Proclaim CRASH

I have created a Proclaim presentation. When another user on a different computer tried to open it, Proclaim crashes. Actually, it crashes on two of their machines (both Macbook Pros, one with 16GB memory).

I have attached the Proclaim logs. Thanks.

FYI- I was not able to upload the .prs file (backup file) without getting an error on the web site. So, I can email it to you if it helps.

David

4666.Proclaim.log

8726.ProclaimError.log

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Comments

Ish Sarmiento

Thank you for the report, David. We're able to reproduce your crash and will work on tracking down the source of the problem.

David

https://community.logos.com/discussion/comment/684359#Comment_684359

Thanks!

David

https://community.logos.com/discussion/comment/684359#Comment_684359

Ish,

Have you found a solution for this yet?

Thanks,

David

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/685447#Comment_685447

David-

I was able to load your presentation with 241 service items ('Christology II') with the latest release. It took a while to render all the text, but it did load and render every service item for me. I saw my memory go up, but settled well under 1GB. The new release is now 64-bit and will allow more items in memory - 32bit applications crash when they get just over 2GB. You can monitor memory usage with the Activity Monitor application on your Mac, and choose the Memory 'tab' - I tend to add a filter to just 'watch' 'Proclaim'.

Please make sure they are on the latest release (1.26.0.518) and try to load this presentation again. If it crashes again, please post the new logs.

Glenn

Scott Alexander

https://community.logos.com/discussion/comment/685477#Comment_685477

It's worth noting that the render times will be slower for this presentation since if I remember correctly it's using Hindi text which requires a system font fallback. System font fallbacks are slow initially as they require some expensive directory scanning to find the correct font.