BUG: Trouble downloading Noet books

fgh
fgh Member Posts: 8,948 ✭✭✭
edited November 2024 in Books and Courses Forum

Every Friday it's the same thing:

  • I 'buy' the Freebie. 
  • Hours later I still haven't gotten any download message on the Notification bar.
  • Update Now and Update Resources doesn't find anything.
  • If I'm lucky, it shows up late in the day, but sometimes I can't even get it on Saturday.

It only seems to affect Noet. I don't think I've seen it with Logos, Verbum or Vyrso books. 

Mac Pro (late 2013) OS 12.6.2

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Comments

  • Kevin A Lewis
    Kevin A Lewis Member Posts: 758 ✭✭

    You probably get what you pay for

    But that's not a helpful comment

    Shalom

  • Francis
    Francis Member Posts: 4,024 ✭✭✭

    In which app and on which platform do you experience this?

  • Ben Amundgaard (Faithlife)
    Ben Amundgaard (Faithlife) Member, Logos Employee Posts: 991

    fgh said:

    Every Friday it's the same thing:

    • I 'buy' the Freebie. 
    • Hours later I still haven't gotten any download message on the Notification bar.
    • Update Now and Update Resources doesn't find anything.
    • If I'm lucky, it shows up late in the day, but sometimes I can't even get it on Saturday.

    It only seems to affect Noet. I don't think I've seen it with Logos, Verbum or Vyrso books. 

    Sorry for your trouble. Just to be clear, is the issue that the resource doesn't download right away or that you don't receive the coupon code right away?

    I ask because our old email setup was to send coupon codes out once a day. I think we're in the process of changing that so that it sends out more or less immediately.

    If that's not the issue, let me know and I'll look into it further.

    Thanks!

    Senior Director, Content Products


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