Android Problem with Recent Downloads Verbum

David Wanat
David Wanat Member Posts: 1,829 ✭✭✭
edited November 21 in English Forum

Hi. I have an Android Galaxy Tab 2 with OS 4.2.2. My Verbum app is 4.3.8.

This morning, I received an update to eight of my works I have on my tablet. Afterwards, when I tried to access any of these resources, I get a message of "an unknown error occurred opening resource."

If relevant, these resources did work yesterday.

Anyone out there have the same problem or a solution?

WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max

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  • BillS
    BillS Member Posts: 3,805 ✭✭✭

    Hi. I have an Android Galaxy Tab 2 with OS 4.2.2. My Verbum app is 4.3.8.

    This morning, I received an update to eight of my works I have on my tablet. Afterwards, when I tried to access any of these resources, I get a message of "an unknown error occurred opening resource."

    If relevant, these resources did work yesterday.

    Anyone out there have the same problem or a solution?

    Same problem, same error with the Bible app, on ISBE & Bible Knowledge Commentary. NIV (84) & NRSV also downloaded with them, this morning, & opened normally.

    Looks like some of the Logos 6 change broke at least these 2 resources for the Bible & Verbum apps?

    My Bible app is 4.3.8 (build 286)

    Grace & Peace,
    Bill


    MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
    iPhone 12 Pro Max 512Gb
    iPad 9th Gen iOS 15.6, 256GB

  • DominicM
    DominicM Member Posts: 2,995 ✭✭✭
    https://community.logos.com/discussion/comment/653271#Comment_653271

    Bill - My BKC has not been updates since 25 june, so should be 2.3.8. compatible..  odd.. maybe it got corrupted???

    have you tried removing it and re downloading it?

    Never Deprive Anyone of Hope.. It Might Be ALL They Have

  • PK Fitz
    PK Fitz Member Posts: 9

    I have the same problem with my Verbum Library running on Android 4.4.2. I received updated resources and some will not open. The message is: "An unknown error occurred opening resource."

    Tech support is working on this.

  • BillS
    BillS Member Posts: 3,805 ✭✭✭
    https://community.logos.com/discussion/comment/653297#Comment_653297

    Bill - My BKC has not been updates since 25 june, so should be 2.3.8. compatible..  odd.. maybe it got corrupted???

    have you tried removing it and re downloading it?

    Yep. Same problem.

    Grace & Peace,
    Bill


    MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
    iPhone 12 Pro Max 512Gb
    iPad 9th Gen iOS 15.6, 256GB

  • Kevin Byford (Faithlife)
    Kevin Byford (Faithlife) Member, Logos Employee Posts: 4,309
    https://community.logos.com/discussion/comment/653477#Comment_653477

    We've isolated the problem and have fixed it internally - we'll be pushing a new version soon.

  • BillS
    BillS Member Posts: 3,805 ✭✭✭
    https://community.logos.com/discussion/comment/653507#Comment_653507

    We've isolated the problem and have fixed it internally - we'll be pushing a new version soon.

    Fix confirmed with 4.3.9.

    THANK YOU!

    Grace & Peace,
    Bill


    MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
    iPhone 12 Pro Max 512Gb
    iPad 9th Gen iOS 15.6, 256GB

  • Doug Trick
    Doug Trick Member Posts: 24
    https://community.logos.com/discussion/comment/654199#Comment_654199

    Yes, it's working fine now on my system, updated to 4.3.9.  Thanks!

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