Proclaim Remote App Question

We seem to have no end of problems with the remote app. I'll try it during the week, and it functions fine (I'll go on air and I can control Proclaim using the app on my android phone) there are no significant lag times, and everything happens like I expect it to. I'll even try it out about an hour before worship on a Sunday morning, and it all looks great.

Then we get to actual worship time, and I've yet to get it to function. My 17 year old son controls the presentation from a laptop. We're connected to the same router (him on the laptop, me on my phone). Invariably the app can't find a presentation being on-air, or takes forever to log in, or can't control the presentation or loses control of the presentation, so I give up and have my son change the sermon slides.

Now that we can record the sermon audio, I really don't want recordings with "Ben" being said 10 times during a sermon (as that's about the only way I can get the slide changed.)

I'm at a loss to understand what the issue is (since it works just an hour before hand.)

I haven't posted about it before because I've only seen the ability to use the remote on my phone as nice option. Now that recording is an option, getting this issue worked out is more of an issue.

Does anyone have any ideas on where to start? (The hardest part is that I can't really stop worship to troubleshoot and it works during the week.)

Any feedback would be greatly appreciated.

Peace & Blessings,

Colin+

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Jordan Sjodin

I'm not entirely sure why it stops working during your service, but it may be due to increased traffic on our servers. (I bet a lot of churches have service around the same time you do).

The current remote relies on having your mobile device connect to our servers, then to Proclaim, then to our servers, then back to your remote app. When this works, it works great and is pretty awesome. When something along that path gets messed up, it can be very frustrating.

We are currently starting work on re-working the remote so that it will work on your local wifi network. So instead of phone->server->Proclaim->server->phone it will be phone->Proclaim->phone. This should increase the performance and reliability of the remote.

For the mean time, I have been running slides for pastors for years now and they never have to call my name. My pastor prints his notes in the morning and before service we go through the presentation and highlight where each slide should occur. Then I just follow along.

Another option you could try is using a third party remote. There are a bunch out there that connect to your computer and essential simulate keyboard presses. You could use of these to progress the slides forward and back. Here is one that should work well: http://www.amazon.com/Kensington-33373-Wireless-Presenter/dp/B000FPIUAW/ref=sr_1_1?ie=UTF8&qid=1445877332&sr=8-1&keywords=kensington+wireless+remote

I hope some of that helps.

Jordan Sjodin

Colin Cameron

https://community.logos.com/discussion/comment/775048#Comment_775048

Thanks Jordan.

I don't preach from a written text (which annoyed my homiletics professor immensely), so providing notes to my son isn't an option. We've used a "third party" solution a few times (my son's Surface tablet will control the laptop) however the tablet gets heavy to carry around as I wander up and down the aisle (as one colleague once labelled me, I am a "peripatetic" preacher -- no I don't preach Aristotle, although at first I thought he said I was a pathetic preacher -- which some might agree with.)

I might look for another third party remote option, and I'll look forward to the re-work of the remote (and if you need alpha/beta testers for it, I'd be happy to volunteer for that).

Thanks for all the good work you do.

Peace & Blessings,

Colin+

Jordan Sjodin

https://community.logos.com/discussion/comment/775053#Comment_775053

Ah I see. Well then that wouldn't work

We will definitely keep you in the loop if and when we need testers.

Thanks,

Jordan Sjodin

lanny smith

https://community.logos.com/discussion/comment/775048#Comment_775048

Jordan,

I've noticed several threads where the issues surrounding the remote app are coming up. We've been using Proclaim for several months now and love it for the most part. I agree with this poster, however, that the remote app is turning into a deal breaker. I can use an iPad, an android tablet or an android phone to control the presentation while preaching. The only one that is (mostly) reliable is my Samsung phone. My preaching relies on the slides to transition simultaneously with my transition points in the sermon outline. It's like running into a brick wall when I start the next point or refer to the next scripture and... it's not there. Yes, I can use a remote "clicker" but defeats the purpose of being able to reference the slide contents from my device. I'm essentially using it as my outline.

Please make the remote app a priority. I understand you are working on a version that is "local" as opposed to having to go all the way to the Proclaim servers and back. That makes a lot of sense.

Can you guys please figure out a way to keep the Proclaim community up to date on the status of the app update?

Thanks.

Scott Alexander

https://community.logos.com/discussion/comment/784465#Comment_784465

Please make the remote app a priority. I understand you are working on a version that is "local" as opposed to having to go all the way to the Proclaim servers and back. That makes a lot of sense.

Hello Lanny, local WIFI support for the Proclaim Remote is definitely a priority for the Proclaim team. It is under active development and I just saw a prototype last week. Thanks for your patience.

Keith Larson

https://community.logos.com/discussion/comment/784474#Comment_784474

Two Sundays of using Proclaim have been nothing but a nightmare! Today was a total disaster! Every time I used the Remote App to advance to the next slide I would get the "Slide Change Error". Not only did the slides not advance, but to make matter worse all my notes were in the note section of proclaim. In other words, if the slide did not advance, neither did my notes! I had high hopes for Proclaim, but it you don't add local WIFI support soon I am going to ask for a refund.

Mike Binks

https://community.logos.com/discussion/comment/784474#Comment_784474

Please make the remote app a priority. I understand you are working on a version that is "local" as opposed to having to go all the way to the Proclaim servers and back. That makes a lot of sense.

Hello Lanny, local WIFI support for the Proclaim Remote is definitely a priority for the Proclaim team. It is under active development and I just saw a prototype last week. Thanks for your patience.

I mentioned it on another thread as I have been using Proclaim on a local network recently (one without internet connection). Alongside allowing the remote to work on a local network the main program will need to play better with networks not connected to the internet.

Jordan Sjodin

https://community.logos.com/discussion/comment/786678#Comment_786678

I am sorry Keith, that doesn't sound good. You can see my reply to you here: https://community.logos.com/forums/t/118677.aspx

need to play better with networks not connected to the internet

Mike, we just talked about this last week, so this is something on Proclaim's radar.

Darrell Keith Day

https://community.logos.com/discussion/comment/786835#Comment_786835

I also posted about this last Sunday. I am at the breaking point with Proclaim remote. Will Proclaim and the remote app work on a wireless network with the internet disconnected?