try again now?

  macOS, iOS & iPadOS |Logs| Install
  truth over tribe

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  Rosie Perera Member Posts: 26,202 ✭✭✭✭✭

  October 2014

  Yup, it worked for me this time too. Must have been a temporary glitch. Thanks for testing it out so I knew it wasn't just at my end.

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  Bradley Grainger (Logos) Administrator, Logos Employee Posts: 11,969

  October 2014

  The secure credit card processing service we use had a 27 minute outage from 2014-10-26 02:15:00 GMT to 2014-10-26 02:42:00 GMT. I don't have any further details; this was unfortunately something we had no control over.

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  Rosie Perera Member Posts: 26,202 ✭✭✭✭✭

  October 2014

  https://community.logos.com/discussion/comment/643511#Comment_643511

  Thanks for the info, Bradley. Glad it is resolved.

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