WARNING: SR-2 and Downloads

The latest version SR-2 and recent downloads (the last was c. 1.5 GB) has left many installations in a very unstable state, with L4 crashing, syntax searches crashing, missing Interlinear sections on popular reverse interlinears & LogosLXX, and Biblical people, places and things being greyed out.

My advice, what I'm doing now, is NOT downloading anything until we hear from Logos.

If you want to do this go to Program Settings and set Automatically Download Updates to NO. This gives warning of a download and you can REFUSE it.

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Rich DeRuiter

The latest version SR-2 and recent downloads (the last was c. 1.5 GB) has left many installations in a very unstable state, with L4 crashing, syntax searches crashing, missing Interlinear sections on popular reverse interlinears & LogosLXX, and Biblical people, places and things being greyed out.

To this list can be added the following sections of the Bible Word Study:

Translation
Example Uses Grammatical Relationships
Preposition Use

Also while the LXX cannot be displayed at all (), and appears to be missing it can be searched!

There are also several missing resources. These include: LXX Logos Morphology, 1000 Bible Images, Cascadia Syntax Graphis of the NT: Glossary; and probably others.

Attempting to access Cascadia Syntax Graphs of the OT, or Lexham Syntax Graphs of the Greek New Testament, crashes Logos 4 (see log file for an instance of the Cascadia OT graphs crashing L4 below).

Logos4.log

EDIT: I agree. This does not seem to be a stable release. While most of these issues cannot be worked around for most users, there are probably a few more unknowns that make me affirm the advice to delay downloading this release until Logos can respond -- probably after the weekend.

If it helps, this is a list of my resource directory contents: Resource.txt

Alex Scott

Too bad this happened over the holidays. Still Logos needs to get this fixed as soon as possible. This is a disastrous download. Hopefully, many will heed your warning. Unfortunately I didn't see it until after the fact.

777

The latest version SR-2 and recent downloads (the last was c. 1.5 GB) has left many installations in a very unstable state, with L4 crashing, syntax searches crashing, missing Interlinear sections on popular reverse interlinears & LogosLXX, and Biblical people, places and things being greyed out.

My advice, what I'm doing now, is NOT downloading anything until we hear from Logos.

If you want to do this go to Program Settings and set Automatically Download Updates to NO. This gives warning of a download and you can REFUSE it.

Hey,

I'm running this version on 2 computers and it's working BETTER. Must be all the good karma points that I have here, huh?

Mark Barnes

For what it's worth, I had major problems with SR-2, but deleting my index folder and rebuilding the index seems to have solved the problems for me.

David Stevely

So far no problems running SR2 but I'm nervous now waiting for the crash!

Bohuslav Wojnar

If you want to do this go to Program Settings and set Automatically Download Updates to NO. This gives warning of a download and you can REFUSE it.

Too late Dave, too late [:(]

I need Logos to prepare for tomorrow Sunday so, we will see... Just started to rebuild index on the second computer. Let you know guys if it helps.

Logan Hall

So far no problems running SR2 but I'm nervous now waiting for the crash!

Wow guys. I'm so sorry that you are experiencing such problems. I'm guessing that there must be some commonality to your installations and/or resources. Like David, I have been running SR-2 with no problems at all. Release number: 4.01.3.4767

EDIT: For what it is worth. I went from 4.0a directly to SR-2, never installed SR-1. Not sure if that made any big difference. One thing for sure is that I didn't experienced the big downloads you guys are referring to either.

Dave Hooton

I need Logos to prepare for tomorrow Sunday so, we will see... Just started to rebuild index on the second computer. Let you know guys if it helps.

Thanks Bohuslav.

Bohuslav Wojnar

I need Logos to prepare for tomorrow Sunday so, we will see... Just started to rebuild index on the second computer. Let you know guys if it helps.

Thanks Bohuslav.

Sorry guys, apparently it does not work. I deleted the index folder and did a new total indexing on my Win 7 notebook. Nothing visible changed. 1000 Bible Images are missing, Biblical Places, Things and People are still grayed (not usable). Sorry. It looks we need to hear from Logos on that problem.

Robert Pavich

Sorry guys, apparently it does not work. I deleted the index folder and did a new total indexing on my Win 7 notebook. Nothing visible changed.

Bohuslav,

Why couldn't you have posted this 20 minutes ago? [:D]

Juanita

My advice, what I'm doing now, is NOT downloading anything until we hear from Logos.

Thanks for the warning, Dave! And I am sorry others were inconvenienced. I had learned to wait a couple of days for any downloads and just use L3 for peace of mind and heart; now, I will wait until upgrades or updates to L4 work without complaints. I might just wait until 4.0b comes out. [:D]

Tim Deahl

Like some of the others, I'm not having problems with the SR-2 download (running Vista). It has fixed a few items. I am, however, becoming increasingly dismayed at all of the problems associated with using Logos 4. Doing many of the things I have done in the past can now be done only through numerous "work-arounds." AND...I miss the key strokes; virtually forced to use a mouse. Anyone aware of a keystroke to open "highlighting"?

Interesting. I have Silver running on two laptops:

1. Win7 laptop: No problems, Biblical People etc all showing and working fine, 1000 Images loads up fine. In the Resource folder, 15 of them (mostly Bibles, OT *and* NT) were updated on 12/30.

2. XP Tablet laptop: Same problems as observed by others, Biblical People etc greyed out, 1000 Images says Resource Missing (but it's not, it's in the Resource folder on both machines with same date and file size). In the Resource folder, only 5 of them (NRSVNT, NLTNT, KJV1900OT/NT, ESVOT) were updated on 12/30.

I think both machines received updates < 1GB. I believe laptop #1 was updated on 12/31, laptop #2 was updated yesterday 1/1. Maybe that was why? Maybe the "12/31 fix" broke something if downloaded after 12/31?

I also skipped SR-1 and went directly from 4.0a to SR-2 on both machines. Hope this helps with the troubleshooting.

Peter

Bud Brown

Unfortunately I got caught! Both of my machines downloaded and installed the update, and now I can't start L4 on my main desktop machine. Fortunately it is still working on my laptop!

Anyone aware of a keystroke to open "highlighting"?

Ctrl-K to highlight; Ctrl-Shift-K to erase, just like in Logos 3

In Help (F1), search for Keyboard and you'll get all the keyboard shortcuts in Logos 4.

Hope this helps,

Peter

Otto S. Carroll

Hello Dave (and all who are trying to troubleshhot this),

I received four updates as I recalled - two of 800+ MB each and two 36+ MB (updating from SR-1 to SR-2). My system went into short periods of indexing after th 800+ MB downloads (which were probably the updates for the interlinears). I did NOT experience the "DEC 31" bug after the first SR-2 update - from what I gathered, it was time zone dependant (I live in the Dallas TX USA area - US Central time zone).

The only problem I see from my system is with the NLT interlinear. I have the interlinear pane (others have reported that it was missing), but I can't execute any right-click search from within the interlinear (no pop-up window). I can perform right-click searches from with the main text.

Otto

Matthew C Jones

I received four updates as I recalled - two of 800+ MB each and two 36+ MB (updating from SR-1 to SR-2). My system went into short periods of indexing after th 800+ MB downloads (which were probably the updates for the interlinears). I did NOT experience the "DEC 31" bug after the first SR-2 update - from what I gathered, it was time zone dependant (I live in the Dallas TX USA area - US Central time zone).

The only problem I see from my system is with the NLT interlinear. I have the interlinear pane (others have reported that it was missing), but I can't execute any right-click search from within the interlinear (no pop-up window). I can perform right-click searches from with the main text.

I have the same scenario & results as you. I live in OKC, my upgrade happened on 12-30-2009, it was 807mb and indexed quickly. I think it was followed by a tiny fix file.
My Bible People/Places/Things seems to work fine.
I can only see a problem with NLT Interlinear. My other interlinears work fine.

While I started typing this, Logos went into indexing...Maybe I did not disable updates per Dave quickly enough. I will have to wait & see.

Logos Portfolio 4.0a SR-2 (4.01.03.4767) running on Vista Home Premium, AMD 64 Live, 3GB RAMM,

Fred Greco

For what it's worth, I had major problems with SR-2, but deleting my index folder and rebuilding the index seems to have solved the problems for me.

Mark,

Exactly which folder did you delete? Did you have large numbers of resources (1GB+) in the folder?

C:\Users\Username\AppData\Local\Logos4\Data\glklg3ms.tvu\ResourceManager\Downloaded

Alex Scott

I'm assuming that some at least have sent a request to Customer Service about this problem? As tempting as it is to send more, I think that might be self-defeating - I'm sure they will quickly become aware of the turmoil SR2 has created, but a flood of e-mail complaints will probably slow the whole process down.

Rich DeRuiter

I'm assuming that some at least have sent a request to Customer Service about this problem? As tempting as it is to send more, I think that might be self-defeating - I'm sure they will quickly become aware of the turmoil SR2 has created, but a flood of e-mail complaints will probably slow the whole process down.

Done.

Paul M

For the record I have SR2 installed on my machine with all updates and it's working fine with none of the specific issues mentioned (thankfully!). Admittedly I did a rebuild index after it arrived - although I understanding that didn't work for everyone.

I'm sure we'll have an answer soon on our queries!

Paul

Ken Shawver

Yeah caught in the download before full awareness of the issues had been identified. This is a really troubling release and seems to be getting worse as the resources impacted are discovered. They need to get a fix in ASAP and not perform a release on a holiday weekend with nobody - apprarently - monitoring the issues.

I tend not to be overly critical but this was poopr timing. It's hard to demo L4 when there are missing resources and broken functionality like the reverse interlinears, not to mention message and study impacts.

Scott S

I installed SR-2 the other day. No crashes on my PC. Any reason to avoid using L4 til we hear from Logos?

Thanks in advance,

Scott

P.S. Thanks to Dave for the warning. Normally, I don't immediately install updates from any software vendor . . .

Rich DeRuiter

I installed SR-2 the other day. No crashes on my PC. Any reason to avoid using L4 til we hear from Logos?

Thanks in advance,

Scott

P.S. Thanks to Dave for the warning. Normally, I don't immediately install updates from any software vendor . . .

If it's working keep using it. I'm using it, even with all the issues I'm seeing. It doesn't seem to get worse with use, but there are a few things broken right now.

BillS

If your installation seems like it's working, work on. [:D]

I haven't seen a post that says things get worse AFTER install... only with.

Myself, I'm going to "camp" with L3 for the remainder of the weekend--but then enough parts of L4 aren't working that I've just made the choice not to worry about whether it's doing what it's supposed to. But that's my choice, based on my mileage. Your mileage may differ.

[:D]

Scott S

If it's working keep using it.

Rich, Bill,

Okay - thanks.

Derek R. Iannelli

Dave and others... very similar discussion here: http://community.logos.com/forums/t/8337.aspx as well. Posted a solution there regarding FRESH install if your interested....

BillS

Dave and others... very similar discussion here: http://community.logos.com/forums/t/8337.aspx as well. Posted a solution there regarding FRESH install if your interested....

Hi Derek, please let us know if the fresh install actually works for you.

Blessings on your effort.

Greg Gray

I was asked by Richard to post the following info in this thread (the original post can be found here.

[quote]Just for interest sake. I have two computers running Logos4 one is is using 4a (build .4533), and the other up to date with sr2 and the newly updated resources.

Both are acting the same way (I have lost some of my interlinears, and biblical people, places and things, etc.).

This means that the problems probably aren't related to either SR-2 or the recent updates, but some other preexisting problem.

Again to be clear. On my system that is still on 4a with the old resources (that was working fine several days ago as I definitely used my NKJV interlinear and biblical people function), I am now having the same problems as described in this thread.

J. Morris

I have had a couple of minor crashes with SR-2. (minor because I could not reproduce them, and it hasn't happened for about 48 hrs now)

Other than that, I am not having major issues at the moment.

NetworkGeek

It sounds to me the problem is in the sync code, on the server end, or something hosed up the data on the server side, since it appears:

- problems exist on both 4.0a and 4.0a SR-2

- appears problems may be related to those who downloaded the SR-1 patch

-appears fresh reinstall may not solve the problem

Bill Gordon

There are also several missing resources. These include: LXX Logos Morphology, 1000 Bible Images, Cascadia Syntax Graphis of the NT: Glossary; and probably others.

Attempting to access Cascadia Syntax Graphs of the OT, or Lexham Syntax Graphs of the Greek New Testament, crashes Logos 4 (see log file for an instance of the Cascadia OT graphs crashing L4 below).

So far I have had no problems with the latest release. I tried out all of the resources mentioned above and had no problems. I wonder if it was the video game I played on my computer while Logos 4 was indexing that did the trick? Seriously, I wonder if it might be the version of Windows that makes the difference? I am running Windows 7, 64 bit version.

Lynden O. Williams

There are also several missing resources. These include: LXX Logos Morphology, 1000 Bible Images, Cascadia Syntax Graphis of the NT: Glossary; and probably others.

Attempting to access Cascadia Syntax Graphs of the OT, or Lexham Syntax Graphs of the Greek New Testament, crashes Logos 4 (see log file for an instance of the Cascadia OT graphs crashing L4 below).

So far I have had no problems with the latest release. I tried out all of the resources mentioned above and had no problems. I wonder if it was the video game I played on my computer while Logos 4 was indexing that did the trick? Seriously, I wonder if it might be the version of Windows that makes the difference? I am running Windows 7, 64 bit version.

I am also running Windwos 7 64bit. I am using Home Premium. I downloaded the engine and then copied the rest of the software from another computer. I was one of the beta testers.

Ken Shawver

I was on the Beta and am having the problem. Did I read someone who was on Beta and did a complete re-install and it's fine? I did a completely fresh install on my new notebook and have the problem.