We have been getting an error in song select for the past few months. I checked mobil.songselct.com and it works just fine every time. Linked and re-linked. Still nothing. Please Help!
2015-08-01 19:49:19.6656 1 Info OurApp Starting application (1.29, version 1.29.0.0426) at 0.215 seconds.
2015-08-01 19:49:21.1556 1 Info OurApp Proceeding to app startup.
2015-08-01 19:49:21.2797 1 Info UserManager Opening UserManager in C:\Users\godch\AppData\Local\Proclaim\Users.
2015-08-01 19:49:21.3578 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Users\UserManager.db
2015-08-01 19:49:21.3888 1 Info AppStartupModel [1] CommandLine Arguments
2015-08-01 19:49:21.3888 1 Info AppStartupModel CommandLine Argument:[C:\Users\godch\AppData\Local\Proclaim\System\Proclaim.exe]
2015-08-01 19:49:23.6694 1 Info OurApp Showing startup window at 4.221 seconds.
2015-08-01 19:49:23.6994 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\ErrorReportManager\ErrorReportManager.db
2015-08-01 19:49:23.7245 1 Info AppModel App is now idle.
2015-08-01 19:49:23.7505 1 Info ElementUtility Couldn't find focusable item; focus unchanged.
2015-08-01 19:49:24.9777 1 Info AppStartupModel User cookie verification succeeded.
2015-08-01 19:49:25.0447 1 Info AppModel Initializing Proclaim services. (Data Folder = C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb)
2015-08-01 19:49:25.0758 1 Info PreferencesManager Opening PreferencesManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\OnlinePreferencesManager.
2015-08-01 19:49:25.0788 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\OnlinePreferencesManager\PreferencesManager.db
2015-08-01 19:49:25.0788 1 Info PreferencesManager Opening PreferencesManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\LocalApplicationPreferencesManager.
2015-08-01 19:49:25.0788 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\LocalApplicationPreferencesManager\PreferencesManager.db
2015-08-01 19:49:25.2279 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\MediaManager\MediaManager.db
2015-08-01 19:49:25.2409 1 Info SQLiteUtility Checking for corruption in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\TouchPointsManager\TouchPointsManager.db
2015-08-01 19:49:25.2409 1 Info SQLiteUtility pragma integrity_check returned: ok
2015-08-01 19:49:25.2409 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\TouchPointsManager\TouchPointsManager.db
2015-08-01 19:49:25.4400 1 Info SlideCacheManager Opening SlideCacheManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\SlideCacheManager.
2015-08-01 19:49:25.4400 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\SlideCacheManager\SlideCacheManager.db
2015-08-01 19:49:25.4400 1 Info SlideCacheManager (Timed) Expiring slide cache.
2015-08-01 19:49:25.4400 1 Info SlideCacheManager Removed 0 records
2015-08-01 19:49:25.4560 1 Info SlideCacheManager (4ms) Expiring slide cache.
2015-08-01 19:49:25.4560 1 Info PresentationManager Opening PresentationManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\PresentationManager.
2015-08-01 19:49:25.4700 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\PresentationManager\PresentationManager.db
2015-08-01 19:49:25.4700 1 Info ClientLicenseManager Opening LicenseManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\LicenseManager.
2015-08-01 19:49:25.4700 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\LicenseManager\LicenseManager.db
2015-08-01 19:49:25.5231 1 Info UploadManager Opening UploadManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\UploadManager.
2015-08-01 19:49:25.5231 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\UploadManager\UploadManager.db
2015-08-01 19:49:25.5661 1 Info SyncManager Adding sync client: PreferencesSyncItem
2015-08-01 19:49:25.5661 1 Info SyncManager Adding sync client: PresentationSyncItemDto
2015-08-01 19:49:25.5941 1 Info SyncManager Starting sync manager thread.
2015-08-01 19:49:25.6121 25 Info SyncManager Sync manager thread started.
2015-08-01 19:49:25.6367 25 Info SyncManager Requesting sync on all sync clients
2015-08-01 19:49:25.6667 6 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Telemetry\Telemetry.db
2015-08-01 19:49:26.1120 6 Info AppStartupModel (Timed) Updating stock media.
2015-08-01 19:49:26.1690 25 Info SyncClient Downloading items for PreferencesSyncItem
2015-08-01 19:49:26.5938 25 Info SyncClient New last known milestones: {"permissionMilestone":"2","itemMilestone":"7956771"}
2015-08-01 19:49:26.7289 25 Info SyncClient Downloading items for PresentationSyncItemDto
2015-08-01 19:49:26.9266 6 Info AppStartupModel (812ms) Updating stock media.
2015-08-01 19:49:27.0567 25 Info SyncClient Unchanged last known milestones: {"permissionMilestone":"2","itemMilestone":"1353"}
2015-08-01 19:49:27.0667 25 Info SyncManager Finished requesting sync on all sync clients. Summary of elapsed times:
2015-08-01 19:49:27.5640 1 Info AppModel App is no longer idle.
2015-08-01 19:49:28.2005 1 Info ServiceItemViewModel Service item 'LOGO' regenerating [0] slides now. RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:28.2725 29 Info ContentSlideElementGenerator GenerateSlideElements richTextTargetSize - 1700,930
2015-08-01 19:49:28.3586 1 Info ServiceItemViewModel Service item 'OSB QUICKSCREEN' regenerating [0] slides now. RenderVersion: 2015-08-01T19:49:28.3266286Z
2015-08-01 19:49:28.3776 1 Info ServiceItem Setting ServiceItem.Id=57f7779c-789c-4cdb-9973-8f8e85bed533 MediaItems={8f124f09-57b2-4217-ba03-ab3f1a6dfb0d}
2015-08-01 19:49:28.3776 1 Info ServiceItemViewModel Service item 'BLANK QUICKSCREEN' regenerating [0] slides now. RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:28.3926 1 Info ServiceItemViewModel Service item 'Video' regenerating [0] slides now. RenderVersion: 2015-08-01T19:38:49.0080000Z
2015-08-01 19:49:28.3926 1 Info ServiceItemViewModel Service item 'Video' regenerating [0] slides now. RenderVersion: 2015-08-01T19:38:40.9480000Z
2015-08-01 19:49:28.3926 1 Info ServiceItemViewModel Service item 'Video' regenerating [0] slides now. RenderVersion: 2015-08-01T19:38:34.5620000Z
2015-08-01 19:49:28.4096 1 Info ServiceItemViewModel Service item 'Video' regenerating [0] slides now. RenderVersion: 2015-08-01T19:38:15.2830000Z
2015-08-01 19:49:28.4096 1 Info ServiceItemViewModel Service item 'Amazing Love How' regenerating [0] slides now. RenderVersion: 2015-08-01T19:36:57.2270000Z
2015-08-01 19:49:28.7615 1 Info AudioController Stopping Audio
2015-08-01 19:49:29.6355 11 Warn GroupMessageSource Successful Group Users result with null or empty list of users to add to show in toast.
2015-08-01 19:49:29.9969 1 Info WebBrowserFactory Initializing CEF with Locale:[en-US]
2015-08-01 19:49:30.4653 1 Info AppStartupModel Startup completed, showing Completed now.
2015-08-01 19:49:30.5123 1 Info SlideCacheManager HasSlideData({ ServiceItemId=424b5c6d-c234-4282-b595-e0d1690303dc, SlideIndex=0, AspectRatio=SixteenByNine, Version=0001-01-01T00:00:00.0000000 }) : False
2015-08-01 19:49:30.5623 1 Info PresentationSlideViewModel Starting slide 'LOGO' [0] RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:30.5823 1 Info PresentationSlideViewModel Starting slide 'OSB QUICKSCREEN' [0] RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:30.5823 1 Info ServiceItem Deleting [0] previously detected signals from ServiceItem: [OSB QUICKSCREEN]
2015-08-01 19:49:30.6044 1 Info PresentationSlideViewModel Starting slide 'BLANK QUICKSCREEN' [0] RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:30.6404 1 Info SlideCacheManager HasSlideData({ ServiceItemId=e56054fe-934a-45c0-b958-c42b6170b498, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:49.0080000Z }) : True
2015-08-01 19:49:30.6604 1 Info PresentationSlideViewModel Starting slide 'Video' [0] RenderVersion: 2015-08-01T19:38:49.0080000Z
2015-08-01 19:49:30.6604 11 Info SlideCacheManager GetSlideData({ ServiceItemId=e56054fe-934a-45c0-b958-c42b6170b498, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:49.0080000Z })
2015-08-01 19:49:30.6744 1 Info SlideCacheManager HasSlideData({ ServiceItemId=c6613153-1967-4a26-bff4-d0745d76b877, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:40.9480000Z }) : True
2015-08-01 19:49:30.7089 12 Info SlideCacheManager GetSlideData({ ServiceItemId=c6613153-1967-4a26-bff4-d0745d76b877, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:40.9480000Z })
2015-08-01 19:49:30.7089 1 Info PresentationSlideViewModel Starting slide 'Video' [0] RenderVersion: 2015-08-01T19:38:40.9480000Z
2015-08-01 19:49:30.7530 1 Info SlideCacheManager HasSlideData({ ServiceItemId=f9a810ac-d876-48a9-852d-34aa4e1e29a3, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:34.5620000Z }) : True
2015-08-01 19:49:30.7530 32 Info SlideCacheManager AddSlideData({ ServiceItemId=424b5c6d-c234-4282-b595-e0d1690303dc, SlideIndex=0, AspectRatio=SixteenByNine, Version=0001-01-01T00:00:00.0000000 })
2015-08-01 19:49:30.7530 1 Info PresentationSlideViewModel Starting slide 'Video' [0] RenderVersion: 2015-08-01T19:38:34.5620000Z
2015-08-01 19:49:30.7720 1 Info SlideCacheManager HasSlideData({ ServiceItemId=88dafb78-5caa-458e-a169-2ce15e98df03, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:15.2830000Z }) : True
2015-08-01 19:49:30.7720 1 Info PresentationSlideViewModel Starting slide 'Video' [0] RenderVersion: 2015-08-01T19:38:15.2830000Z
2015-08-01 19:49:30.8140 6 Info SlideCacheManager GetSlideData({ ServiceItemId=88dafb78-5caa-458e-a169-2ce15e98df03, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:15.2830000Z })
2015-08-01 19:49:30.7530 17 Info SlideCacheManager GetSlideData({ ServiceItemId=f9a810ac-d876-48a9-852d-34aa4e1e29a3, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:34.5620000Z })
2015-08-01 19:49:30.8310 1 Info SlideCacheManager HasSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z }) : True
2015-08-01 19:49:30.9031 1 Info SlideCacheManager HasSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=1, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z }) : False
2015-08-01 19:49:30.9271 11 Info SlideCacheManager GetSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:30.9271 1 Info PresentationSlideViewModel Starting slide 'Amazing Love How' [1] RenderVersion: 2015-08-01T19:36:57.2270000Z
2015-08-01 19:49:30.9401 1 Info PresentationSlideViewModel Starting slide 'Amazing Love How' [0] RenderVersion: 2015-08-01T19:36:57.2270000Z
2015-08-01 19:49:30.9401 11 Info SlideCacheManager GetSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:30.9701 32 Info SlideCacheManager AddSlideData({ ServiceItemId=dfa67a14-1bae-4923-b180-41d3995aeceb, SlideIndex=0, AspectRatio=SixteenByNine, Version=0001-01-01T00:00:00.0000000 })
2015-08-01 19:49:31.1643 32 Info SlideCacheManager AddSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=1, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:31.2423 1 Info PresentationSlideViewModel Done generating slide LOGO [0]
2015-08-01 19:49:31.3694 32 Info SlideCacheManager AddSlideData({ ServiceItemId=57f7779c-789c-4cdb-9973-8f8e85bed533, SlideIndex=0, AspectRatio=SixteenByNine, Version=0001-01-01T00:00:00.0000000 })
2015-08-01 19:49:31.4134 1 Info PresentationSlideViewModel Done generating slide BLANK QUICKSCREEN [0]
2015-08-01 19:49:31.4264 1 Info PresentationSlideViewModel Done generating slide Amazing Love How [1]
2015-08-01 19:49:31.4765 1 Info PresentationSlideViewModel Done generating slide OSB QUICKSCREEN [0]
2015-08-01 19:49:31.7032 7 Info SlideCacheManager GetSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=1, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:31.7037 1 Info ServiceItemViewModel Service item 'OSB QUICKSCREEN' regenerating [1] slides now. RenderVersion: 2015-08-01T19:49:28.3876720Z
2015-08-01 19:49:31.7037 12 Info SlideCacheManager GetSlideData({ ServiceItemId=c6613153-1967-4a26-bff4-d0745d76b877, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:40.9480000Z })
2015-08-01 19:49:31.7297 1 Info PresentationSlideViewModel Starting slide 'OSB QUICKSCREEN' [0] RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:31.7517 1 Info SlideCacheManager UpdateVersion({ ServiceItemId=57f7779c-789c-4cdb-9973-8f8e85bed533, SlideIndex=0, AspectRatio=FourByThree, Version=0001-01-01T00:00:00.0000000 })
2015-08-01 19:49:31.7037 11 Info SlideCacheManager GetSlideData({ ServiceItemId=e56054fe-934a-45c0-b958-c42b6170b498, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:49.0080000Z })
2015-08-01 19:49:31.7032 17 Info SlideCacheManager GetSlideData({ ServiceItemId=88dafb78-5caa-458e-a169-2ce15e98df03, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:15.2830000Z })
2015-08-01 19:49:31.7037 6 Info SlideCacheManager GetSlideData({ ServiceItemId=f9a810ac-d876-48a9-852d-34aa4e1e29a3, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:34.5620000Z })
2015-08-01 19:49:31.8237 1 Info PresentationSlideViewModel Slide [LOGO] [0] deactivated - Hash:[28595379].
2015-08-01 19:49:31.8237 1 Info PresentationSlideViewModel Slide [Video] [0] deactivated - Hash:[45212362].
2015-08-01 19:49:31.8317 1 Info PresentationSlideViewModel Slide [Video] [0] deactivated - Hash:[34571880].
2015-08-01 19:49:31.8317 1 Info PresentationSlideViewModel Slide [Video] [0] deactivated - Hash:[64784526].
2015-08-01 19:49:31.8317 1 Info PresentationSlideViewModel Slide [Video] [0] deactivated - Hash:[61611653].
2015-08-01 19:49:31.8317 1 Info PresentationSlideViewModel Slide [Amazing Love How] [0] deactivated - Hash:[54536261].
2015-08-01 19:49:41.7638 1 Info MainWindowViewModel Presentations changed by sync.
2015-08-01 19:49:42.1429 1 Info ServiceItemViewModel Service item 'Amazing ' regenerating [2] slides now. RenderVersion: 2015-08-01T19:49:41.1454183Z
2015-08-01 19:49:42.1429 1 Info SlideCacheManager HasSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:49:41.1454183Z }) : False
2015-08-01 19:49:42.1609 1 Info PresentationSlideViewModel Starting slide 'Amazing ' [1] RenderVersion: 2015-08-01T19:36:57.2270000Z
2015-08-01 19:49:42.1729 1 Info SlideCacheManager UpdateVersion({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=1, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:42.1729 1 Info PresentationSlideViewModel Starting slide 'Amazing ' [0] RenderVersion: 2015-08-01T19:49:41.1454183Z
2015-08-01 19:49:42.4081 32 Info SlideCacheManager AddSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:49:41.1454183Z })
2015-08-01 19:49:42.4874 1 Info PresentationSlideViewModel Done generating slide Amazing [0]
2015-08-01 19:49:42.5334 1 Info PresentationSlideViewModel Slide [Amazing ] [0] deactivated - Hash:[65646981].
2015-08-01 19:49:42.5334 1 Info SlideCacheManager GetSlideThumbnail({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z }). Cache hit
2015-08-01 19:49:42.5334 1 Info SlideCacheManager GetSlideThumbnail({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z }). Cache hit
2015-08-01 19:49:43.0077 12 Error ProclaimWebClient WebServiceException for SongSelectSongs with uri=https://production.songselectapi.com/v1/songs/find/Amazing?start=0&count=7: Libronix.Utility.Net.WebServiceException: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. Request: GET https://production.songselectapi.com/v1/songs/find/Amazing?start=0&count=7 (status Unauthorized, content type 'application/json; charset=utf-8', content length 60)
at Libronix.Utility.Net.WebServiceRequest.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)
at Libronix.Utility.Json.Web.JsonWebServiceRequest`1.GetResponse()
at Logos.Proclaim.Common.ProclaimWebServiceRequest`1.GetRestServiceResult(Func`1 fnGetResponse)
content: {"advice":"SONGSELECT_DENIED","problem":"permission_denied"}
2015-08-01 19:49:52.3944 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.
2015-08-01 19:50:41.7680 25 Info SyncManager Requesting sync on all sync clients
2015-08-01 19:50:41.7960 25 Info SyncClient Found 1 items to submit for PresentationSyncItemDto
2015-08-01 19:50:41.8320 25 Info SyncClient (Timed) Submitting 1 of 1 items.
2015-08-01 19:50:42.3804 25 Info SyncClient (546ms) Submitting 1 of 1 items.
2015-08-01 19:50:42.4234 25 Info SyncClient Integrated 1 successes, 0 conflicts, and 0 errors.
2015-08-01 19:50:42.4234 25 Info SyncClient Downloading items for PresentationSyncItemDto
2015-08-01 19:50:42.7462 25 Info SyncClient New last known milestones: {"permissionMilestone":"2","itemMilestone":"1354"}
2015-08-01 19:50:42.7532 25 Info SyncManager Finished requesting sync on all sync clients. Summary of elapsed times:
