WARNING: SR-2 and Downloads
The latest version SR-2 and recent downloads (the last was c. 1.5 GB) has left many installations in a very unstable state, with L4 crashing, syntax searches crashing, missing Interlinear sections on popular reverse interlinears & LogosLXX, and Biblical people, places and things being greyed out.
My advice, what I'm doing now, is NOT downloading anything until we hear from Logos.
If you want to do this go to Program Settings and set Automatically Download Updates to NO. This gives warning of a download and you can REFUSE it.
Dave
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Windows 11 & Android 13
Comments
Too bad this happened over the holidays. Still Logos needs to get this fixed as soon as possible. This is a disastrous download. Hopefully, many will heed your warning. Unfortunately I didn't see it until after the fact.
Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.
The latest version SR-2 and recent downloads (the last was c. 1.5 GB) has left many installations in a very unstable state, with L4 crashing, syntax searches crashing, missing Interlinear sections on popular reverse interlinears & LogosLXX, and Biblical people, places and things being greyed out.
My advice, what I'm doing now, is NOT downloading anything until we hear from Logos.
If you want to do this go to Program Settings and set Automatically Download Updates to NO. This gives warning of a download and you can REFUSE it.
Hey,
I'm running this version on 2 computers and it's working BETTER. Must be all the good karma points that I have here, huh?
For what it's worth, I had major problems with SR-2, but deleting my index folder and rebuilding the index seems to have solved the problems for me.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
So far no problems running SR2 but I'm nervous now waiting for the crash!
So far no problems running SR2 but I'm nervous now waiting for the crash!
Wow guys. I'm so sorry that you are experiencing such problems. I'm guessing that there must be some commonality to your installations and/or resources. Like David, I have been running SR-2 with no problems at all. Release number: 4.01.3.4767
EDIT: For what it is worth. I went from 4.0a directly to SR-2, never installed SR-1. Not sure if that made any big difference. One thing for sure is that I didn't experienced the big downloads you guys are referring to either.
For what it's worth, I had major problems with SR-2, but deleting my index folder and rebuilding the index seems to have solved the problems for me.
Mark,
Exactly which folder did you delete? Did you have large numbers of resources (1GB+) in the folder?
C:\Users\Username\AppData\Local\Logos4\Data\glklg3ms.tvu\ResourceManager\Downloaded
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)
If you want to do this go to Program Settings and set Automatically Download Updates to NO. This gives warning of a download and you can REFUSE it.
Too late Dave, too late [:(]
I need Logos to prepare for tomorrow Sunday so, we will see... Just started to rebuild index on the second computer. Let you know guys if it helps.
Bohuslav
I need Logos to prepare for tomorrow Sunday so, we will see... Just started to rebuild index on the second computer. Let you know guys if it helps.Thanks Bohuslav.
Sorry guys, apparently it does not work. I deleted the index folder and did a new total indexing on my Win 7 notebook. Nothing visible changed. 1000 Bible Images are missing, Biblical Places, Things and People are still grayed (not usable). Sorry. It looks we need to hear from Logos on that problem.
Bohuslav
Sorry guys, apparently it does not work. I deleted the index folder and did a new total indexing on my Win 7 notebook. Nothing visible changed.
Bohuslav,
Why couldn't you have posted this 20 minutes ago? [:D]
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
Thanks for the warning, Dave! And I am sorry others were inconvenienced. I had learned to wait a couple of days for any downloads and just use L3 for peace of mind and heart; now, I will wait until upgrades or updates to L4 work without complaints. I might just wait until 4.0b comes out. [:D]My advice, what I'm doing now, is NOT downloading anything until we hear from Logos.
Interesting. I have Silver running on two laptops:
1. Win7 laptop: No problems, Biblical People etc all showing and working fine, 1000 Images loads up fine. In the Resource folder, 15 of them (mostly Bibles, OT *and* NT) were updated on 12/30.
2. XP Tablet laptop: Same problems as observed by others, Biblical People etc greyed out, 1000 Images says Resource Missing (but it's not, it's in the Resource folder on both machines with same date and file size). In the Resource folder, only 5 of them (NRSVNT, NLTNT, KJV1900OT/NT, ESVOT) were updated on 12/30.
I was asked by Richard to post the following info in this thread (the original post can be found here.
[quote]Just for interest sake. I have two computers running Logos4 one is is using 4a (build .4533), and the other up to date with sr2 and the newly updated resources.
Both are acting the same way (I have lost some of my interlinears, and biblical people, places and things, etc.).
This means that the problems probably aren't related to either SR-2 or the recent updates, but some other preexisting problem.
Again to be clear. On my system that is still on 4a with the old resources (that was working fine several days ago as I definitely used my NKJV interlinear and biblical people function), I am now having the same problems as described in this thread.
I have had a couple of minor crashes with SR-2. (minor because I could not reproduce them, and it hasn't happened for about 48 hrs now)
Other than that, I am not having major issues at the moment.
It sounds to me the problem is in the sync code, on the server end, or something hosed up the data on the server side, since it appears:
- problems exist on both 4.0a and 4.0a SR-2
- appears problems may be related to those who downloaded the SR-1 patch
-appears fresh reinstall may not solve the problem
Like some of the others, I'm not having problems with the SR-2 download (running Vista). It has fixed a few items. I am, however, becoming increasingly dismayed at all of the problems associated with using Logos 4. Doing many of the things I have done in the past can now be done only through numerous "work-arounds." AND...I miss the key strokes; virtually forced to use a mouse. Anyone aware of a keystroke to open "highlighting"?
Anyone aware of a keystroke to open "highlighting"?
Ctrl-K to highlight; Ctrl-Shift-K to erase, just like in Logos 3
In Help (F1), search for Keyboard and you'll get all the keyboard shortcuts in Logos 4.
Hope this helps,
Peter
Hello Dave (and all who are trying to troubleshhot this),
I received four updates as I recalled - two of 800+ MB each and two 36+ MB (updating from SR-1 to SR-2). My system went into short periods of indexing after th 800+ MB downloads (which were probably the updates for the interlinears). I did NOT experience the "DEC 31" bug after the first SR-2 update - from what I gathered, it was time zone dependant (I live in the Dallas TX USA area - US Central time zone).
The only problem I see from my system is with the NLT interlinear. I have the interlinear pane (others have reported that it was missing), but I can't execute any right-click search from within the interlinear (no pop-up window). I can perform right-click searches from with the main text.
Otto
__________
15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)
I received four updates as I recalled - two of 800+ MB each and two 36+ MB (updating from SR-1 to SR-2). My system went into short periods of indexing after th 800+ MB downloads (which were probably the updates for the interlinears). I did NOT experience the "DEC 31" bug after the first SR-2 update - from what I gathered, it was time zone dependant (I live in the Dallas TX USA area - US Central time zone).
The only problem I see from my system is with the NLT interlinear. I have the interlinear pane (others have reported that it was missing), but I can't execute any right-click search from within the interlinear (no pop-up window). I can perform right-click searches from with the main text.
I have the same scenario & results as you. I live in OKC, my upgrade happened on 12-30-2009, it was 807mb and indexed quickly. I think it was followed by a tiny fix file.
My Bible People/Places/Things seems to work fine.
I can only see a problem with NLT Interlinear. My other interlinears work fine.
While I started typing this, Logos went into indexing...Maybe I did not disable updates per Dave quickly enough. I will have to wait & see.
Logos Portfolio 4.0a SR-2 (4.01.03.4767) running on Vista Home Premium, AMD 64 Live, 3GB RAMM,
Logos 7 Collectors Edition
Unfortunately I got caught! Both of my machines downloaded and installed the update, and now I can't start L4 on my main desktop machine. Fortunately it is still working on my laptop!
I'm assuming that some at least have sent a request to Customer Service about this problem? As tempting as it is to send more, I think that might be self-defeating - I'm sure they will quickly become aware of the turmoil SR2 has created, but a flood of e-mail complaints will probably slow the whole process down.
Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.
I'm assuming that some at least have sent a request to Customer Service about this problem? As tempting as it is to send more, I think that might be self-defeating - I'm sure they will quickly become aware of the turmoil SR2 has created, but a flood of e-mail complaints will probably slow the whole process down.
Done.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
For the record I have SR2 installed on my machine with all updates and it's working fine with none of the specific issues mentioned (thankfully!). Admittedly I did a rebuild index after it arrived - although I understanding that didn't work for everyone.
I'm sure we'll have an answer soon on our queries!
Paul
Yeah caught in the download before full awareness of the issues had been identified. This is a really troubling release and seems to be getting worse as the resources impacted are discovered. They need to get a fix in ASAP and not perform a release on a holiday weekend with nobody - apprarently - monitoring the issues.
I tend not to be overly critical but this was poopr timing. It's hard to demo L4 when there are missing resources and broken functionality like the reverse interlinears, not to mention message and study impacts.
In Christ,
Ken
Lenovo Yoga 7 15ITL5 Touch Screen; 11th Gen Intel i7 2.8Ghz; 12Gb RAM; 500Gb SDD;WIN 11
I have had no problems with the NLT NT Interlinear - it works fine - right clicks and all - visual filters based on Interlinear added automatically and work fine.
But, 1000 Bible Images is missing - appears in the library but get a message saying it is missing when I try to open it. Biblical People, Places and Things are grayed out -- In a PG they are grayed out, but still show with a "down arrow" indicating they are active and should open.
I have had no crashes and can run a PG and link to Commentaries, etc.
I can run Basic, Bible, Morph and Syntax searches. Use, create and edit Reading Plans. Can't think of anything else I've done in the last couple of days.
I had an 800 MB download then a start on indexing then another download which was added onto the first (First one worked through the 800+ MBs then indexing appeared for a minute then download re-started at about 94% of the 850 MB (I think) and finished) then it did a complete index in 1.5 hours.
I have Platinum and have had every update - I ran separate account Beta until RC2 then overwrote my 4.0 SR2 and went through the rest of the updates as they came.
I updated on Dec. 30 about 6:30 pm Mountain Standard Time.
I'm using an Acer TravelMate 7730, 4 GB RAM, 2.0 Ghz 2-core Intel with integrated graphics, Vista Business.
Hope this helps with the troubleshooting.
Chris
I installed SR-2 the other day. No crashes on my PC. Any reason to avoid using L4 til we hear from Logos?
Thanks in advance,
Scott
P.S. Thanks to Dave for the warning. Normally, I don't immediately install updates from any software vendor . . .
I installed SR-2 the other day. No crashes on my PC. Any reason to avoid using L4 til we hear from Logos?
Thanks in advance,
Scott
P.S. Thanks to Dave for the warning. Normally, I don't immediately install updates from any software vendor . . .
If it's working keep using it. I'm using it, even with all the issues I'm seeing. It doesn't seem to get worse with use, but there are a few things broken right now.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
If it's working keep using it.
Rich, Bill,
Okay - thanks.
If your installation seems like it's working, work on. [:D]
I haven't seen a post that says things get worse AFTER install... only with.
Myself, I'm going to "camp" with L3 for the remainder of the weekend--but then enough parts of L4 aren't working that I've just made the choice not to worry about whether it's doing what it's supposed to. But that's my choice, based on my mileage. Your mileage may differ.
[:D]
Grace & Peace,
Bill
MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
iPad 9th Gen iOS 15.6, 256GB
Dave and others... very similar discussion here: http://community.logos.com/forums/t/8337.aspx as well. Posted a solution there regarding FRESH install if your interested....
Dave and others... very similar discussion here: http://community.logos.com/forums/t/8337.aspx as well. Posted a solution there regarding FRESH install if your interested....
Hi Derek, please let us know if the fresh install actually works for you.
Blessings on your effort.
Grace & Peace,
Bill
MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
iPad 9th Gen iOS 15.6, 256GB
To this list can be added the following sections of the Bible Word Study:
Also while the LXX cannot be displayed at all (), and appears to be missing it can be searched!
There are also several missing resources. These include: LXX Logos Morphology, 1000 Bible Images, Cascadia Syntax Graphis of the NT: Glossary; and probably others.
Attempting to access Cascadia Syntax Graphs of the OT, or Lexham Syntax Graphs of the Greek New Testament, crashes Logos 4 (see log file for an instance of the Cascadia OT graphs crashing L4 below).
Logos4.log
EDIT: I agree. This does not seem to be a stable release. While most of these issues cannot be worked around for most users, there are probably a few more unknowns that make me affirm the advice to delay downloading this release until Logos can respond -- probably after the weekend.
If it helps, this is a list of my resource directory contents: Resource.txt
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
So far I have had no problems with the latest release. I tried out all of the resources mentioned above and had no problems. I wonder if it was the video game I played on my computer while Logos 4 was indexing that did the trick? Seriously, I wonder if it might be the version of Windows that makes the difference? I am running Windows 7, 64 bit version.
I am also running Windwos 7 64bit. I am using Home Premium. I downloaded the engine and then copied the rest of the software from another computer. I was one of the beta testers.
Mission: To serve God as He desires.
I was on the Beta and am having the problem. Did I read someone who was on Beta and did a complete re-install and it's fine? I did a completely fresh install on my new notebook and have the problem.
In Christ,
Ken
Lenovo Yoga 7 15ITL5 Touch Screen; 11th Gen Intel i7 2.8Ghz; 12Gb RAM; 500Gb SDD;WIN 11
http://wiki.logos.com/